Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 484 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 484 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“like home!”

Helpful Report

(35) - Posted 5 years ago

Hi Captain Han, Thank you for taking the time to leave us your glowing feedback. Our staff works very hard so positive feedback such as yours is always a pleasure to read. I look forward to welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Well maintained apartment. Staff were very responsive and helpful.”

Helpful Report

(57) - Posted 5 years ago

Thank you for taking the time to leave us your glowing feedback. Your kind words regarding our service and product were well received and I will share your review with our Team. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great location, and good cleaning services and customer support”

Helpful Report

(61) - Posted 5 years ago

Hi Jean, I appreciate you taking the time to complete our customer satisfaction survey for Portland Brown. In reviewing your response I noticed areas where you rated us below what I consider to be acceptable. If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns. I’m hoping that you’ll visit us again. If you’d like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss with you any specifics and / or suggestions you’ d like to offer. Kind Regards, Joana Sobral Senior Guest Relations Executive +44 (0) 330 0240 102

Posted 5 years ago

“Great service”

Helpful Report

(93) - Posted 5 years ago

Hi Jaëll, Thank you for taking the time to leave us your glowing feedback. We are so glad that you enjoyed the great service we strive to deliver at Portland. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great location and place is clean. They have everything that I need for living. Also Help desk respond me quickly when I ask questions.”

Helpful Report

(55) - Posted 5 years ago

Thank you for the great review. The team and I are thankful for your time in sharing the wonderful service you experienced here at Portland. We look forward to seeing you again! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Very good experience across the board!”

Helpful Report

(67) - Posted 5 years ago

Hi Fredrik, Thank you for an amazing review. I am delighted you enjoyed your stay with us and found that all aspects of your stay met your expectations. We look forward to seeing you next time you are in London! Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Portland Brown were always very responsive to any queries I had. When my handbag was stolen and the keys to the flat were lost, Portland Brown were able to replace the lock very quickly and efficiently.”

Helpful Report

(184) - Posted 5 years ago

Hi Phoebe, Thank you for your 5-star review!! I am sorry to hear that your bag was stolen while you were in London. The well-being, safety, and security of our guests are of paramount importance, so I am pleased that our Team looked after you. We hope to welcome you again in the near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great location, good service and clean new apartment. Downside was this specific apartment was hot - temperature issues and fans (provided) where needed every night.”

Helpful Report

(35) - Posted 5 years ago

Hi Bill, I am happy to hear that you liked the location and experienced the good service we pride ourselves on. I do hope that the fans provided helped you at night during the hot temperatures in London. We look forward to seeing you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Good and quick service anytime. Great apartment in a perfect location with everything I needed!”

Helpful Report

(116) - Posted 5 years ago

Hi Fabiana, I am very happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Good location”

Helpful Report

(59) - Posted 5 years ago

I appreciate you taking the time to complete our customer satisfaction survey for Portland Brown. In reviewing your response I noticed areas where you rated us below what I consider to be acceptable. If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns. I’m hoping that you’ll visit us again. If you’d like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss with you any specifics and / or suggestions you’ d like to offer. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“good service. the bed was extremely uncomfortable and caused some minor back pain to both my wife and I each morning - I highly recommend this get replaced. the water pressure is very bad/inconsistent in the bathroom”

Helpful Report

(63) - Posted 5 years ago

Hi Robin, Thank you very much for taking the time to give us feedback. I am glad to hear that on the whole, you were happy with the service and your stay with Portland Brown. However, I am sorry you experienced a few issues with the water pressure and found the mattress, not to your satisfaction. I wish you had informed us whilst in-house so that we could have rectified the situation for you. Thank you once again for your constructive feedback and I hope we get the pleasure of welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great Place and Location. Great Service. Bedroom could do with a bit more storage, maybe a chest of draws rather than the three extra end tables.”

Helpful Report

(31) - Posted 5 years ago

Hi Michael, Thank you so much for this great review! We're glad you enjoyed your stay and the location of the apartment. Regarding the lack of storage in the bedroom, we have passed your feedback onto our Interiors team and they are currently in the process of looking into storage options. We look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great facilities. Helpful staff. Great cleaning services.”

Helpful Report

(31) - Posted 5 years ago

We are so glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“+ The rooms were very clean + Apartment was equipped with all i needed + Quite area and still very central in the city of London - The rooms had a strong smell - The elevator need some technician to look at them, because one of them was in really bad condition and took forever to close and open the doors. I liked staying in your apartment and would recommend it to my colleagues.”

Helpful Report

(31) - Posted 5 years ago

Hi Albin, Thanks for the positive feedback! I am glad to hear that on the whole you enjoyed your stay with us. Regarding the other points raised, I would like to inform you that I have addressed them with our Housekeeping Team and Building Management. Thank you for the constructive feedback and I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Pleasant and clean apartment and great service. All of the people working at Portland are incredibly helpful and generous. When something in the apartment needed to be fixed, Portland helped immediately.”

Helpful Report

(65) - Posted 5 years ago

Hi Annika, Thank you for the great feedback regarding our excellent standards of service. As always our main aim is to exceed expectations and I am delighted we have achieved our goal. Thank you for acknowledging the friendly, courteous, and helpful attitude of the team! We all look forward to welcoming you back. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“The only issue I had with the apartment was the very slow internet connectivity. I would strongly suggest to allocate people based on their working needs. For Software Engineers (or, more in general, people in the IT space), an apartment with high speed broadband is a must.”

Helpful Report

(40) - Posted 5 years ago

Hi Fabrizio, Thank you for your feedback. I am very sorry to hear that the internet connection in your apartment was not of the highest standard. We completely understand and relate to your frustration as we too face issues with the internet speeds daily. Although London is a fast-moving hub, it does globally fall way behind in providing good broadband speeds to the ones living here. I would like to assure you that we are working tirelessly to find alternative solutions to improve the internet connection in all of our apartments and we will definitely take your feedback on board, as we always look to improve the service we provide to our guests. We look forward to welcoming you back very soon! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“I recently relocate to London from the States and Portland Brown made my stay and transition very easy. The service was excellent, apartment was clean and customer service very responsive to questions. Thank you for a lovely stay!”

Helpful Report

(60) - Posted 5 years ago

“Incredibly timely response to questions and requests. Friendly and helpful staff. Very nice cleaning service. All in all fantastic service.”

Helpful Report

(86) - Posted 5 years ago

“Great cleaning, fast and efficient customer service. Very friendly staff.”

Helpful Report

(36) - Posted 5 years ago

“It is a beautifully maintained apartment with excellent facilities. Portland Brown reacted quickly and efficiently to any queries.”

Helpful Report

(36) - Posted 5 years ago

Portland Brown Ltd is rated 4.5 based on 484 reviews