Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“Apartament very comfy, fast assistance and good location. Only aspects to improve: apartment could be very hot even with the ventilators, shower tub is very slippery so is a quite dangerous event with the tub mat and last I will recommend some shleves inside the closet for sweaters. scarves, etc.”

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(38) - Posted 9 years ago

Hi Jeannette, Thanks for providing your feedback and for your positive review. We're so glad you enjoyed staying with us. We have taken note of your suggestions and we will rectify all points raised. I hope we're able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Good location, clean, quiet, really nice, relaxing rooms, great kitchen and on top of that, great customer service. I really enjoyed 5 weeks of stay at your place. Welcome snacks and the Halloween chocolates were very lovely too. Thank you very much!”

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(39) - Posted 9 years ago

Hi Anri, Thank you for providing us with such positive feedback. I am glad to hear your apartment ticked all the boxes and I am especially happy you enjoyed the Halloween treats we provided. We hope to welcome you back again in the future. Kind regards, Lauren

Posted 9 years ago

“I really enjoyed living in a Portland Brown flat. If there were any issues it was taken care of immediately. I loved coming home from a long day at work on Wednesdays because the flat was cleaned with fresh linens. Everyone I spoke to was friendly and professional. Diane Hilinski Schramm”

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(54) - Posted 9 years ago

Hi Diane Thank you for your great review. I am glad to hear you enjoyed your stay with us, especially our housekeeping service. We hope to welcome you back again in the future. Kind regards, Lauren

Posted 9 years ago

“I didn't feel like I was away from home and six months passed by like a click. :) I probably got one of the best flats with location and view and that is my biggest fear that when I will come again next year I may not get similar flat again :(”

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(183) - Posted 9 years ago

Hi Sandeep, Thank you for such a positive review. It's great to hear you enjoyed your stay with us. I am sure you will be wowed by a number of our apartments and their locations but please feel free to mention your previous apartment when arranging your next stay. We look forward to welcoming you back next year. Kind regards, Lauren

Posted 9 years ago

“Great location with high level of service with a fully furnished apartment to a very high standard.”

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(33) - Posted 9 years ago

Hi Steven, Thank you very much for taking the time to provide such a positive review. We are very proud to hear that you enjoyed our services, location and facilities. I hope we can welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“I was very very impressed by the quality and speed of service by the Portland Brown team. Exceptional client skills and all round high quality experience.”

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(50) - Posted 9 years ago

Hi Randall, Thank you very much for taking the time to provide such a positive review. I am extremely happy to hear that you enjoyed your stay with us. Your kind words regarding our service and product were well received and I will be sure to share your review with our team. We all look forward to welcoming you back in the very near future. Best wishes, Joana

Posted 9 years ago

“satisfied with service and apartment.”

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(62) - Posted 9 years ago

Hi Jaynendra, Thank you very much for taking the time to review Portland Brown. We are delighted that you enjoyed your stay with us and hope we are able to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

“Really enjoyed the modern apartment and high level of service from the Portland Brown team. Thank You.”

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(60) - Posted 9 years ago

Hi Skye Thank you for the great review. I am happy you like your apartment and and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind regards Lauren

Posted 9 years ago

“I had a wonderful experience throughout my stay at a Portland Brown apartment. The staff provided excellent customer service and were very helpful with any requests!”

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(63) - Posted 9 years ago

Hi Liz Thank you for your lovely review. I'm so glad that you enjoyed your stay, we work very hard to ensure that our Guests are happy and it seems like it's worked on this occasion! I hope that we get to welcome you back again soon. Kind regards Lauren

Posted 9 years ago

“Everything was perfect !”

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(45) - Posted 9 years ago

Hi Kim Thanks for your great review which was lovely to receive late on a Friday! We're very glad you enjoyed your stay with us and hope we're able to welcome you back again soon. Have a good weekend. Lauren

Posted 9 years ago

“When I moved in the good sized studio apartment was no really a 'home from home' as advertised. By the time I checked-out it was. The staff organised rugs, pictures, a full length mirror, egg cups and whatever else I required for my temporary 'home' - well done to the whole team.”

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(47) - Posted 9 years ago

Hi Kim Thanks for your great review and lovely comments. I've passed them on to the team who are always pleased to hear that our Guests have enjoyed staying with us. I hope we're able to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“All service provided in apartment was excellent.”

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(47) - Posted 9 years ago

Hi Manish, Thank you very much for taking the time to provide such a positive review. All members of the Portland Brown team work incredibly hard to ensure our guests enjoy their stay so your great feedback will be appreciated. Hopefully we will be able to welcome you back to Portland Brown in the future. Best wishes, Francesca

Posted 9 years ago

“The team at Portland Brown were fantastic, always friendly, helpful and nothing was too much trouble. The appartments are well priced, in good locations, and any issues are dealt with straight away. Very happy to recommend, and would certainly use a Portland Brown apartment again.”

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(42) - Posted 9 years ago

Hi Daniel Thanks for the great review. We're so glad you enjoyed staying with us and hope we get to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“Really nice service. Well maintained apartments Frequently cleaned Good communication with client.”

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(42) - Posted 9 years ago

Hi Sachin Thanks for your feedback and great review. We're very glad you enjoyed your stay with us and hope we can welcome you back again soon. Kind regards Ben

Posted 9 years ago

“excellent service efficient process good appartment good cleaner services”

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(32) - Posted 9 years ago

Hi Lara, thank you for your review. I'm happy to hear our service was excellent and you enjoyed the apartment and our housekeeping service. We hope to see you with us again soon. Kind regards, Andrew.

Posted 9 years ago

“I spent 6 weeks in a Portland Brown property. I was very impressed with the customer service and how responsive the team was to concerns. They consistently worked to satisfy our requests very promptly and I was very grateful for that. I would definitely recommend Portland Brown in the future.”

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(40) - Posted 9 years ago

Dear Arthur Many thanks for your great review, I'm really pleased you enjoyed your stay with us and hope we're able to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“great service, great apartment, great followup and promptness. perfect. thanks”

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(39) - Posted 9 years ago

Hi Dorin, Thank you for taking the time to complete the review. I'm very happy to hear how pleased you were with everything during your stay with us. I hope we get the chance to impress you again in the future! Kind regards, Martin, Guest Relations

Posted 9 years ago

“Even though my initial stay had some teething issues especially around the lighting and internet, the response and support received from Portland Brown was overwhelmingly positive! The speed of response to calls and emails is good and there is always proper feedback on whatever complains or issues raised. I also like the idea of leaving simple notes and gifts for your guests whenever a festival or season is approaching - I think it gives a nice personal touch especially to foreigners like myself who may not be so aware of the upcoming festivities. A couple of areas of improvement to make the experience even better: - clothes hooks (behind the door?) and shoe racks would be much appreciated - as recycling is now introduced in the City, to separate out the bins for recyclables vs non-recyclables. I will definitely choose to stay with Portland Brown the next time I am in London!”

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(207) - Posted 9 years ago

Hi Lena, thank you kindly for your review. I’m happy to hear we were able to respond quickly to the concerns you had during your stay, our apologies you encountered these issues at all. It is also pleasing to hear you enjoyed the guest treats we regularly provide – this is part of the special and personalised service we aim for at Portland. Thank you for providing your feedback with regard to clothes hooks and shoe racks. These are additional items we can certainly consider providing to our guests, please do let us know if you require any special items for future stays with us. With regards to recycling, thank you for raising this point. Our Housekeeping team do recycle where possible; we are also constantly monitoring our processes to ensure we remain environmentally focused. Great news to hear you would stay with us again, looking forward to welcoming you back to Portland again soon. Kind regards, Andrew

Posted 9 years ago

“Exemplary service - I was a needy customer, but PB took great care of me, delivering extra hangers and cutlery and curtains to my apartment each within 24 hours of my asking.”

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(44) - Posted 9 years ago

Hi Marissa Thank you for the great review, we're so glad you enjoyed your stay. We hope you come back again soon. Kind regards Ben

Posted 9 years ago

“Very responsive to needs - when I requested black out curtains and lifesize mirror, they were quickly delivered.”

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(71) - Posted 9 years ago

Hi Jenny, Thanks for your kind feedback. I'm glad to hear we were able to respond so quickly to your requests. It would be great to welcome you back again soon. Kind regards, Martin

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews