Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

“Bathroom extractor fan is not effective Boiler noise in bedroom hampers sleep Sofa to be changed to a better material Service excellent House keeping excellent”

Helpful Report

(91) - Posted 7 years ago

Dear Vishal, Thank you very much for taking the time to provide feedback. We’re especially pleased to see that you were impressed by our service and our Housekeeping; I will make sure the relevant Teams are informed! I can see that although we were able to replace the extractor fan and improve the noise of the boiler during your stay; this was not as fast as we would like it to be as unfortunately this was out of our control due to the specific nature of the parts. In regards to the sofa, we hope that the blankets and cushions we provided went some way to improve the feel, I’m sorry if this wasn’t the case, as our guests’ comfort is of great importance to us. Thank you once again and if you would like to discuss any of these points further please do not hesitate to get in touch. Best wishes, Francesca Shepherd

Posted 7 years ago

“Comfortable”

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(83) - Posted 7 years ago

Hi Vincent, We are glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Staying in one of the apartments of portland brown is a very awesome experience. They'll provide you assistance on any queries or things you need and their guest relations service are very great they answered all my queries and give me progress on each of my request”

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(33) - Posted 7 years ago

Dear Francis, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to see that you had an amazing time and found that all aspects of your stay met your expectations. Your comments have been shared with the team and we are all grateful for your kind words! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Beautiful flat, super central, good service.”

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(34) - Posted 7 years ago

Dear Alice, Thanks for the lovely review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Senior Guest Relations Executive

Posted 7 years ago

“The accommodation was excellent, the location fantastic and the service great. They were also very accommodating (with date changes etc.) which was GREATLY APPRECIATED.”

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(52) - Posted 7 years ago

Hi Faith, Thank you for your 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“I booked an department for 9 nights and specified a quiet place, not on a main street as I am very sensitive to noise. i was booked in to one place near Aldgate that I was assured was quiet but a week before I was due to arrive , I received an e-mail saying there were technical issue with a water heater so was " upgraded" to an apartment on Pepys street. This "upgraded" apartment turned out to be on the 1st floor and 25 metres from the train station and platform so train noise and passengers looking right into the room. I was moved the next day to an even worse apartment at " the Minories" which was not sound proofed, over 2 pubs and on a busy main street. I efused to stay there and although I was told there was no other availability, eventually when I asked to speak to a supervisor, someone did find me an apartment which was fine - but I could only stay 2 nights, so they moved me again to what I was told was very quiet. Here I am in an apartment overlooking a busy street and with heavy traffic noise from Holburn road which is very nearby and unable to sleep. I still have 5 more nights on this booking which have been paid for in advance , I sincerely hope Portland Brown will honour the original booking request and move me ( for the 3rd time) to the accommodation I had requested. The website information is inaccurate - the lovely descriptions of the apartment. locations are totally misleading, the photographs are not representative of most of the apartments and the facilities listed are not correct e.g air conditioning listed , which is certainly not in any of the apartments I have recently been in.”

Helpful Report

Posted 7 years ago

Dear Stefanie, Thank you for taking the time to raise your concerns about your stay with Portland Brown. As we have discussed separately, I was disappointed that you felt you needed to write this review in order to have your issues addressed. I feel that we have been able to find a solution that you are happy with and I hope that you enjoy the remainder of your stay with Portland Brown. Best wishes, Francesca Shepherd

Posted 7 years ago

“Service, Location, Amendities”

Helpful Report

(64) - Posted 7 years ago

Dear RamMohan, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“The customer service from Portland Brown was exceptional. They were always helpful with any requests i had and provided a quick turnaround on responding. The regular check-ins were good and following up with an email when i could not always take a call is appreciated.”

Helpful Report

(81) - Posted 7 years ago

Dear Marcia, Thank you very much for the lovely review. We are so glad that you enjoyed the great service we strive to deliver at Portland Brown and we all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“They were always ready to help, at any time, and efficiently.”

Helpful Report

(182) - Posted 7 years ago

Hi Aurielie, Many thanks for your review. I am thrilled to see that you enjoyed your time with us and found that all aspects of your stay met your expectations. We look forward to seeing you again!! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“comfy, good service”

Helpful Report

(133) - Posted 7 years ago

Hi Raymond, We are so glad that you enjoyed the great service we strive to deliver at Portland Brown. We all look forward to seeing you again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“I moved from the US to the UK for work and the team at Portland Brown could not have been more helpful. The process was easy and at every turn they were here to assist. I really appreciated that they continued to check in throughout my stay and were extremely helpful when I needed to extend my stay so I could actually move to London. There are a lot of stressful things about moving to a new country and my initial search for a place to stay started that way, but Portland Brown took all that stress away. I would recommend them to anyone looking for short term housing.”

Helpful Report

Posted 7 years ago

Dear Brooke, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to hear that you enjoyed the great service we strive to deliver at Portland Brown. On behalf of myself and my team we look forward to welcoming you back in the very near future. Kind regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“The services appartment provided is in good quality. Some housekeeper services is really outstanding. The hotline and customer services is willing to help and show the heart on their work, which I would get the update quickly even the thing is NOT yet fix. In fact, I would still stay in London 4 more months, hope the services of Portland Brown Ltd can keep in this standard”

Helpful Report

(156) - Posted 7 years ago

Hi Ryan, Thank you so much for your feedback and your kind words; I will ensure they are shared with the Team here. We are happy to have you as a guest for a further 4 months and will strive to continue to provide a high level of service. Best wishes, Francesca Shepherd

Posted 7 years ago

“Quick service resonse. It would be really helpful if get apartment on roadside with good view and gallary.”

Helpful Report

Posted 7 years ago

“location wise, it's convenient for work and close to super markets. Arrangement for house keeping provided comfortable for living. The area to improve, 1. heating system and hot water capacity, it always runs out hot water for bathroom. 2. no lift for floor 6 & 7, bring suit cases and heavily deliveries are always challenges 3. air conditioner is noisy and it had to be turned off for sleep 4. some of built-in equipment seems to old, but it's OK for normal usage,”

Helpful Report

(239) - Posted 7 years ago

Dear Takako, Thank you very much for taking the time to give feedback. I’m glad to hear that on the whole you enjoyed your stay and the location of the apartment. Your points on improvement are invaluable to us. 1. Hot water: I understand that after experiencing issues with the boiler and subsequent lack of hot water we moved you to another apartment 2. The facilities in the building should have been made clear to you beforehand, apologies for this. If you had notified us we would have been on hand to help with any heavy items! 3. I wish you had alerted us to the noisy air conditioning unit whilst in house so that we could have investigated and possibly had it serviced 4. All of the appliances in the apartments are Siemens and of a high standard but as always we appreciate your feedback and hope it did not affect your stay too significantly Thank you once again for your invaluable feedback. Kind Regards, Francesca Shepherd

Posted 7 years ago

“Ready to help, easy to contact, happy with cleaning every week, and arrival and departure arrangements”

Helpful Report

(91) - Posted 7 years ago

Hi Marijn, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Guest Relations Executive

Posted 7 years ago

“Quick responses”

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(360) - Posted 7 years ago

Dear Patrick, I appreciate you taking the time to complete a survey regarding your recent stay with us. In reviewing your response I have noticed areas where you rated us below what I consider to be acceptable. If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns. If you would like, you can reach me at the phone number listed below or drop me a line. It would be a pleasure to personally discuss with you any specifics and / or suggestions you would like to offer. Kind Regards, Joana Sobral Guest Relations Executive Tel: +44(0)330 0240 102 Email: joana.sobral@portlandbrown.com

Posted 7 years ago

“Portland Brown was very responsive to all my requests and made me feel like home.”

Helpful Report

(89) - Posted 7 years ago

Dear Ana, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 7 years ago

“Room was very cozy and clean, equipped with everything necessary, PB staff reacted quickly in most cases.”

Helpful Report

(141) - Posted 7 years ago

Dear Daria, Many thanks for taking the time to post your feedback following your recent stay with us. We always strive to ensure we react quickly to customer issues, keep you updated and ensure your overall stay with us is comfortable. We look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 7 years ago

“My colleague and I stayed at Apartment 7, Discovery Dock West. We both liked that the flat is spacious, has a nice view, and a great location.”

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(84) - Posted 7 years ago

Hi Mylene, Thank you for your review. We are happy that both you and your colleague enjoyed the apartment and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 7 years ago

“Included minimum facilities and requirements for everyday living”

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(51) - Posted 7 years ago

Hi Takeshi, Thank you for your review. We are happy your stay was enjoyable and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 7 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews