Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 491 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 491 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt customer support and eager and attentive staff who genuinely seem eager to ensure that any issues were promptly sorted out. The flat was always cleaned to an impeccable standard.”

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(186) - Posted 7 years ago

“Excellent service and equipment great communication”

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(149) - Posted 7 years ago

“I have only two things to say in order to improve the services. One is the fact that the photos of the flat I rented on the website shows a balcony that my flat didn't have, the second one is that I was locked outside my flat because the entrance tag had a bad function that wasn't proper explained, in my view. Other than that the services rendered are impeccable.”

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(158) - Posted 7 years ago

“Attentive contact personell and great apartment altogether”

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(34) - Posted 7 years ago

“The apartment was very good and service like cleaning, inflatable bed etc were excelent. wever, it is not acceptable that the lift has not been repaired for several weeks. Especially as I got to know that there wasen#t even a service contract in place for this lift. I think one can expect that a company like Portland Brown ensures that there are service contratcs in place.”

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(100) - Posted 7 years ago

Dear Eva, Thank you very much for your feedback and your kind words about your apartment and our Housekeeping Team. In regards to the lift being out of service in the building, I have been aware of this for some time and extend my apologies that it was not remedied in a more timely manner. We manage many relationships in each building we operate in and unfortunately sometimes we have little control over who services different aspects of the facilities, as this is the responsibility of the Building Managers. Saying that, we always strive to get things fixed quickly if we can, even if that means diving in and sorting the details out later. However, in this case that wasn’t possible due to the Building Managers going through the process of appointing a new company who had the necessary parts on order. We are really disappointed that the issue is still not resolved and are applying pressure to ensure the latest promised deadline of Monday is met. I hope the issues with the lift towards the end of your stay didn’t take away from your time in London. Best wishes, Francesca Shepherd

Posted 7 years ago

“Staying with Portland Brown for my seocndment was a wonderful experience. They were extremely helpful and responsive and I loved their attention to detail.”

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(201) - Posted 7 years ago

“Available when needed. Reliable and careful to make sure we were made aware of any intervention etc.”

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(156) - Posted 7 years ago

“I stayed for a year and I liked my stay and I would definitely recommend .”

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(152) - Posted 7 years ago

Dear Zafar, Thank you very much for taking the time to submit a review. I am pleased that you enjoyed your stay with us. We look forward to welcoming you back to Portland Brown in the near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Very prompt and caring services.”

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(42) - Posted 7 years ago

Dear Fuad, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Everyone was very communicative, responsive and accommodating.”

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(31) - Posted 7 years ago

Dear Sarah, Thank you for your 5 star review! I am pleased you enjoyed your stay with us and we all look forward to seeing you soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“The personnel was always very responsive and caring.”

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(102) - Posted 7 years ago

Dear Katharina, Thanks for your feedback. I am pleased you enjoyed your stay with us and customer service provided by the whole Team. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Bathroom extractor fan is not effective Boiler noise in bedroom hampers sleep Sofa to be changed to a better material Service excellent House keeping excellent”

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(91) - Posted 7 years ago

Dear Vishal, Thank you very much for taking the time to provide feedback. We’re especially pleased to see that you were impressed by our service and our Housekeeping; I will make sure the relevant Teams are informed! I can see that although we were able to replace the extractor fan and improve the noise of the boiler during your stay; this was not as fast as we would like it to be as unfortunately this was out of our control due to the specific nature of the parts. In regards to the sofa, we hope that the blankets and cushions we provided went some way to improve the feel, I’m sorry if this wasn’t the case, as our guests’ comfort is of great importance to us. Thank you once again and if you would like to discuss any of these points further please do not hesitate to get in touch. Best wishes, Francesca Shepherd

Posted 7 years ago

“Comfortable”

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(83) - Posted 7 years ago

Hi Vincent, We are glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Staying in one of the apartments of portland brown is a very awesome experience. They'll provide you assistance on any queries or things you need and their guest relations service are very great they answered all my queries and give me progress on each of my request”

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(33) - Posted 7 years ago

Dear Francis, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to see that you had an amazing time and found that all aspects of your stay met your expectations. Your comments have been shared with the team and we are all grateful for your kind words! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Beautiful flat, super central, good service.”

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(34) - Posted 7 years ago

Dear Alice, Thanks for the lovely review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Senior Guest Relations Executive

Posted 7 years ago

“The accommodation was excellent, the location fantastic and the service great. They were also very accommodating (with date changes etc.) which was GREATLY APPRECIATED.”

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(52) - Posted 8 years ago

Hi Faith, Thank you for your 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“I booked an department for 9 nights and specified a quiet place, not on a main street as I am very sensitive to noise. i was booked in to one place near Aldgate that I was assured was quiet but a week before I was due to arrive , I received an e-mail saying there were technical issue with a water heater so was " upgraded" to an apartment on Pepys street. This "upgraded" apartment turned out to be on the 1st floor and 25 metres from the train station and platform so train noise and passengers looking right into the room. I was moved the next day to an even worse apartment at " the Minories" which was not sound proofed, over 2 pubs and on a busy main street. I efused to stay there and although I was told there was no other availability, eventually when I asked to speak to a supervisor, someone did find me an apartment which was fine - but I could only stay 2 nights, so they moved me again to what I was told was very quiet. Here I am in an apartment overlooking a busy street and with heavy traffic noise from Holburn road which is very nearby and unable to sleep. I still have 5 more nights on this booking which have been paid for in advance , I sincerely hope Portland Brown will honour the original booking request and move me ( for the 3rd time) to the accommodation I had requested. The website information is inaccurate - the lovely descriptions of the apartment. locations are totally misleading, the photographs are not representative of most of the apartments and the facilities listed are not correct e.g air conditioning listed , which is certainly not in any of the apartments I have recently been in.”

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Posted 8 years ago

Dear Stefanie, Thank you for taking the time to raise your concerns about your stay with Portland Brown. As we have discussed separately, I was disappointed that you felt you needed to write this review in order to have your issues addressed. I feel that we have been able to find a solution that you are happy with and I hope that you enjoy the remainder of your stay with Portland Brown. Best wishes, Francesca Shepherd

Posted 8 years ago

“Service, Location, Amendities”

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(64) - Posted 8 years ago

Dear RamMohan, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Senior Guest Relations Executive

Posted 8 years ago

“The customer service from Portland Brown was exceptional. They were always helpful with any requests i had and provided a quick turnaround on responding. The regular check-ins were good and following up with an email when i could not always take a call is appreciated.”

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(81) - Posted 8 years ago

Dear Marcia, Thank you very much for the lovely review. We are so glad that you enjoyed the great service we strive to deliver at Portland Brown and we all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 8 years ago

“They were always ready to help, at any time, and efficiently.”

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(182) - Posted 8 years ago

Hi Aurielie, Many thanks for your review. I am thrilled to see that you enjoyed your time with us and found that all aspects of your stay met your expectations. We look forward to seeing you again!! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 8 years ago

Portland Brown Ltd is rated 4.5 based on 491 reviews