Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“comfy, good service”

(133) - Posted 8 years ago

Hi Raymond, We are so glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 8 years ago

“I moved from the US to the UK for work and the team at Portland Brown could not have been more helpful. The process was easy and at every turn they were here to assist. I really appreciated that they continued to check in throughout my stay and were extremely helpful when I needed to extend my stay so I could actually move to London. There are a lot of stressful things about moving to a new country and my initial search for a place to stay started that way, but Portland Brown took all that stress away. I would recommend them to anyone looking for short term housing.”

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Posted 8 years ago

Dear Brooke, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to hear that you enjoyed the great service we strive to deliver at Portland Brown. On behalf of myself and my team we look forward to welcoming you back in the very near future. Kind regards, Joana Sobral Senior Guest Relations Executive

Posted 8 years ago

“The services appartment provided is in good quality. Some housekeeper services is really outstanding. The hotline and customer services is willing to help and show the heart on their work, which I would get the update quickly even the thing is NOT yet fix. In fact, I would still stay in London 4 more months, hope the services of Portland Brown Ltd can keep in this standard”

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(156) - Posted 8 years ago

Hi Ryan, Thank you so much for your feedback and your kind words; I will ensure they are shared with the Team here. We are happy to have you as a guest for a further 4 months and will strive to continue to provide a high level of service. Best wishes, Francesca Shepherd

Posted 8 years ago

“Quick service resonse. It would be really helpful if get apartment on roadside with good view and gallary.”

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Posted 8 years ago

“location wise, it's convenient for work and close to super markets. Arrangement for house keeping provided comfortable for living. The area to improve, 1. heating system and hot water capacity, it always runs out hot water for bathroom. 2. no lift for floor 6 & 7, bring suit cases and heavily deliveries are always challenges 3. air conditioner is noisy and it had to be turned off for sleep 4. some of built-in equipment seems to old, but it's OK for normal usage,”

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(239) - Posted 8 years ago

Dear Takako, Thank you very much for taking the time to give feedback. I’m glad to hear that on the whole you enjoyed your stay and the location of the apartment. Your points on improvement are invaluable to us. 1. Hot water: I understand that after experiencing issues with the boiler and subsequent lack of hot water we moved you to another apartment 2. The facilities in the building should have been made clear to you beforehand, apologies for this. If you had notified us we would have been on hand to help with any heavy items! 3. I wish you had alerted us to the noisy air conditioning unit whilst in house so that we could have investigated and possibly had it serviced 4. All of the appliances in the apartments are Siemens and of a high standard but as always we appreciate your feedback and hope it did not affect your stay too significantly Thank you once again for your invaluable feedback. Kind Regards, Francesca Shepherd

Posted 8 years ago

“Ready to help, easy to contact, happy with cleaning every week, and arrival and departure arrangements”

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(91) - Posted 8 years ago

Hi Marijn, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Quick responses”

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(360) - Posted 8 years ago

Dear Patrick, I appreciate you taking the time to complete a survey regarding your recent stay with us. In reviewing your response I have noticed areas where you rated us below what I consider to be acceptable. If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns. If you would like, you can reach me at the phone number listed below or drop me a line. It would be a pleasure to personally discuss with you any specifics and / or suggestions you would like to offer. Kind Regards, Joana Sobral Guest Relations Executive Tel: +44(0)330 0240 102 Email: joana.sobral@portlandbrown.com

Posted 8 years ago

“Portland Brown was very responsive to all my requests and made me feel like home.”

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(89) - Posted 8 years ago

Dear Ana, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Room was very cozy and clean, equipped with everything necessary, PB staff reacted quickly in most cases.”

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(141) - Posted 8 years ago

Dear Daria, Many thanks for taking the time to post your feedback following your recent stay with us. We always strive to ensure we react quickly to customer issues, keep you updated and ensure your overall stay with us is comfortable. We look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“My colleague and I stayed at Apartment 7, Discovery Dock West. We both liked that the flat is spacious, has a nice view, and a great location.”

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(84) - Posted 8 years ago

Hi Mylene, Thank you for your review. We are happy that both you and your colleague enjoyed the apartment and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Included minimum facilities and requirements for everyday living”

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(51) - Posted 8 years ago

Hi Takeshi, Thank you for your review. We are happy your stay was enjoyable and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Everytime I gave a question or a request, Portland Brown kindly responded me.”

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(45) - Posted 8 years ago

Hi Jaehyun, Thank you for your review. I am happy to hear that we responded to all your questions and requests as we continually strive for excellent customer service. We all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“My 3 month stay at New Providence Wharf was extremely pleasant. The apartment was great with all required amenities. I particularly found your customer service exceptional- very energetic, happy, helpful and prompt everytime I called. My only suggestion would be to have some forums for engaging with other guests as it helps to build a social network when staying in a new place.Thank you for a great stay.Cheers”

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(86) - Posted 8 years ago

Hi Vinit, Thank you for 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. Thank you as well for the suggestion, I have passed this onto our marketing team. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“We stayed with Portland Brown for nearly 9 months and the service provided by them has been wonderful despite the few hiccups we have. Kudos to the staff from the management, arrival coordinators, housekeeping, guest relations and maintenance for making the stay a pleasant one for us. I hope Portland Brown can continue to uphold their high service standards.”

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(71) - Posted 8 years ago

Hi Desmond, Thanks for your 5 star review! We are so glad you enjoyed your time with us. Our Guests comfort is our top priority and I am delighted to hear that you were happy with the service provided. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Good standard, friendly service and nice location of the apartment.”

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(83) - Posted 8 years ago

Hi Niklas, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“I stayed for two months. Good: 7/24 phone service. I was locked out several times during weekend. Every time you were available to help me on time. Thanks. Bad1: beds were too soft. The mattress must be replaced by firmer one. Bad2: bathroom shower booth was too small (apt 3, 15 Conway St, London) Bad3: the shower tab was hard to turn on and off. Asked to fix it but not done until I left :-(”

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(61) - Posted 8 years ago

Hi Kwangkeun, Thank you so much for your honest feedback on things which we can improve. I have shared your comments with my Property Management Team and we will address this immediately. We all hope that we will have the opportunity to see you again sometime soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very clean apartment, very regular and thorough housekeeping, great service and responsiveness regarding special requests”

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(111) - Posted 8 years ago

Hi Julian, Thank you for your wonderful review. We are thrilled you enjoyed your time with us and you found our service to be excellent! We hope to see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Hi Portland Brown, I really enjoyed my stay in Discovery Dock East for 3 months. Hope I can comeback soon and stay again in one of your apartments.”

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(84) - Posted 8 years ago

Hi Eric, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Nice and clean Apparment; friendly service!”

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(91) - Posted 8 years ago

Hi Felix, Thank you for such a positive review. I am happy to hear that you enjoyed your stay with us. We all look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Helped with visitors who came to stay with extra bedding etc. Cleaning service excellent. Treats left for holiday events much appreciated for a long term stay”

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(198) - Posted 8 years ago

Hi Victoria, Thank you for your kind review. We are happy to see that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews