Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 490 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 490 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant and clean apartment and great service. All of the people working at Portland are incredibly helpful and generous. When something in the apartment needed to be fixed, Portland helped immediately.”

Helpful Report

(65) - Posted 5 years ago

Hi Annika, Thank you for the great feedback regarding our excellent standards of service. As always our main aim is to exceed expectations and I am delighted we have achieved our goal. Thank you for acknowledging the friendly, courteous, and helpful attitude of the team! We all look forward to welcoming you back. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“The only issue I had with the apartment was the very slow internet connectivity. I would strongly suggest to allocate people based on their working needs. For Software Engineers (or, more in general, people in the IT space), an apartment with high speed broadband is a must.”

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(40) - Posted 5 years ago

Hi Fabrizio, Thank you for your feedback. I am very sorry to hear that the internet connection in your apartment was not of the highest standard. We completely understand and relate to your frustration as we too face issues with the internet speeds daily. Although London is a fast-moving hub, it does globally fall way behind in providing good broadband speeds to the ones living here. I would like to assure you that we are working tirelessly to find alternative solutions to improve the internet connection in all of our apartments and we will definitely take your feedback on board, as we always look to improve the service we provide to our guests. We look forward to welcoming you back very soon! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“I recently relocate to London from the States and Portland Brown made my stay and transition very easy. The service was excellent, apartment was clean and customer service very responsive to questions. Thank you for a lovely stay!”

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(60) - Posted 5 years ago

“Incredibly timely response to questions and requests. Friendly and helpful staff. Very nice cleaning service. All in all fantastic service.”

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(86) - Posted 5 years ago

“Great cleaning, fast and efficient customer service. Very friendly staff.”

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(36) - Posted 5 years ago

“It is a beautifully maintained apartment with excellent facilities. Portland Brown reacted quickly and efficiently to any queries.”

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(36) - Posted 5 years ago

“It has an incredibly nice support team and very fast service. I was astonished.”

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(58) - Posted 5 years ago

“Absolutely great service. No issues at all over 5 weeks, unlike most other services I've used.”

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(37) - Posted 5 years ago

“very good service, very good cleaning, proper interior”

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(44) - Posted 5 years ago

“By responding rapidly and effectively to my requests. Example: i asked for a baby chair or a shaker and got quick response.”

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(76) - Posted 5 years ago

“The service was perfect, as they were Always helpful and issues could be resolved within one day.”

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(89) - Posted 5 years ago

“Bath bombs in the beginning made my day! Also, a super nice service. :) And the maid service was just awesome - very friendly girls and very very clean apartment. And a bathtube was great. However, the apartment itself was very dark, washroom lacked furniture and I needed to keep all my cosmetics visible to everyone who visited and look at the clutter all the time, no chair or anything to leave my clothes when taking shower and the kitchen panel near by the floor was constantly falling down. What's more, the living room was much smaller than in the pictures. I know the pictures were only for demonstration purposes but for me the difference was too big to be acceptable. Overall, it was a nice stay.”

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(68) - Posted 5 years ago

“Fantastic furnished apartment with everything that I needed.”

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(56) - Posted 5 years ago

“great location; great appartment”

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(40) - Posted 5 years ago

“Very clean and modern Apartment. Staff was always very friendly and super helpful, especially with their responstime, which was outstanding!”

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(51) - Posted 5 years ago

“Always available and very polite.”

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(56) - Posted 6 years ago

“Always came back soon, when something was wrong with the apartment.”

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(174) - Posted 6 years ago

“Quick response on requests Good service of cleaning, Very good that provided mattress sheets etc for guests Overall happy with apartment”

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(166) - Posted 6 years ago

“Very professional. Few issues experienced and those that did pop up were quickly remedied.”

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(78) - Posted 6 years ago

“Nice stay with Portland, very effective and quick customer service.”

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(146) - Posted 6 years ago

Portland Brown Ltd is rated 4.5 based on 490 reviews