Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 490 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 490 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Safe location, comfortable modern apartment. The furnishings are apt, level of cleanliness is very high. The staff were also helpful for all queries and requests. Smooth checkin and checkout”

Helpful Report

(44) - Posted 5 years ago

Hi Annie, Thank you so much for your kind review, it means the world to us. We want nothing more than for all of our guests to have an experience just like yours! We were delighted to read you enjoyed your stay with us and you were happy with the level of cleanliness, apartment standards, and excellent service! We are thankful for your feedback and hope to welcome you back again on future trips to London! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Lovely appartment and the staff could not have been more charming and helpful.”

Helpful Report

(37) - Posted 5 years ago

Dear Simon, Thank you for posting such a lovely review. We're so glad that you enjoyed your stay with us, and that you found our team to be welcoming and helpful. We all look forward to seeing you soon. Best Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“I had an incredible stay with Portland Brown for 2 months! The staff was always very attentive even at the last-minute to my needs and requests. I really felt at home and wish I never had to leave. The apartment was always very clean and almost everything you need was already in the apartment which was fantastic. The Portland Brown staff also helped me with storing my luggage and carrying my heavy luggage to my room. Thank you so much Portland Brown team!”

Helpful Report

(62) - Posted 5 years ago

Thank you for the amazing review! I'm delighted you had such a great stay with us and the Team made you feel at home. We want nothing more than for all of our guests to have an experience just like yours! Once again, thank you for your feedback and we can't wait to welcome you back on your next trip! Warm Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The apartment was modern and spacious. The cleaning service was excellent. They let me know beforehand if anything was relevant to me (such as needing to enter for repairs, pre-check-out inspection, etc). It was a good stay.”

Helpful Report

(31) - Posted 5 years ago

Thank you for your five-star review! I'm delighted you had a great stay with us and the Team was very accommodating. We hope to welcome you back again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Professional and responsive staff that will try their best to make your stay a pleasant one. Thank you! Will definitely recommend to others, and I hope to be back”

Helpful Report

(41) - Posted 5 years ago

Dear Joven, Thank you for your fabulous feedback! I'm delighted you had a great stay with us and the Team was very accommodating. We hope to welcome you back again soon! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Everything was amazing. I want to say thank you to the fairies who cleaned the flat every week. Welcome set is absolutely charming!”

Helpful Report

(37) - Posted 5 years ago

Hi Daria, Thank you very much for your Excellent review! I am delighted you enjoyed your stay with us and were impressed with the Housekeeping magical powers! We all look forward to welcoming you back! Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Attentive to fixing issues when they arose, and were mindful of our circumstances when booking appointments (baby nap schedule).”

Helpful Report

(32) - Posted 5 years ago

Hi Tom, Thank you for the amazing review. I am delighted you enjoyed your stay with us and found that all aspects of your stay met your expectations. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“---------------------”

Helpful Report

(36) - Posted 5 years ago

Thank you for the 5-star review! I am very happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“You guys provided us with summer refreshments in our fridge as it was quite hot then in London during our visit.”

Helpful Report

(55) - Posted 5 years ago

Hi Akhil, Thank you very much for the 5-star review! I am delighted you enjoyed your stay with us and appreciated the summer refreshments. Every month we leave a little gift in our guests' apartments to make them smile. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“I appreciate your prompt response to emails and quick reaction to problems!”

Helpful Report

(69) - Posted 5 years ago

Thank you for the 5-star review! I am delighted that you enjoyed your stay with us and found the staff to be helpful and willing to assist. It is always fabulous to read when our guests have an excellent stay. We all look forward to seeing you soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“We really enjoyed our stay with Portland Brown. Their staff is efficient, courteous and they are very customer centric. They are quick in resolving issues even if we call them late in the day or over the weekends. I highly recommend Portland Brown to my friends and family.”

Helpful Report

(63) - Posted 5 years ago

Hi Hemant, Thank you for taking the time to leave us your glowing feedback. We very much appreciate your comments regarding your recent stay with us. Our team works incredibly hard, so positive feedback such as yours is always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“They provided an air bed on request for several nights, complete with linen. They addressed all complaints we had.”

Helpful Report

(59) - Posted 5 years ago

I am very happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Portland Brown was very attentive to all of my needs and prompt in responding and resolving any issues and requests.”

Helpful Report

(91) - Posted 5 years ago

Dear Guest, Thank you for the 5-star review! We love to hear about our guests' experiences and I'm so pleased you had a great stay with us. I hope that we will have the pleasure of your company next time you are in town. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Portland was always listening and provides best class service”

Helpful Report

(84) - Posted 5 years ago

Hi Balaji, Thank you for the lovely feedback. I am really happy to hear that you have enjoyed your stay. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Excellent Service with everything. The room service is brilliant.”

Helpful Report

(34) - Posted 5 years ago

Hi Ahmad, Thank you for your 5-star review! We are very happy to hear that you had a great stay with us. On behalf of myself and my team, we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Really nice apartment, all furnished, good service”

Helpful Report

(34) - Posted 5 years ago

Hi Isabelle, Thank you for taking the time to leave us your glowing feedback. We very much appreciate your comments regarding your recent stay with us. Our staff works very hard so positive feedback such as yours is always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“like home!”

Helpful Report

(35) - Posted 5 years ago

Hi Captain Han, Thank you for taking the time to leave us your glowing feedback. Our staff works very hard so positive feedback such as yours is always a pleasure to read. I look forward to welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Well maintained apartment. Staff were very responsive and helpful.”

Helpful Report

(57) - Posted 5 years ago

Thank you for taking the time to leave us your glowing feedback. Your kind words regarding our service and product were well received and I will share your review with our Team. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great service”

Helpful Report

(93) - Posted 5 years ago

Hi Jaëll, Thank you for taking the time to leave us your glowing feedback. We are so glad that you enjoyed the great service we strive to deliver at Portland. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great location and place is clean. They have everything that I need for living. Also Help desk respond me quickly when I ask questions.”

Helpful Report

(55) - Posted 5 years ago

Thank you for the great review. The team and I are thankful for your time in sharing the wonderful service you experienced here at Portland. We look forward to seeing you again! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

Portland Brown Ltd is rated 4.5 based on 490 reviews