Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 480 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“Very nice apartment, clean and well located. All the "basic" appliances needed were provided.”

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Posted 8 months ago

“Oxbourne House is a tastefully decorated and conveniently located property, and my stay was wonderful. The check in process is always smooth, and the team was accomodating to a few requests I had that made my experience that much more seamless.”

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Posted 9 months ago

Hi Sarah, Thanks for taking the time leave us a 5* review! We’re so happy to hear that you always receive a smooth check in process! We look forward to doing the same again for you, next time around. 😊 Kind regards, Joana Head of Guest Relations

Posted 7 months ago

“Thank you very much for excellent care throughout my stay, really very much appreciated and extremely helpful in making my first couple of weeks in London easier and comfortable.”

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Posted 9 months ago

Hi Andrea, Thank you so much for leaving us a 5* review. 😊 We’re always on hand to help our guests feel as comfortable as possible in London and I’m so glad to hear our team were able to provide you with excellent care! See you again soon, for another seamless stay. Kind regards, Joana Head of Guest Relations

Posted 7 months ago

“Superb location and just enough amenities. But i only got 1 service in 12 days. felt shortchanged.”

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Posted 11 months ago

“Everything was perfect, however, would love to recommend that to increase number of days of housekeeping.”

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Posted 11 months ago

Hi Sultan, Thank you for taking the time to leave us a 5* review! We’re glad you had a perfect stay. Our housekeeping team visit our apartments once a week, however if guests would like to increase this during their stay, they’re able to email us at guests@portlandbrown.com and we would be happy to arrange this at an extra charge. We hope to see you again in the future. :) Kind regards Joana Head of Guest Relations

Posted 7 months ago

“It was a luxurious stay at Westminster Residences. Apartment location, concierge service and were excellent and all the appliances and furniture were in good condition as well.”

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Posted 11 months ago

“The apartment was exactly as advertised, very clean and perfect location.”

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Posted 11 months ago

Hi Kylie, Thanks for leaving us a 5* review! 😊 We’re so happy to hear that you loved the apartment. We look forward to seeing you again for another beautiful stay! Kind regards, Joana Head of Guest Relations

Posted 7 months ago

“A beautiful accomodation and great location, only downfall is as the dishwasher didn’t work and did not get repaired during our stay.”

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Posted 1 year ago

“The location was convenient and the state of the apartment was good. The check-in procedure was a bit of a hassle, partly due to most of the Portland Brown team being at some company offsite. The apartment keys were sent via a third-party courier, who promptly deposited them at the wrong location; it took a while to sort that out.”

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Posted 1 year ago

Hi Joseph, Thank you for taking the time to leave us a review. We’re glad you liked your apartment and the location. We do apologise for our courier delivering your keys next door and we have passed on your feedback. We hope to see you again in the future so we can provide a seamless check-in experience. If you would like to talk about this further, please don’t hesitate to contact me at joana.sobral@portlandbrown.com Best wishes, Jo Head of Guest Relations

Posted 1 year ago

“Another fantastic stay at a Portland Brown property. They are always clean properties with great service if needed. The weekly cleaning with new towels and linens is especially convenient for a business traveler.”

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Posted 1 year ago

“Can’t be happier with Portland Brown service. Not only at the house itself level but at overall satisfaction as well. Always paying attention to any detail. Thanks for a GREAT service.”

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Posted 1 year ago

“The apartment was very nicely furnished with everything I needed for my stay, and in an excellent location. The staff for check-in, cleaning and maintenance were extremely helpful, responsive and kind.”

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Posted 1 year ago

“Excellent location, great service. Thanks for everything. Will be back again!”

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Posted 1 year ago

“An exceptional stay! Cozy, clean, and with a stunning view. Highly recommended!”

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Posted 1 year ago

“Excellent service and well turned out property. Stayed 2 weeks and enjoyed every moment”

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Posted 1 year ago

Hi Mohammed, Thank you so much for taking the time to leave us a 5* review. We're so glad you had a great guest experience and enjoyed the apartment! We hope to see you again :) Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“The overall experience was seamless and the entire staff as helpful. The property was perfectly designed and at best location.”

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Posted 1 year ago

Hi Kshitiz, Thank you so much for leaving us a great review! I'm so glad our team were helpful, we really pride ourselves on our exceptional levels of customer service so this is great to hear :) I'm glad you liked the property and the location, make sure you check out some of our other properties next time you're in London! We hope to see you again. Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“The stay was great. Good location and a clean apartment.”

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Posted 1 year ago

Hi Rohit, Thank you for the 5* review :) We're glad you enjoyed your stay and the location of your apartment. We hope to see you again soon! Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“I really like to be there especially the cleaning service was really needed. Thank you for everything.”

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Posted 1 year ago

Hi Esma, Thank you so much for taking the time to leave us a review :) We're glad you had a great stay and enjoyed the benefits of our housekeeping team. We hope to see you again. Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“It was wonderful experiences living in apartment and it was also a real 'home' for me 1st time arrived London. Thanks all the services.”

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Posted 1 year ago

Hi Yue, Thank you so much for taking the time to leave us a review. We really strive to make our apartments feel just like home for our guests, so this is great to hear :) We hope to see you again. Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“Great properties in great locations. The establishment of an account can take a little effort, but well worth it - and it keeps the tire kickers out. (4 stars below for this service). We are also located in New Zealand, so it's harder to communicate. We had staff stay in 2 properties recently, they loved it - much better than being in a hotel.”

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Posted 1 year ago

Hi Stuart, Thank you for taking the time to leave a review. We're so glad your team loved their stay! Please let your Account Manager know if there's anything more we can do to make the service any better for you. Best wishes, Joana Head of Guest Relations

Posted 1 year ago

Portland Brown Ltd is rated 4.5 based on 480 reviews