Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“The apartment was ok but very noisy. we received zillions of courtesy mails but as soon as something needed action there was nothing done.”

Helpful Report

(46) - Posted 8 years ago

Dear Fabian, I'm sorry to hear that you were not entirely happy with your stay. On notification of noise from the apartment above you, we informed the tenants and were under the impression this was resolved as a result, apologies if this was not the case. Looking at other requests made during your stay I can see that these were not always resolved as fast as I would like and expect of the team, this has been raised directly with them. Thank you for taking the time to feedback, I do hope we can welcome you back in the future and demonstrate our true service levels. Regards, Nikki Bolsover General Manager

Posted 8 years ago

“I had moths in my apartment, then mice. For mice, I noticed the customer service, and they could not solve the issue at all. The Relish internet connection was very poor, every week I did not have internet for at least 3 hours. When I called the portland brown, you only said nothing to do except waiting. Nothing was good except the location of the apartment.”

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(123) - Posted 8 years ago

Dear Onurcan, Thank you for your feedback. I have investigated and can see that pest control were called and attended immediately the following day and continued to do so, unfortunately this does sometimes take a number of treatments. In addition, I am aware of a fault with your dishwasher, whereby a dishwashing service was offered, however the machine took two weeks to replace entirely. You also note your internet going down, again we apologise, unfortunately when relying on external contractors it does make our job slightly trickier, but we endeavour for this not to affect you, our clients. I apologise as clearly this was not the case and has affected your stay. I do hope we can rectify this for you in the future, should you give us the opportunity. Regards, Nikki Bolsover General Manager

Posted 8 years ago

“Of course the exceptional service sets the baseline. However the little things make the difference; small notes (from cleaners and with Christmas), small gifts every once in a while. I liked the stay very much. Thank you.”

Helpful Report

(153) - Posted 8 years ago

Dear Tom, Happy New Year! Thanks for the great review. We are so glad you enjoyed staying with us and hope we get to welcome you back again soon. Warm regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“nearly missed my flight you wrecked all your good work at the end”

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(34) - Posted 8 years ago

Dear Justin, Thank you for taking the time to leave feedback. I am glad that you were able to catch your flight but would like to apologise for the stressful situation we put you in. We need to hold our hands up here and admit that a team member made an error and didn’t dispatch the task to collect your luggage from your apartment on time for your taxi collection. Once we had realised our mistake our only option was to send this in a separate car directly to the airport in order to allow you to catch your flight on time. It is always our aim to make things as hassle free and easy as possible for our guests and on this occasion we have really let you down and I sincerely apologise. Kind regards, Francesca Shepherd

Posted 8 years ago

“Leaving impression decidedly guides my thoughts on my overall dissatisfaction with the company. Note my email below. Ivette- Unfortunately that is incorrect. The items were definitely left in the flat. I will ask you to be thorough in your inquiry. The items were inadvertently left behind in the bathroom cabinet and I would expect that your cleaning service and your office staff to act with integrity and return the items or clearly state what they did with them. While these items are considered toiletries, it also included my allergy pills and other medication that I will undoubtedly have to replace via my US doctor and pharmacy as they are not available in the U.K. While you are not responsible for items left behind, you are expected to act with professionalism and integrity. This is disappointing as I would expect more from the Portland Brown brand. Jessica please note my dissatisfaction and recommendation to not use this service going forward. Sincerely, Bisi Daniels”

Helpful Report

(40) - Posted 8 years ago

Dear Ms Daniels, Thank you for taking the time to provide feedback on your stay with Portland Brown. I am disappointed to hear that since checking out you have not been left with a good impression of the company. As you will be aware, a full investigation was carried out by our Chief Operations Manager in respect of your lost property items, unfortunately the only item found on departure was a bottle of cough medicine. We have as discussed offered to replace your medication in order to make up for any inconvenience caused, as we don’t like to hear of anyone leaving us unhappy. If you would like to discuss the matter further please do not hesitate to contact me on 0330 024 0101 or Francesca.shepherd@portlandbrown.com. Kind regards, Francesca Shepherd

Posted 8 years ago

“Portland Brown is fantastic. They have nice apartments all over London at reasonable prices. They do everything they can to make you feel at home. I mentioned I like down pillows. The next day the bed had two down pillows on it. Bottom line - if you are in London for more than a couple of weeks it is a no brainer - stay with Portland Brown.”

Helpful Report

(54) - Posted 8 years ago

Hi Daniel, Thank you for posting such a lovely review. I am delighted that you enjoyed your stay with us and found the staff to be helpful and willing to assist. It is always fabulous to read when our guests have an excellent stay and thank you for recommending us. We all look forward to seeing you soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very prompt responses to any emails whether it was a question on the flat, maintenance issue, etc.”

Helpful Report

(85) - Posted 8 years ago

Dear Rachel, Thank you for your kind words. I'm glad you enjoyed your stay with us. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Prompt service, cleanliness weekly, supportive when requested for additional items (cooler, new carpet etc.)”

Helpful Report

(214) - Posted 8 years ago

Hi Srinjoy, Thank you for your kind review. We are happy to see that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Good Accommodation & Service”

Helpful Report

(44) - Posted 8 years ago

Hi Govind, Thank you for your review. We are so happy your stay was enjoyable and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very professional service all around. Flat was cleaned 1x a week and fully fitted to high standard. If I had to highlight 1 issue, it was that in the first 2 weeks of our month's stay, we had 4 viewings / visits by landlord and i imagine potential buyers. This is something I wouldnt have expected in a serviced apt.”

Helpful Report

(31) - Posted 8 years ago

Hi Umberto, Thank you for 5 star review! The team and I were so happy you enjoyed your time with us. Please accept my apologies for the inconvenience you experienced at the beginning of your stay in regards to you receiving a high number of Apt. access requests. I do understand the frustration you must have felt and I can only apologise for the fact that you were being disturbed so regularly. We always endeavour to minimise access at our apartments, however unfortunately sometimes these requests are a necessity. In your case, unfortunately the Landlord we are working with is looking at selling this property (sometime in future) hence the increase in requests for viewings. Our guests' wellbeing and comfort are our top priorities, however, as I’m sure you can understand we do need to work with our Landlords as well, as they too are of course our clients. It is key to us that wherever possible we can keep all parties happy; whether our guest, landlord or client. If you would like to discuss this any further please do not hesitate to contact me. You can reach me on 0330 024 0101 or via email joana.sobral@portlandbrown.com We all look forward to seeing you again soon. Warm Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The flat was very comfortable and well equipped. The Portland Brown team were responsive and helpful to ensure that I had a great stay. Outstanding service from across the team. I'd highly recommend their services!”

Helpful Report

(31) - Posted 8 years ago

Hi Brian, Thank you for your wonderful review! We are thrilled you enjoyed your time with us and you found our service to be excellent! We hope to see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very nice appartments with great location. Good cleaning weekly service and very quite. However, it seems that it is something wrong with the temperature. The rooms are very very warm. Friends who were living in a different floor mentioned the same. You should check it. It is waste of energy and money.”

Helpful Report

(34) - Posted 8 years ago

Hi Ioannis, Thank you so much for your honest feedback on things which we can improve. I have shared your comments with my Property Management Team and we will address this immediately. I am glad you enjoyed your stay with us and we all hope that we will have the opportunity to see you again sometime soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The flat was brand new refurbished when we arrived, and very clean. House cleaning was punctual, regular, and on the agreed day of the week which was the most convenient for me ( Friday ) Emergency contact and e mail contacts were reactive.”

Helpful Report

(732) - Posted 8 years ago

Dear Bruno, Many thanks for taking the time to post your feedback following your recent stay with us. I am delighted you found that all aspects of your stay met your expectations. We look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“We had a wonderful stay at Portland Brown and all our needs were taken care of by a very receptive and helpful staff”

Helpful Report

(57) - Posted 8 years ago

Hi Saukhin, Thanks for your review. I am so pleased to read that you had a great stay with us and found our service to be excellent. Thanks again. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Very good, no nonsense service. The apartment was nice and was cleaned regularly. Support, when called for was prompt and useful. I would recommend Portland Brown to others.”

Helpful Report

(81) - Posted 8 years ago

Hi Manas, Thanks for your feedback. I am pleased you enjoyed your stay with us. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Portland Brown made sure to send someone to meet me at the apartment on my arrival day. Additionally, I was well taken care of during my six weeks by the housekeeping staff. They helped me keep my home away from home in ship-shape! I think the best thing was one Friday after a difficult day at work, I came home to my clean apartment, which had the heaters on! On a day where nothing seemed to be going right, coming home to that kind gesture on a cold evening was the best thing that happened all day. Thank you!”

Helpful Report

(42) - Posted 8 years ago

Hi Kristen, Thanks for your great feedback, we are so glad you enjoyed your time with us. Our Guests comfort is our top priority and I am delighted to hear that you were happy with the service provided. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“They dealt with any queries I had immediately”

Helpful Report

(61) - Posted 8 years ago

Hi Rachel, Thank you for your positive review . I'm glad to hear we were able to respond so quickly to your requests and hope we get to welcome you back again soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“easily approachable; prompt in handling and resolving queries;”

Helpful Report

(82) - Posted 8 years ago

Hi Manish, Thanks for your review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Excellent service and accomodation. Very helpful support service and friendly team”

Helpful Report

(120) - Posted 8 years ago

Hi Tony, Thank you for such a positive review. I am extremely happy to hear that you enjoyed your stay with us. Your kind words regarding our service and product were well received and I will be sure to pass this onto the team. We all look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Excellent service, hospitable, and approachable.”

Helpful Report

(321) - Posted 8 years ago

Hi Srikanth, Thank you very much for taking the time to review Portland Brown. We are incredibly pleased you enjoyed your stay with us. Regards, Joana

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews