Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

“The apartment was nice and located in a great location. Portland Brown was attentative to issues when they arose. However, there were a LOT of issues. For a short stay it was a bit much - hot water issues, dyer issues, freezer issues, dishwasher issues. While away from home on a 3 month assignment, this is the last thing you want to worry about. Upgrading to better appliances is recommended. Also, the shower area was a bit dangerous, consider installing a handle to get in and out of the tub. Its slippery and the distance to the floor is further then you think! Otherwise, the stay was good.”

Helpful Report

(90) - Posted 9 years ago

Dear Ms Cushing, Thank you very much for your constructive and honest feedback. I am extremely sorry to hear that your stay with us was not up to your satisfaction and you were distressed a couple of times for a few different reasons. I absolutely agree that you should not get bothered during your time with us with so many issues, and I do understand your disappointment. We always try our best to provide the highest level of service to all our Guests. As much as we want to have everything under control, sometimes this is realistically not possible. The lack of hot water in the building is the perfect example of that. I am afraid that these kind of issues must have an involvement of the building management and unfortunately not always can be rectified as quickly as we would like them to be. Once again, I am terribly sorry to hear that we missed the opportunity to create a positive experience for you this time. I am aware that this was your first stay with us and I truly hope that these incidents do not discourage you from choosing to stay with us again. Thank you for taking the time to let us know of your experience with Portland Brown. We look forward to welcoming you back again soon so we can offer the true Portland Brown experience. Kind Regards, Magda Kisielewicz Chief Operations Manager

Posted 8 years ago

“There were some issues with my apartment - there had obviously been a leak in the bathroom for some time as the floor was sodden and water ran over the tiles whenever I stood on them. Although a plumber was sent and the issue fixed after around a week, the issue had caused the hall floor/door to swell and warp over time. This meant that I couldn't shut the bathroom door, which was a little problematic when I had guests over. Please also attach a handle to the bedroom window blind so that short people like me can open and close them! It was a lovely touch to provide Halloween treats and an advent calendar. The cleaning was excellent and the service was fantastic. Oh - the building is *extremely* hot and the rooms do not have integrated a/c so I had to use a noisy unit or open the windows onto the (noisy) street. The elevated temperature was probably the most negative aspect of my stay as it made nights very uncomfortable (perhaps the option to use a lighter/summer duvet would help?).”

Helpful Report

(40) - Posted 9 years ago

Dear Ms Minihan, Thank you very much for providing your feedback. I would to like to sincerely apologise for the inconvenience caused by the leak and for a time taken to rectify this problem. We always try our very best to resolve any issues immediately however I am sorry that on this occasion you did not experience the high level of service we pride ourselves on here at Portland Brown. We use any feedback provided by our guests to make improvements to both our apartments and the service we provide to our guests so please be assured that I will follow up on this to understand what exactly went wrong and what we can do to improve our response times going forward. Thank you very much for your advice and feedback especially on the temperature of the apartment I will make sure that summer duvets are available to our guests and I will try to find less noisy portable aircon units. Despite all of that I am extremely happy to hear you enjoy our guest treats and appreciated the job our housekeeping team do. We look forward to welcoming you back again soon. Kind Regards, Magda Kisielewicz Chief Operations Manager

Posted 9 years ago

“The stay was perfect, your staff was amazing and always very helpful. My only issue is that I lost water for a week which made my stay more difficult. I understand that it was not your fault, but I believe the situation could have been handled better.”

Helpful Report

(92) - Posted 9 years ago

Hi Zack, Thank you for taking the time to complete our guest satisfaction survey. I was glad to hear that you enjoyed your stay despite the water disruption. We are very sorry we couldn't rectify this issue sooner. During this time, we have experienced a major water disruption in this area, which affected all the apartments in the complex. Once again, I am very sorry to hear that the service was not up to your standards. I would like to ensure you I will personally follow up on this to understand what exactly went wrong and how we can improve our service going forward. I really hope we get the opportunity to welcome you to a Portland apartment again to show you the highest of service we pride ourselves here. Kind Regards, Joana

Posted 9 years ago

“The apartment was clean, modern and came with everything I needed for my 7 week stay. The services that were offered were extremely convenient for me as I was working long hour and weekends (such as the dry cleaning service in particular). The staff was friendly and prompt with picking up and dropping off the dry cleaning. Me being the extremely busy and absent minded person I am, locked my keys in my apartment twice. Both times, they came right away to let me in. I can't thank the staff enough for their hospitality and kindness!”

Helpful Report

(48) - Posted 9 years ago

Hi Brian, Thank you for your great review. I am glad to hear you enjoyed your stay with us. We hope to welcome you back again in the future. Have a lovely weekend! Kind regards, Joana

Posted 9 years ago

“Nice apartment. Very clean. The staff were lovely! Any issue we had was fixed quickly. Both the maintenance and office teams were friendly and responsive. We were extremely happy with our stay and the service. Thank you!”

Helpful Report

(38) - Posted 9 years ago

Hi Ann, Many thanks for your great review, I'm really pleased you enjoyed your stay with us. We hope to see you again soon! Best wishes, Joana

Posted 9 years ago

“Staff were very friendly and were always very quick with their responses. Considering my length of stay, the team were very attentive and helpful.”

Helpful Report

(161) - Posted 9 years ago

Hi Lai, Thank you for your positive review and comments. We're so glad you enjoyed your stay. We hope we get the chance to welcome you back in the near future! Kind Regards, Joana

Posted 9 years ago

“We have lived with Portland Brown for more than 10 months in Canary Wharf. We experienced what can be called an impeccable service with great responsiveness to our every need. They took care of everything related to our house and have been so kind as even not charging us for extra services that we used. We have not experienced a service apartment before but with Portland Brown everything was so great allowing us to focus on our work all throughout our stay. We Would recommend Portland to our colleagues and friends without a slight hesitation. Thank you guys we appreciate all that you have done for us! Paris-Eneida”

Helpful Report

(282) - Posted 9 years ago

Hi Paris-Eneida, Thank you for such a positive review. We're very glad you enjoyed your stay with us and hope we can welcome you back again soon. Warm Regards, Joana

Posted 9 years ago

“The apartment was really wonderful and well stocked with items to make my long-term stay very enjoyable. The weekly maid service was also much appreciated and helped the accommodation feel like home. The customer service team did a great job providing appliances (French press coffee maker) that were not initially in the apartment when I arrived.”

Helpful Report

(83) - Posted 9 years ago

Hi Rachel, Thank you for the great review. We're so glad you enjoyed staying with us and hope we get to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Apartament very comfy, fast assistance and good location. Only aspects to improve: apartment could be very hot even with the ventilators, shower tub is very slippery so is a quite dangerous event with the tub mat and last I will recommend some shleves inside the closet for sweaters. scarves, etc.”

Helpful Report

(38) - Posted 9 years ago

Hi Jeannette, Thanks for providing your feedback and for your positive review. We're so glad you enjoyed staying with us. We have taken note of your suggestions and we will rectify all points raised. I hope we're able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Good location, clean, quiet, really nice, relaxing rooms, great kitchen and on top of that, great customer service. I really enjoyed 5 weeks of stay at your place. Welcome snacks and the Halloween chocolates were very lovely too. Thank you very much!”

Helpful Report

(39) - Posted 9 years ago

Hi Anri, Thank you for providing us with such positive feedback. I am glad to hear your apartment ticked all the boxes and I am especially happy you enjoyed the Halloween treats we provided. We hope to welcome you back again in the future. Kind regards, Lauren

Posted 9 years ago

“I really enjoyed living in a Portland Brown flat. If there were any issues it was taken care of immediately. I loved coming home from a long day at work on Wednesdays because the flat was cleaned with fresh linens. Everyone I spoke to was friendly and professional. Diane Hilinski Schramm”

Helpful Report

(54) - Posted 9 years ago

Hi Diane Thank you for your great review. I am glad to hear you enjoyed your stay with us, especially our housekeeping service. We hope to welcome you back again in the future. Kind regards, Lauren

Posted 9 years ago

“I didn't feel like I was away from home and six months passed by like a click. :) I probably got one of the best flats with location and view and that is my biggest fear that when I will come again next year I may not get similar flat again :(”

Helpful Report

(183) - Posted 9 years ago

Hi Sandeep, Thank you for such a positive review. It's great to hear you enjoyed your stay with us. I am sure you will be wowed by a number of our apartments and their locations but please feel free to mention your previous apartment when arranging your next stay. We look forward to welcoming you back next year. Kind regards, Lauren

Posted 9 years ago

“Great location with high level of service with a fully furnished apartment to a very high standard.”

Helpful Report

(33) - Posted 9 years ago

Hi Steven, Thank you very much for taking the time to provide such a positive review. We are very proud to hear that you enjoyed our services, location and facilities. I hope we can welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“My experience with Portland Brown was great. The one piece of feedback is that the bed was too hard for my liking but that is a very individual preference! Other than that, everything was wonderful. The apartment as in great condition, a great location and well kept during the entirety of my stay.”

Helpful Report

(42) - Posted 9 years ago

Hi Lauren, Thank you very much for your lovely review. I am happy to hear you enjoyed your stay with us and loved the location and apartment. However, I am sorry you found the mattress not to your satisfaction. I wish you had informed us whilst you were here and we could have rectified the situation for you. I hope we get the pleasure of welcoming you back in the future. Warm Regards, Joana

Posted 9 years ago

“Great service and customer care. Unfortunately the room as a bit noisy.”

Helpful Report

(47) - Posted 9 years ago

Hi Richard, Thanks for the positive review despite the bedroom noise. Our team members work very hard so positive feedback such as yours is always a pleasure to read. I hope we are able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“I was very very impressed by the quality and speed of service by the Portland Brown team. Exceptional client skills and all round high quality experience.”

Helpful Report

(50) - Posted 9 years ago

Hi Randall, Thank you very much for taking the time to provide such a positive review. I am extremely happy to hear that you enjoyed your stay with us. Your kind words regarding our service and product were well received and I will be sure to share your review with our team. We all look forward to welcoming you back in the very near future. Best wishes, Joana

Posted 9 years ago

“satisfied with service and apartment.”

Helpful Report

(62) - Posted 9 years ago

Hi Jaynendra, Thank you very much for taking the time to review Portland Brown. We are delighted that you enjoyed your stay with us and hope we are able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Really enjoyed the modern apartment and high level of service from the Portland Brown team. Thank You.”

Helpful Report

(60) - Posted 9 years ago

Hi Skye Thank you for the great review. I am happy you like your apartment and and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind regards Lauren

Posted 9 years ago

“I had a wonderful experience throughout my stay at a Portland Brown apartment. The staff provided excellent customer service and were very helpful with any requests!”

Helpful Report

(63) - Posted 9 years ago

Hi Liz Thank you for your lovely review. I'm so glad that you enjoyed your stay, we work very hard to ensure that our Guests are happy and it seems like it's worked on this occasion! I hope that we get to welcome you back again soon. Kind regards Lauren

Posted 9 years ago

“Everything was perfect !”

Helpful Report

(45) - Posted 9 years ago

Hi Kim Thanks for your great review which was lovely to receive late on a Friday! We're very glad you enjoyed your stay with us and hope we're able to welcome you back again soon. Have a good weekend. Lauren

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews