Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“A great place to stay! They think of everything, and have amenities to make your short or long stay with them enjoyable.”

Helpful Report

Posted 8 months ago

Hi Samantha, Thank you for taking the time to leave us a 5* review! We always aim to ensure our guests have all the amenities they need for a seamless stay. We're pleased to hear that you felt taken care of. 🙂 We hope to see you again in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 8 months ago

“This is our 3rd stay with Portland Brown, always had great experiences. Regarding this stay, the location of the apartment was the best part, couldn’t be better really. And as usual, it had everything we could need for our stay. Having said that, the whole apt but specially the room had a really strong and disgusting smell. Even though we ventilate, it would still come back. The bed is really bad, it is small, bouncy and has no support for the back at all. We really struggled with the bed. The secondary bathroom had strong and strange noises from we believe plumbing even while not using it. This was really annoying since it woke up our baby. Some were really late at night. The rug looked old and dirty, we instantly removed it when we checked in. Lastly, a 4-piece cuttlery is too little for a 3-person stay. Even though we had a great stay and your service is really good, I believe this is valuable feedback since it is specific to this apt, and are things that can be fixed.”

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Posted 9 months ago

Hi Mercedes, Thank you for taking the time to leave us feedback. We're very sorry to hear about the issues you experienced during this last stay. We appreciate your detailed feedback and want to assure you that we take your comments onboard. Please always let us know at the time of any problems you might be having, as we aim to resolve any issues promptly. Had we known we would have endeavoured to replace the bed asap and certainly investigate any smells or noises within the apartment. It would be great if you have any time to discuss this further, so we can proactively follow-up on the latter. In regards to the rug we are disappointed we didn't pick this up prior to your arrival and we take on your feedback regarding the cutlery. We're glad to hear that the location of the apartment was perfect for your needs and that you found the rest of the apartment well-equipped. Your kind words about our service always mean a lot to the team. Thank you again for your valuable feedback. We hope to welcome you back for a seamless stay in the future! Kind regards, Magda Kisielewicz

Posted 9 months ago

“I stumbled across Portland Brown when I was looking for an alternative to hotels when staying on business. Hotel rooms are small, laundry requires a second mortgage, and you ar enever quite by yourself. I have stayed in 3 locations now, 2 of them were new build, and one was a rennovation. Locations are always good, and have good kitchens, laundries & bathrooms: - Westiminster is a new build and offered a great private view of NY fireworks - Marylebone is in a great location, and is a new build - Charlotte Street was a renoo, but surrounded by restaurants & pubs - The review here is for Charlotte street which is good for one person, a touch squeezy for 2 You do need to work with Portland as a business, casual bookings don't work, but that's what makes it all work.”

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Posted 10 months ago

Hi Stuart Thank you for taking the time to leave us such a lovely review! Our serviced apartments are designed to ensure that you'll have everything you need to feel right at home during your stay! It's wonderful to know that you had a great guest experience in our Westminster, Marylebone and Charlotte Street properties.😊 We're looking forward to welcoming you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“Really i didn’t imagine that i will found the flat so comfortable like its is .. So nice service from the time i tried to book until i leave so stylish clean apartment.. love it and it will not be my last time”

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Posted 10 months ago

Hi Johara, Thank you for leaving us a lovely 5* review! We're so happy to hear that you found the apartment to be comfortable during your time in London and even more delighted to hear that it won't be your last time staying with us. 😊 We look forward to seeing you again in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“It was very nice”

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Posted 10 months ago

Hi Katie, Thank you for leaving us a 5* review! We hope to see you in the future for another great stay. 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 10 months ago

“A wonderful property in a fantastic location. Service was exceptional throughout.”

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Posted 10 months ago

Hello, Thanks for taking the time to leave us a 5* review. 😊 We strive to ensure that our guests always experience exceptional service, so this is great to hear! We hope to see you again soon for another stay. Kind regards, Joana Head of Guest Relations

Posted 10 months ago

“I would use Portland Brown again! They were amazing in every aspect from start to finish”

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Posted 11 months ago

Hi Samar, Thank you for leaving us a 5* review! 😊 We're so happy that you had such an amazing experience throughout your stay with us. We look forward to welcoming you back in the future! Joana Head of Guest Relations

Posted 11 months ago

“Amzing property with all the amenities and close to everything in Canary Wharf. Their guest relationship service was the best. Everytime I needed something, just one email and quick response from them was amazing. Highly recomend anyone looking for short or long term accomodation in London.”

Helpful Report

Posted 11 months ago

Hi Ketun, Thank you so much for leaving us a 5* review! We strive to ensure that we get back to all of our guests, as quickly as possible regarding any issues, so we're happy to hear our team gave you quick responses and resolutions. :) We look forward to seeing you again in the future! Kind regards Joana Sobral Head of Guest Relations

Posted 11 months ago

“My stay at Portland Brown was faultless. The concierge helped me with my luggage and then showed me how everything worked. There was complimentary coffee, snacks and chocolate. The location was perfect, everything in the apartment was immaculate. 10/10 for PB.”

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Posted 11 months ago

Hi Andrew, Thank you so much for taking the time to leave us a 5* review! It’s great to hear that our concierge were able to provide you with a great experience during your stay! We hope to see you again soon for another perfect stay. 😊 Joana Head of Guest Relations

Posted 11 months ago

“Great Costumer Service; however the apartment itself had some challenges. First of all it was extremly warm inside the apartment (even with the heat off) so i had to keep all windows open at all times to allow it to cool down. Being on the second floor i was subject to noise disturbance from my neighbour above even during odd hours which disrupted my sleep multiple times. Both apartment entrance and building entrance doors should have automatic door closer mechanism to avoid slamming and disturbing tenants.”

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Posted 1 year ago

Hi David, Thanks for taking the time to leave us a review! We’re sorry to hear about your challenges with the apartment temperature. This is an issue we’re up against in the property and are trying to work with our Landlord on how this can best be addressed. I hope that the air cooler provided at least gave some comfort during your stay with us. In respect of the noise, please always feel free to contact us and we'll do our best to contact any fellow guest regarding noise disturbance. Thank you for your suggestions regarding the door closers, we'll be sure to look into this. :) If there's anything further I can do, please don't hesitate to contact me at joana.sobral@portlandbrown.com. Joana Sobral Head of Guest Relations

Posted 1 year ago

“Very nice apartment, clean and well located. All the "basic" appliances needed were provided.”

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Posted 1 year ago

“Oxbourne House is a tastefully decorated and conveniently located property, and my stay was wonderful. The check in process is always smooth, and the team was accomodating to a few requests I had that made my experience that much more seamless.”

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Posted 1 year ago

Hi Sarah, Thanks for taking the time leave us a 5* review! We’re so happy to hear that you always receive a smooth check in process! We look forward to doing the same again for you, next time around. 😊 Kind regards, Joana Head of Guest Relations

Posted 11 months ago

“Thank you very much for excellent care throughout my stay, really very much appreciated and extremely helpful in making my first couple of weeks in London easier and comfortable.”

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Posted 1 year ago

Hi Andrea, Thank you so much for leaving us a 5* review. 😊 We’re always on hand to help our guests feel as comfortable as possible in London and I’m so glad to hear our team were able to provide you with excellent care! See you again soon, for another seamless stay. Kind regards, Joana Head of Guest Relations

Posted 11 months ago

“Superb location and just enough amenities. But i only got 1 service in 12 days. felt shortchanged.”

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Posted 1 year ago

“Everything was perfect, however, would love to recommend that to increase number of days of housekeeping.”

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Posted 1 year ago

Hi Sultan, Thank you for taking the time to leave us a 5* review! We’re glad you had a perfect stay. Our housekeeping team visit our apartments once a week, however if guests would like to increase this during their stay, they’re able to email us at guests@portlandbrown.com and we would be happy to arrange this at an extra charge. We hope to see you again in the future. :) Kind regards Joana Head of Guest Relations

Posted 11 months ago

“It was a luxurious stay at Westminster Residences. Apartment location, concierge service and were excellent and all the appliances and furniture were in good condition as well.”

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Posted 1 year ago

“The apartment was exactly as advertised, very clean and perfect location.”

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Posted 1 year ago

Hi Kylie, Thanks for leaving us a 5* review! 😊 We’re so happy to hear that you loved the apartment. We look forward to seeing you again for another beautiful stay! Kind regards, Joana Head of Guest Relations

Posted 11 months ago

“A beautiful accomodation and great location, only downfall is as the dishwasher didn’t work and did not get repaired during our stay.”

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Posted 1 year ago

“The location was convenient and the state of the apartment was good. The check-in procedure was a bit of a hassle, partly due to most of the Portland Brown team being at some company offsite. The apartment keys were sent via a third-party courier, who promptly deposited them at the wrong location; it took a while to sort that out.”

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Posted 1 year ago

Hi Joseph, Thank you for taking the time to leave us a review. We’re glad you liked your apartment and the location. We do apologise for our courier delivering your keys next door and we have passed on your feedback. We hope to see you again in the future so we can provide a seamless check-in experience. If you would like to talk about this further, please don’t hesitate to contact me at joana.sobral@portlandbrown.com Best wishes, Jo Head of Guest Relations

Posted 1 year ago

“Another fantastic stay at a Portland Brown property. They are always clean properties with great service if needed. The weekly cleaning with new towels and linens is especially convenient for a business traveler.”

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Posted 1 year ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews