Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 480 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Small overpriced apartment. Got constantly disturbed by the staff. Out of 1.5 months, they had to come in my apartment several times, and gave me less than 24h notice with no chance to say no or to get a proper answer in time. When the cleaners came to the apartment, they let half drunk cans, and lights switched on. Lift broke several times. Yes it’s nice to have a welcome pack but everybody does it.”

Helpful Report

(53) - Posted 6 years ago

“Excellent responsiveness and service.”

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(91) - Posted 6 years ago

“I think Excellent will be a better definition of our experience. The staff had an exceptional degree of being service oriented. Every issue we had was promptly resolved and the team did their outmost efforts to enable us to have a smooth start in the UK and focus on work and other relocation logistics.”

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(35) - Posted 6 years ago

“Location, weekly service”

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(91) - Posted 6 years ago

“Portland Brown was extremely responsive and accommodating of all our requests. The team made our stay super comfortable and easy.”

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(185) - Posted 6 years ago

“The team was very responsive to my needs”

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(91) - Posted 6 years ago

“The staff were always very responsive in meeting my needs.”

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(33) - Posted 6 years ago

“Great service, wonderful flat and very friendly staff. Whenever I needed something they were there for me immediately.”

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(86) - Posted 6 years ago

“Even though there were several issues with the apartment when I first arrived, Portland Brown was responsive in helping me fix these issues and followed up with updates.”

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(182) - Posted 6 years ago

“Portland Brown have been very helpful and prompt with any of my needs through out my stay, they managed to retrieve my mobile phone which I dropped in a cab, supplied me with a voucher to make a call overseas as the phone in the apartment wasn't working and when the fridge had broken down they supplied me with a temporary fridge and a voucher to purchase goods lost in that fridge, once I left the apartment I realised I'd forgotten an insignificant item behind that really only had sentimental value, this was sent to my new address! Great service!”

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(176) - Posted 6 years ago

“My stay was great and the cleaning services were fantastic. The communication regarding routine checks was great and simple.”

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(84) - Posted 6 years ago

“Good communication. Great staff. Flexible about check out.”

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(47) - Posted 6 years ago

“The apartment was in very good condition and the service team was very helpful.”

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(88) - Posted 6 years ago

“good service. never had any problems”

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(102) - Posted 6 years ago

“Issues took forever to resolve, and sometimes were not resolved at all. For example, some of the heating could not be turned off, which resulted in a discustingly hot apartment. The heat was only resolved when the brought an air conditioning unit some 2 weeks later. For a week, the wifi was not functioning properly. Every time I emailed them about the issue, they seemed like they didn’t believe me. Then, after a week, they said an error message that popped up on my Mac said that since I had an American laptop, the wifi was not functioning. These were both lies. My laptop was Purchased in the UK, and there was no error message. The apartment was beautiful and in a wonderful location, however there were lots of small damages when I checked in”

Helpful Report

(43) - Posted 6 years ago

Hi John, I have reviewed your reservation with Portland Brown and completely agree that the service you received was far from the high standard we strive for. I would very much like to discuss appropriate compensation with you, are you able to email me directly at francesca.shepherd@portlandbrown.com or give me a call on 0330 024 0101 at a time which is convenient for you? I look forward to hearing from you. Kind regards, Francesca Senior Brand Executive

Posted 6 years ago

“quick response”

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(31) - Posted 6 years ago

“It immediately cater to my questions and request which was good.”

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(54) - Posted 6 years ago

“Helpful Staff, quick turnaround !!!!”

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(163) - Posted 6 years ago

“Well-maintained apartments, clean facilities and responsive support team.”

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(91) - Posted 6 years ago

“You guys are excellent in providing all the services.”

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Posted 6 years ago

Portland Brown Ltd is rated 4.5 based on 480 reviews