Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 484 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 484 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“It has an incredibly nice support team and very fast service. I was astonished.”

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(58) - Posted 5 years ago

“Absolutely great service. No issues at all over 5 weeks, unlike most other services I've used.”

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(37) - Posted 5 years ago

“very good service, very good cleaning, proper interior”

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(44) - Posted 5 years ago

“By responding rapidly and effectively to my requests. Example: i asked for a baby chair or a shaker and got quick response.”

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(76) - Posted 5 years ago

“The service was perfect, as they were Always helpful and issues could be resolved within one day.”

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(89) - Posted 5 years ago

“Bath bombs in the beginning made my day! Also, a super nice service. :) And the maid service was just awesome - very friendly girls and very very clean apartment. And a bathtube was great. However, the apartment itself was very dark, washroom lacked furniture and I needed to keep all my cosmetics visible to everyone who visited and look at the clutter all the time, no chair or anything to leave my clothes when taking shower and the kitchen panel near by the floor was constantly falling down. What's more, the living room was much smaller than in the pictures. I know the pictures were only for demonstration purposes but for me the difference was too big to be acceptable. Overall, it was a nice stay.”

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(68) - Posted 5 years ago

“Fantastic furnished apartment with everything that I needed.”

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(56) - Posted 5 years ago

“great location; great appartment”

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(40) - Posted 5 years ago

“Very clean and modern Apartment. Staff was always very friendly and super helpful, especially with their responstime, which was outstanding!”

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(51) - Posted 5 years ago

“Always available and very polite.”

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(56) - Posted 5 years ago

“Always came back soon, when something was wrong with the apartment.”

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(174) - Posted 5 years ago

“Quick response on requests Good service of cleaning, Very good that provided mattress sheets etc for guests Overall happy with apartment”

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(166) - Posted 5 years ago

“Very professional. Few issues experienced and those that did pop up were quickly remedied.”

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(78) - Posted 5 years ago

“Nice stay with Portland, very effective and quick customer service.”

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(146) - Posted 5 years ago

“The Guest Relations team is exceptional.”

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(59) - Posted 5 years ago

“Some lights were burned out many times, so I have to replace them again and again. However, customer relation team was really helpful to assist me.”

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(57) - Posted 5 years ago

“Great accommodation, service and responsive management team.”

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(42) - Posted 5 years ago

Hi Neil, Thanks for the positive feedback! We love to hear about our guests' experience and I'm so glad you had a good stay with us. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“They made me feel like home. Beautiful flat and remarkable service.”

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(38) - Posted 5 years ago

Dear Erika, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Excellent and responsive service 24/7. Goes all out to make the stay comfortable and enjoyable”

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(153) - Posted 5 years ago

Hi Tracy, Many thanks for such a wonderful review. We are really proud of our customer service and so pleased you enjoyed your stay with us! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Thank you, Portland Brown. Your customer service team has been very responsive throughout my stay. It has been very flexible and willing to attend my needs. The cleaning crew is absolutely competent. I had a very pleasurable stay with you.”

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(183) - Posted 5 years ago

Hi Christy, Thank you so much for the kind words. We're really glad you enjoyed your stay and look forward to seeing you again in the future! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

Portland Brown Ltd is rated 4.5 based on 484 reviews