Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 480 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Housekeeper should be more careful when cleaning the apartment. There were times that the dishwasher was put inside and need reposition. 2. After changing the light-bulb, I would expect the dust would also be cleaned. 3. As the apartment is near a Garbage disposal station, every day in the morning, it would be quite noisy when the garbage truck is in operation.”

Helpful Report

(61) - Posted 7 years ago

“Great service. The washing machine broke down and Portland Brown very kindly offered a free laundry service until the machine was repaired/replaced. I have stayed in 3 different apartments on various stays, all of which have been extremely well kept and clean. It is a great locale - convenient to the Wharf and Jubilee line.”

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(47) - Posted 7 years ago

Author didn't leave any comments.

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(84) - Posted 7 years ago

“Quality of Apartment are execellent. Customer service is best. Query resolution is very fast and up to the mark. I would like to specially appreciate cleaning staff. Quality of cleaning is excellent.”

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(53) - Posted 7 years ago

“I had a great stay with Portland Brown in the Barbican area in London. The house was complete and the staff was very helpfull. I would recommend Portland Brown.”

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(92) - Posted 7 years ago

“I was right at home on the first day of my move. Portland Brown was amazing in service, follow-ups and had amazing apartment locations!”

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(60) - Posted 7 years ago

“Although the internet is bad, they have been very responsive and helpful in their constant attempt to improve.”

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(72) - Posted 7 years ago

“Very good location, excellent service, very good responsiveness and reaction time to issues. And above all - very nice cleaning service personnel, who showed their creativity when arranging our collection of stuffed cat toys and a kitty blanket - that was amusing and pleasing, especially to my girlfriend :)”

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(34) - Posted 7 years ago

“Great service, great facilities”

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(72) - Posted 7 years ago

“Prompt customer support and eager and attentive staff who genuinely seem eager to ensure that any issues were promptly sorted out. The flat was always cleaned to an impeccable standard.”

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(186) - Posted 7 years ago

“Excellent service and equipment great communication”

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(149) - Posted 7 years ago

“I have only two things to say in order to improve the services. One is the fact that the photos of the flat I rented on the website shows a balcony that my flat didn't have, the second one is that I was locked outside my flat because the entrance tag had a bad function that wasn't proper explained, in my view. Other than that the services rendered are impeccable.”

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(158) - Posted 7 years ago

“Attentive contact personell and great apartment altogether”

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(34) - Posted 7 years ago

“The apartment was very good and service like cleaning, inflatable bed etc were excelent. wever, it is not acceptable that the lift has not been repaired for several weeks. Especially as I got to know that there wasen#t even a service contract in place for this lift. I think one can expect that a company like Portland Brown ensures that there are service contratcs in place.”

Helpful Report

(100) - Posted 7 years ago

Dear Eva, Thank you very much for your feedback and your kind words about your apartment and our Housekeeping Team. In regards to the lift being out of service in the building, I have been aware of this for some time and extend my apologies that it was not remedied in a more timely manner. We manage many relationships in each building we operate in and unfortunately sometimes we have little control over who services different aspects of the facilities, as this is the responsibility of the Building Managers. Saying that, we always strive to get things fixed quickly if we can, even if that means diving in and sorting the details out later. However, in this case that wasn’t possible due to the Building Managers going through the process of appointing a new company who had the necessary parts on order. We are really disappointed that the issue is still not resolved and are applying pressure to ensure the latest promised deadline of Monday is met. I hope the issues with the lift towards the end of your stay didn’t take away from your time in London. Best wishes, Francesca Shepherd

Posted 7 years ago

“Staying with Portland Brown for my seocndment was a wonderful experience. They were extremely helpful and responsive and I loved their attention to detail.”

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(201) - Posted 7 years ago

“Available when needed. Reliable and careful to make sure we were made aware of any intervention etc.”

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(156) - Posted 7 years ago

“I stayed for a year and I liked my stay and I would definitely recommend .”

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(152) - Posted 7 years ago

Dear Zafar, Thank you very much for taking the time to submit a review. I am pleased that you enjoyed your stay with us. We look forward to welcoming you back to Portland Brown in the near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Very prompt and caring services.”

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(42) - Posted 7 years ago

Dear Fuad, Thanks for your feedback. I am happy you enjoyed your stay and got to experience the great level of customer service we pride ourselves on. I hope to welcome you back again soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“Everyone was very communicative, responsive and accommodating.”

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(31) - Posted 7 years ago

Dear Sarah, Thank you for your 5 star review! I am pleased you enjoyed your stay with us and we all look forward to seeing you soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

“The personnel was always very responsive and caring.”

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(102) - Posted 7 years ago

Dear Katharina, Thanks for your feedback. I am pleased you enjoyed your stay with us and customer service provided by the whole Team. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 7 years ago

Portland Brown Ltd is rated 4.5 based on 480 reviews