Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 480 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“Nice apartment. Very clean. The staff were lovely! Any issue we had was fixed quickly. Both the maintenance and office teams were friendly and responsive. We were extremely happy with our stay and the service. Thank you!”

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(38) - Posted 8 years ago

Hi Ann, Many thanks for your great review, I'm really pleased you enjoyed your stay with us. We hope to see you again soon! Best wishes, Joana

Posted 8 years ago

“Staff were very friendly and were always very quick with their responses. Considering my length of stay, the team were very attentive and helpful.”

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(161) - Posted 8 years ago

Hi Lai, Thank you for your positive review and comments. We're so glad you enjoyed your stay. We hope we get the chance to welcome you back in the near future! Kind Regards, Joana

Posted 8 years ago

“We have lived with Portland Brown for more than 10 months in Canary Wharf. We experienced what can be called an impeccable service with great responsiveness to our every need. They took care of everything related to our house and have been so kind as even not charging us for extra services that we used. We have not experienced a service apartment before but with Portland Brown everything was so great allowing us to focus on our work all throughout our stay. We Would recommend Portland to our colleagues and friends without a slight hesitation. Thank you guys we appreciate all that you have done for us! Paris-Eneida”

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(282) - Posted 8 years ago

Hi Paris-Eneida, Thank you for such a positive review. We're very glad you enjoyed your stay with us and hope we can welcome you back again soon. Warm Regards, Joana

Posted 8 years ago

“The apartment was really wonderful and well stocked with items to make my long-term stay very enjoyable. The weekly maid service was also much appreciated and helped the accommodation feel like home. The customer service team did a great job providing appliances (French press coffee maker) that were not initially in the apartment when I arrived.”

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(83) - Posted 8 years ago

Hi Rachel, Thank you for the great review. We're so glad you enjoyed staying with us and hope we get to welcome you back again soon. Kind Regards, Joana

Posted 8 years ago

“Apartament very comfy, fast assistance and good location. Only aspects to improve: apartment could be very hot even with the ventilators, shower tub is very slippery so is a quite dangerous event with the tub mat and last I will recommend some shleves inside the closet for sweaters. scarves, etc.”

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(38) - Posted 9 years ago

Hi Jeannette, Thanks for providing your feedback and for your positive review. We're so glad you enjoyed staying with us. We have taken note of your suggestions and we will rectify all points raised. I hope we're able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Good location, clean, quiet, really nice, relaxing rooms, great kitchen and on top of that, great customer service. I really enjoyed 5 weeks of stay at your place. Welcome snacks and the Halloween chocolates were very lovely too. Thank you very much!”

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(39) - Posted 9 years ago

Hi Anri, Thank you for providing us with such positive feedback. I am glad to hear your apartment ticked all the boxes and I am especially happy you enjoyed the Halloween treats we provided. We hope to welcome you back again in the future. Kind regards, Lauren

Posted 9 years ago

“I really enjoyed living in a Portland Brown flat. If there were any issues it was taken care of immediately. I loved coming home from a long day at work on Wednesdays because the flat was cleaned with fresh linens. Everyone I spoke to was friendly and professional. Diane Hilinski Schramm”

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(54) - Posted 9 years ago

Hi Diane Thank you for your great review. I am glad to hear you enjoyed your stay with us, especially our housekeeping service. We hope to welcome you back again in the future. Kind regards, Lauren

Posted 9 years ago

“I didn't feel like I was away from home and six months passed by like a click. :) I probably got one of the best flats with location and view and that is my biggest fear that when I will come again next year I may not get similar flat again :(”

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(183) - Posted 9 years ago

Hi Sandeep, Thank you for such a positive review. It's great to hear you enjoyed your stay with us. I am sure you will be wowed by a number of our apartments and their locations but please feel free to mention your previous apartment when arranging your next stay. We look forward to welcoming you back next year. Kind regards, Lauren

Posted 9 years ago

“Great location with high level of service with a fully furnished apartment to a very high standard.”

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(33) - Posted 9 years ago

Hi Steven, Thank you very much for taking the time to provide such a positive review. We are very proud to hear that you enjoyed our services, location and facilities. I hope we can welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“My experience with Portland Brown was great. The one piece of feedback is that the bed was too hard for my liking but that is a very individual preference! Other than that, everything was wonderful. The apartment as in great condition, a great location and well kept during the entirety of my stay.”

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(42) - Posted 9 years ago

Hi Lauren, Thank you very much for your lovely review. I am happy to hear you enjoyed your stay with us and loved the location and apartment. However, I am sorry you found the mattress not to your satisfaction. I wish you had informed us whilst you were here and we could have rectified the situation for you. I hope we get the pleasure of welcoming you back in the future. Warm Regards, Joana

Posted 9 years ago

“Great service and customer care. Unfortunately the room as a bit noisy.”

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(47) - Posted 9 years ago

Hi Richard, Thanks for the positive review despite the bedroom noise. Our team members work very hard so positive feedback such as yours is always a pleasure to read. I hope we are able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“I was very very impressed by the quality and speed of service by the Portland Brown team. Exceptional client skills and all round high quality experience.”

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(50) - Posted 9 years ago

Hi Randall, Thank you very much for taking the time to provide such a positive review. I am extremely happy to hear that you enjoyed your stay with us. Your kind words regarding our service and product were well received and I will be sure to share your review with our team. We all look forward to welcoming you back in the very near future. Best wishes, Joana

Posted 9 years ago

“satisfied with service and apartment.”

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(62) - Posted 9 years ago

Hi Jaynendra, Thank you very much for taking the time to review Portland Brown. We are delighted that you enjoyed your stay with us and hope we are able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Really enjoyed the modern apartment and high level of service from the Portland Brown team. Thank You.”

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(60) - Posted 9 years ago

Hi Skye Thank you for the great review. I am happy you like your apartment and and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind regards Lauren

Posted 9 years ago

“I had a wonderful experience throughout my stay at a Portland Brown apartment. The staff provided excellent customer service and were very helpful with any requests!”

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(63) - Posted 9 years ago

Hi Liz Thank you for your lovely review. I'm so glad that you enjoyed your stay, we work very hard to ensure that our Guests are happy and it seems like it's worked on this occasion! I hope that we get to welcome you back again soon. Kind regards Lauren

Posted 9 years ago

“Everything was perfect !”

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(45) - Posted 9 years ago

Hi Kim Thanks for your great review which was lovely to receive late on a Friday! We're very glad you enjoyed your stay with us and hope we're able to welcome you back again soon. Have a good weekend. Lauren

Posted 9 years ago

“Very good location, very comfortable flat, good service. A bit noisy outside, due to closeness to Victoria Couch Station. Busses park in front of the building and keep the engine running. So this is a bit of inconvenience but other than that all good.”

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(75) - Posted 9 years ago

Hi Marta Thanks for your comments and the positive review. I'm very sorry that you were inconvenienced by the noise from the coaches but glad to hear that you loved the location and apartment. I hope we are able to welcome you back again soon. Have a good weekend. Ben

Posted 9 years ago

“Good stay - I stayed in Apartment 6 at Sir John Lyon house - apartment was high specs, furnishings were comfortable, and requests responded to quickly and completed to high satisfaction - such as the sprucing up of the fridge and attending to the extraction fan issue. 1 thing for improvement - Within the Sir John Lyon House building, phone reception was poor - i had no signal at all on my O2 mobile, and even the house mobile phone provided on the EE network had patchy signal at best. I particularly commend the cleaning team on the 17th and 24th September. They did such a fantastic job. Please keep up the good work! Best regards, Jan Yeo”

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(68) - Posted 9 years ago

Hi Jan Thanks for your feedback and the positive review. We're so glad you enjoyed your stay and will pass on your specific thanks to our cleaning team. Thanks too for the information on the poor mobile signal. Because of this we'll offer signal boosters to Guests staying in these apartments. If you stay with us again (and we hope you do), please feel free to ask for one on check in. Thanks again, have a great weekend. Ben

Posted 9 years ago

“When I moved in the good sized studio apartment was no really a 'home from home' as advertised. By the time I checked-out it was. The staff organised rugs, pictures, a full length mirror, egg cups and whatever else I required for my temporary 'home' - well done to the whole team.”

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(47) - Posted 9 years ago

Hi Kim Thanks for your great review and lovely comments. I've passed them on to the team who are always pleased to hear that our Guests have enjoyed staying with us. I hope we're able to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“All service provided in apartment was excellent.”

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(47) - Posted 9 years ago

Hi Manish, Thank you very much for taking the time to provide such a positive review. All members of the Portland Brown team work incredibly hard to ensure our guests enjoy their stay so your great feedback will be appreciated. Hopefully we will be able to welcome you back to Portland Brown in the future. Best wishes, Francesca

Posted 9 years ago

Portland Brown Ltd is rated 4.5 based on 480 reviews