Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“great apartment, good location, clean”

(47) - Posted 8 years ago

Thanks Katarzyna - I'm pleased you are enjoying our Canary Wharf apartment! I'll be sure to pass your comments on to our housekeepers as well. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Stellar accomodation and housekeeping. Definitely recommended.”

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(31) - Posted 8 years ago

Hi Luca, Thanks - I really like Lovat Lane too - a quiet oasis in the heart of the City - they feel like real London to me! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Very nice and spacious apartment. The staff were very responsive and the location is excellent.”

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(62) - Posted 8 years ago

Hi Prince, thanks for your feedback - we are pleased you enjoyed your stay with us! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“We received a great service from all of you in Portland. We would only like to suggest to reinforce the windows of flat 3 , 9 Leonard Street, as there was a lot of noise in the street every night, most of it trash buses picking up the bins in front of our building. Another area of improvement are the lights. Even though it has a modern lighting system, the placement of the lights are quiet bad distributed. For example: the bathroom light close to the mirror was very poor and for shaving and make up it was very hard to complete the task correctly. Also in the bedroom, there is no light at all focusing the first closet. It was also hard to find the right things at night. Having said that, we really enjoyed the apartment and most of all your personalized service.”

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(179) - Posted 8 years ago

Dear Ms Orozco, I would like to thank you for taking the time to submit a review for us. Our guests comfort is our top priority and I am pleased you were happy with our service. Thank you for your comments regarding the noise and the lights. Our Leonard Street apartments have double glazing all around, however I have asked our Property Maintenance department to investigate whether we can seal or as you said reinforce the windows in any way to minimise the noise further. I have also asked them to investigate the lighting within the apartment, in particular above the mirrors in the bathroom and the wardrobes/closets. Thanks again and we look forward to welcoming you back to Portland Brown in the near future. Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“I have stayed for almost 3 years in 3 different apartments serviced by Portland Brown. The apartments were all very nice and tidy, and the 24/7 service was excellent. The team at Portland Borwn was very friendly and always ready to help.”

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(467) - Posted 9 years ago

Dear Mathieu, Thank you for your feedback. I am pleased that you enjoyed your stay with us and look forward to welcoming you back in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 9 years ago

“The extra service and professionalism were definitely a big driver of the great experience I had during +2 years.”

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Posted 9 years ago

Dear Guillaume, Thank you for your great review! We are really pleased that you enjoyed your stay with us and I hope we are able to welcome you back in the near future. Warm Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Apartment is great, service was great. Quick response to emails. Just one thing: The heating can't be switched off, from time to time it was ridiculously hot in the apartment, we had to use the aircon at the same time (which is crazy).”

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(35) - Posted 9 years ago

Dear Sander, Thank you for taking the time to complete our guest satisfaction survey. First and foremost, I must sincerely apologise for the delay in getting back to you. We usually receive a notification when a new review is submitted. However, it did not seem to happen this time. I was glad to hear that you enjoyed your stay with us despite the heating issues. I am terribly sorry that we did not manage to rectify the underfloor heating, as expected. This seems to be due to the fact that it was more complex than we initially thought. I have reviewed this case and found out that when our Property Management team attended to the apartment they have isolated the bathroom underfloor heating and towel rail in order to reduce the room temperature. They did inspect the heating system and initially no issues were found. However, following your feedback we will now further investigate this to ensure it does not affect a future guest. We hope that we have the opportunity to welcome you back to Portland in the future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 9 years ago

“Excellent accomidations and customer service staff were very responsive. The only negative I could state was that it sometime took many days to resolve what seemed like simple issues with lightbulbs and plumbing.”

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(363) - Posted 9 years ago

Dear Mr Marchant, I am pleased you enjoyed our apartment in Canary Wharf and that you found our customer service responsive. I can see that it took longer than usual to replace some bulbs during your stay and I apologise for this. I believe this may be due to sourcing these particular bulbs. We hope to welcome you back to Portland Brown in the near future. Paul Baldwin, Operations Manager, Portland Brown

Posted 9 years ago

“I've stayed at several Portland Brown locations in London, and most recently, have had to extend my stay for over a month. I would not hesitate to stay at any Portland Brown location. The apartments are very well kept and comfortable. Everything is clean, the appliances all work well, the beds comfortable, the bathrooms very nice with lots of space, and the locations very accessible, and convenient, and quiet. Most of all I am blown away by the professionalism and kindness of all the Property Management teams and all levels of staff -- the reservationists, the business development managers and executives, account support assistants, guest relations, and even the lovely ladies who come in weekly to tidy up. You just _know_ that if there is anything not right, they will have it sorted straight away. And although there's nothing that hasn't been exactly right in all my stays, it's great to know that it wouldn't be a hassle if something did happen. When I arranged my most recent stay, Laura Bell was the Account Support Assistant who coordinated my arrival. At some point I must have mentioned that I would likely be working long hours. When I arrived to the flat, Laura had arranged for a fruit basket, some quite lovely flowers, and very nice gifts for a relaxing soak in the tub. It meant more to me that I can say. Well above and beyond. Kudos to a really, really lovely team. Every one of them. To say I would highly recommend any Portland Brown location to anyone would be a tremendous understatement.”

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(47) - Posted 9 years ago

Dear Ms Hall, we are very pleased that you enjoyed your stay with us so much. We really appreciate you taking the time to leave us this feedback and hope to welcome you again in the not too distant future. Thanks again, Paul Baldwin, Operations Manager, Portland Brown

Posted 9 years ago

“Very pleasent stay in London, it is in a very comfortable location with all kind of services. I would strongly recommend it to any of my colleagues. Thank you very much”

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(168) - Posted 9 years ago

Dear Ms Alvarez, Thank you for taking the time to leave feedback for us. We are proud of the services we offer and are pleased that these have helped make your stay with us a pleasant one. Paul Baldwin, Operations Manager, Portland Brown

Posted 9 years ago

“Well equipped appartment in a very quiet area. Everything was with utmost satisfaction.”

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(50) - Posted 9 years ago

Dear Mr Koerner, Thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Thanks again, Paul Baldwin Operations Manager Portland Brown

Posted 9 years ago

“Very good, quick to deal with most problems. Although TV could use an upgrade - It's very slow and far too small to be that distance from the sofa. Would greatly improve the flat”

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(42) - Posted 9 years ago

Dear Mr Jonsson, Thank you for taking the time to leave us some feedback and I am pleased you enjoyed your stay with us. I will look into the TV issue you have raised and see if this is something we can consider improving for future guests into this apartment. Thanks again, Paul Baldwin Operations Manager Portland Brown

Posted 9 years ago

“Excellent Customer Service. Kudos to the entire team. Thank you”

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(198) - Posted 9 years ago

Dear Ms. Jyothi Muthappa, Thank you for your kind review. We are happy to see that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kind Regards, Kalen Viljoen Senior Guest Relations Assistant

Posted 9 years ago

“My stay with Portland was great. The service was perfect; for every kind of question or problem, a quick solution was found. Your colleagues were always very helpful. The appartment was very nice and had a beautiful and practical interieur. Thanks a lot for offering me such a nice stay and I am already looking forward for my next stay in one of your appartments. Best, Andrea”

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(245) - Posted 9 years ago

Hi Andrea, thank you for completing our review form. I am pleased that you enjoyed your stay with us and look forward to welcoming you back in the near future! Paul Baldwin Operations Manager Portland Brown

Posted 9 years ago

“It was a very pleasant and comfortable stay. Great facilities, superb cleaning services every week and a extremely helpful and available customer service. One can easily rely and be dependent on them to take good care of you when you are away from home :) Thank you!”

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(89) - Posted 9 years ago

Hi Saurav, Thank you very much for taking the time to review Portland Brown. It's great to hear you enjoyed your stay with us. I hope we can welcome you back again soon! Kind Regards, Joana Sobral

Posted 9 years ago

“There were some issues with my apartment - there had obviously been a leak in the bathroom for some time as the floor was sodden and water ran over the tiles whenever I stood on them. Although a plumber was sent and the issue fixed after around a week, the issue had caused the hall floor/door to swell and warp over time. This meant that I couldn't shut the bathroom door, which was a little problematic when I had guests over. Please also attach a handle to the bedroom window blind so that short people like me can open and close them! It was a lovely touch to provide Halloween treats and an advent calendar. The cleaning was excellent and the service was fantastic. Oh - the building is *extremely* hot and the rooms do not have integrated a/c so I had to use a noisy unit or open the windows onto the (noisy) street. The elevated temperature was probably the most negative aspect of my stay as it made nights very uncomfortable (perhaps the option to use a lighter/summer duvet would help?).”

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(40) - Posted 9 years ago

Dear Ms Minihan, Thank you very much for providing your feedback. I would to like to sincerely apologise for the inconvenience caused by the leak and for a time taken to rectify this problem. We always try our very best to resolve any issues immediately however I am sorry that on this occasion you did not experience the high level of service we pride ourselves on here at Portland Brown. We use any feedback provided by our guests to make improvements to both our apartments and the service we provide to our guests so please be assured that I will follow up on this to understand what exactly went wrong and what we can do to improve our response times going forward. Thank you very much for your advice and feedback especially on the temperature of the apartment I will make sure that summer duvets are available to our guests and I will try to find less noisy portable aircon units. Despite all of that I am extremely happy to hear you enjoy our guest treats and appreciated the job our housekeeping team do. We look forward to welcoming you back again soon. Kind Regards, Magda Kisielewicz Chief Operations Manager

Posted 9 years ago

“The apartment was clean, modern and came with everything I needed for my 7 week stay. The services that were offered were extremely convenient for me as I was working long hour and weekends (such as the dry cleaning service in particular). The staff was friendly and prompt with picking up and dropping off the dry cleaning. Me being the extremely busy and absent minded person I am, locked my keys in my apartment twice. Both times, they came right away to let me in. I can't thank the staff enough for their hospitality and kindness!”

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(48) - Posted 9 years ago

Hi Brian, Thank you for your great review. I am glad to hear you enjoyed your stay with us. We hope to welcome you back again in the future. Have a lovely weekend! Kind regards, Joana

Posted 9 years ago

“Nice apartment. Very clean. The staff were lovely! Any issue we had was fixed quickly. Both the maintenance and office teams were friendly and responsive. We were extremely happy with our stay and the service. Thank you!”

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(38) - Posted 9 years ago

Hi Ann, Many thanks for your great review, I'm really pleased you enjoyed your stay with us. We hope to see you again soon! Best wishes, Joana

Posted 9 years ago

“We have lived with Portland Brown for more than 10 months in Canary Wharf. We experienced what can be called an impeccable service with great responsiveness to our every need. They took care of everything related to our house and have been so kind as even not charging us for extra services that we used. We have not experienced a service apartment before but with Portland Brown everything was so great allowing us to focus on our work all throughout our stay. We Would recommend Portland to our colleagues and friends without a slight hesitation. Thank you guys we appreciate all that you have done for us! Paris-Eneida”

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(282) - Posted 9 years ago

Hi Paris-Eneida, Thank you for such a positive review. We're very glad you enjoyed your stay with us and hope we can welcome you back again soon. Warm Regards, Joana

Posted 9 years ago

“The apartment was really wonderful and well stocked with items to make my long-term stay very enjoyable. The weekly maid service was also much appreciated and helped the accommodation feel like home. The customer service team did a great job providing appliances (French press coffee maker) that were not initially in the apartment when I arrived.”

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(83) - Posted 9 years ago

Hi Rachel, Thank you for the great review. We're so glad you enjoyed staying with us and hope we get to welcome you back again soon. Kind Regards, Joana

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews