Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“Portland Brown really went out of their way with making me feel at home. They provided me with sweet welcome packages and valentine notes, and their cleaning was spotless. Communication with the customer service was easy.”

Helpful Report

(Widegate Street) - Posted 5 years ago

Hi Guro, Thank you for your 5-star review! It is fantastic to hear that you had such a great experience! We look forward to seeing you again soon. Best Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“When I got sick with a flu, a Portland Brown personnel checked in on and even brought me some food which I couldnt have bought on my own due to my weakness.”

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(62) - Posted 5 years ago

Hi Hannah, Thank you for taking the time out to leave a review. We try to provide all our guests a "home away from home", this also extends to becoming a support network for our guests when they require help and assistance. I am extremely happy that we could assist you in your time of need and provide you with a little comfort while you were unwell. I hope that we can welcome you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 4 years ago

“When problems were identified PB were quick to respond. They aim to offer a premium service but could do more to personalise the experience and continuity of contact when liaising with guests.”

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(53) - Posted 5 years ago

Thank you very much for your honest and constructive feedback. I am happy to hear that we were quick to respond to any issues or requests you may have had. We always aim to offer a personalized service to all our guests, so I am really sorry that you didn't experience that consistency throughout your stay. Thank you, once again, for your comments and we all look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Sehr stylisches Apartment. Top Reinigungsservice. Top Transfer.”

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(34) - Posted 5 years ago

Thank you for taking the time to leave us your glowing feedback. Our staff works incredibly hard so positive comments such as yours are always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The flat was fabulous; everything was perfect and the staff was very friendly and helpful”

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(60) - Posted 5 years ago

“Service quality and prompt response”

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(105) - Posted 5 years ago

Hi Rakesh, Thank you very much for taking the time to give us your very valuable feedback. I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

Hi Rakesh, Thank you very much for taking the time to give us your very valuable feedback. I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Responsive and professional. The service was second to none. Thank you”

Helpful Report

(44) - Posted 5 years ago

Hi Dr. Pela, Thank you for your great review. Your kind words regarding our service and product were well received and I will be sure to share your feedback with our team. We hope to see you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“My staying with Portland Brown was excellent. Employees at both the reservations and accounts teams were very eager to help and did their best to support me”

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(30) - Posted 5 years ago

Hi Christos, Thank you for leaving a fantastic review. We are happy to hear that you had an enjoyable stay with us. We are always on hand to help and assist our guests and we are glad that you got to experience this. I do hope you get to stay with us again in the future. Warm Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The apartment was comfortable and very neatly maintained. The support staff was always available to address queries & concerns. For the minor hot water issues we had at the apartment they were resolved immediately. Overall a very pleasant experience.”

Helpful Report

(31) - Posted 5 years ago

Hi Ajay, Thank you for your 5-star review! I am happy to hear that you enjoyed your apartment and we were quick and efficient resolving any issues and requests you had. We hope to see you again soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Excellent service, a couple of times I needed support at short notice and both issues were resolved within hours. Next time I would definitely rent my apartment via Portland Brown again. Thanks a lot, peeps!”

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(157) - Posted 5 years ago

Hi Wolf, Thank you for taking the time to leave us your glowing feedback. I am pleased to hear that you received such a great service from Portland and the issues you did experience were resolved quickly and efficiently. We look forward to welcoming you back in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The appartement was very comfortable and everything that I needed was provided. Portland Brown was very reactive to my requests and solved each problem I encountered quickly. The cleaning service was very good.”

Helpful Report

(91) - Posted 5 years ago

Hi Maeva, Thank you for your review. I am happy to hear that you liked your apartment and the service provided. On behalf of myself and my team, we look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Quick response and action from customer relations.”

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(64) - Posted 5 years ago

Hi Sam, Thank you very much for your recent feedback. We do try our very best to respond and resolve all of our guests' questions and concerns as quickly and efficiently as possible. We hope to see you again in the future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Staff very responsive for all our needs. Thanks you.”

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(43) - Posted 5 years ago

Hi Khandaker, Thank you so much for the kind words. We're really glad you enjoyed your stay and look forward to seeing you again in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Portland Brown were always highly responsive and efficient, with courteous, helpful, knowledgeable employees. Overall, an excellent experience. Thank you.”

Helpful Report

(327) - Posted 5 years ago

Hi Martyn, Thank you so much for your sparkling review! The team work very hard to provide the highest possible level of service and it's great to see it appreciated by our guests! Warm Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“It was the best apartment I have ever lived in!”

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(110) - Posted 5 years ago

Hi Tomasz, Thank you for the glowing feedback! I am thrilled you had such a fantastic stay with us and loved the apartment. We hope to see you again in the future! Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“The team at Portland Brown provided us with an excellent service from pre-meetings, to reception and continuously through the process right up to departure. It made coming back for our 2nd stay an easy choice.”

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(85) - Posted 5 years ago

Hi Scott, Thank you for taking the time out to provide such great feedback. I am so happy to hear that you enjoyed your stay with us and are planning to come back. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“location; 24 hour service line; responses to some requests; space of the master bedroom and living room”

Helpful Report

(64) - Posted 5 years ago

Thank you for taking the time to complete our customer satisfaction survey. In reviewing your response, I noticed areas where you rated us below what I consider to be acceptable. If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns. I’m hoping that you’ll visit us again. If you’d like, you can reach me at the phone number listed below. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Great service! Reactivity and efficiency.”

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(91) - Posted 5 years ago

Dear Morgan, Thank you for taking the time to leave us your glowing feedback. I am really happy to hear that you have enjoyed your stay with us and found the Team to be helpful and willing to assist. We all look forward to seeing you soon. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“Quick response to the queries and the location of the property”

Helpful Report

(33) - Posted 5 years ago

Dear Muruganantham, Thank you for taking the time to give us your very valuable feedback. I am glad you enjoyed your stay with us, and we look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

“war really good place to stay”

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(75) - Posted 5 years ago

Dear Federico, Thank you very much for your Excellent review! I am happy to hear that you have enjoyed your stay with us. On behalf of myself and my team, we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Head of Guest Relations

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews