Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

“Professional and responsive staff that will try their best to make your stay a pleasant one. Thank you! Will definitely recommend to others, and I hope to be back”

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(41) - Posted 5 years ago

Dear Joven, Thank you for your fabulous feedback! I'm delighted you had a great stay with us and the Team was very accommodating. We hope to welcome you back again soon! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Everything was amazing. I want to say thank you to the fairies who cleaned the flat every week. Welcome set is absolutely charming!”

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(37) - Posted 5 years ago

Hi Daria, Thank you very much for your Excellent review! I am delighted you enjoyed your stay with us and were impressed with the Housekeeping magical powers! We all look forward to welcoming you back! Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“very helpful and responsive staff”

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(47) - Posted 5 years ago

Thank you so much for your sparkling review! The Team works incredibly hard to provide the highest possible level of service, so feedback such as yours it's always a pleasure to read. Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Attentive to fixing issues when they arose, and were mindful of our circumstances when booking appointments (baby nap schedule).”

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(32) - Posted 5 years ago

Hi Tom, Thank you for the amazing review. I am delighted you enjoyed your stay with us and found that all aspects of your stay met your expectations. We look forward to seeing you next time you are in London! Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

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(36) - Posted 5 years ago

Thank you for the 5-star review! I am very happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“You guys provided us with summer refreshments in our fridge as it was quite hot then in London during our visit.”

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(55) - Posted 5 years ago

Hi Akhil, Thank you very much for the 5-star review! I am delighted you enjoyed your stay with us and appreciated the summer refreshments. Every month we leave a little gift in our guests' apartments to make them smile. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Great flat, check-in was a bit complicated”

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(41) - Posted 5 years ago

Thank you very much for your recent feedback. We're pleased to hear that we were able to fulfill your expectations with regards to the apartment. However, I'm sorry that your check-in process wasn't that smooth. We do operate a 24-hour meet and greet service, and contact our guests prior to their arrival to ensure a smooth and hassle-free check-in. We look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“A number of unexpected attendances at the flat, unauthorised entry, no window cleaning in around 8 months and poor complaint handling. There was a consistent failure to acknowledge any inappropriate conduct on the part of PB employees and apologies were passive agressive and false.”

Helpful Report

(252) - Posted 5 years ago

Dear Jude, Thank you for taking the time to raise your concerns about your stay with Portland Brown. It is regretful to hear that we missed the opportunity to create a positive experience for you this time. As we have discussed separately, I was disappointed that you felt you needed to write this review in order to have your issues addressed. Once again, thank you for your constructive feedback and I do hope we can rectify this for you in the future, should you give us the opportunity. Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“It was a good stay.. Property was new and well maintained. My only suggestion would be to provide the toiletries, dish/cloth washing tablets in your weekly cleaning. This was the first time, I got to know that service apartment does not refill the same every week. Overall experience was good. thanks”

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(32) - Posted 5 years ago

Thank you for your lovely review! We were all delighted to know that you had an enjoyable stay with us. Regarding your suggestion, I am afraid the toiletries and housekeeping packs are only supplied on arrival. We are looking forward to your next stay with us. Kind Regards, Joana Sobral Senior Guest Relations Team

Posted 5 years ago

“I appreciate your prompt response to emails and quick reaction to problems!”

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(69) - Posted 5 years ago

Thank you for the 5-star review! I am delighted that you enjoyed your stay with us and found the staff to be helpful and willing to assist. It is always fabulous to read when our guests have an excellent stay. We all look forward to seeing you soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Good service from Portland but the apartment had many issues.”

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(99) - Posted 5 years ago

Dear Cesar, Thank you for your feedback. We are pleased to hear that we were able to fulfill your expectations with regards to the service. However, we are sorry you faced some minor issues whilst in-house. I hope this experience will not deter you from visiting us again and please do not hesitate to contact me directly if you would like to discuss this further. Warm Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“We really enjoyed our stay with Portland Brown. Their staff is efficient, courteous and they are very customer centric. They are quick in resolving issues even if we call them late in the day or over the weekends. I highly recommend Portland Brown to my friends and family.”

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(63) - Posted 5 years ago

Hi Hemant, Thank you for taking the time to leave us your glowing feedback. We very much appreciate your comments regarding your recent stay with us. Our team works incredibly hard, so positive feedback such as yours is always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“They provided an air bed on request for several nights, complete with linen. They addressed all complaints we had.”

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(59) - Posted 5 years ago

I am very happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Good service, responsive customer service. However the cleaners kept rearranging rooms (move furnitures around and put all the shampoo bottles, shaving gel bottles etc. on the sink from the bathroom shelf), and my shorts were taken from my bed and my flatmate's shirt was also taken (I assume the reason was carelessness - the alternative is worse).”

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(69) - Posted 5 years ago

Thank you for the constructive feedback. I am glad to hear that your overall stay was enjoyable. However, I am equally disappointed that you were not satisfied with the cleaning services. I've reviewed your records and couldn't find any correspondence regarding your and your flatmate’s personal items. I wish you had informed us while in-house, so we could have investigated this with our laundry company and housekeeping team. Thank you once again for the feedback and if you would like to discuss any of these points further please do not hesitate to get in touch. Best wishes, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Portland Brown was very attentive to all of my needs and prompt in responding and resolving any issues and requests.”

Helpful Report

(91) - Posted 5 years ago

Dear Guest, Thank you for the 5-star review! We love to hear about our guests' experiences and I'm so pleased you had a great stay with us. I hope that we will have the pleasure of your company next time you are in town. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Portland was always listening and provides best class service”

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(84) - Posted 5 years ago

Hi Balaji, Thank you for the lovely feedback. I am really happy to hear that you have enjoyed your stay. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Excellent Service with everything. The room service is brilliant.”

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(34) - Posted 5 years ago

Hi Ahmad, Thank you for your 5-star review! We are very happy to hear that you had a great stay with us. On behalf of myself and my team, we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Clean and bright apartments, nice services. Good location”

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(66) - Posted 5 years ago

Dear Guest, Thank you very much for your recent feedback. I was delighted to read that you enjoyed the apartment, services and location. We truly appreciate hearing from satisfied guests like you, and we all look forward to your return. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Really nice apartment, all furnished, good service”

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(34) - Posted 5 years ago

Hi Isabelle, Thank you for taking the time to leave us your glowing feedback. We very much appreciate your comments regarding your recent stay with us. Our staff works very hard so positive feedback such as yours is always a pleasure to read. We all look forward to welcoming you back in the future. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

“Portland Brown in general is very quick in responding to enquries, and fixing the issues with the serviced apartment. They are also proactive in managing the stay of the customers. However, the management of Discovery Dock itself isn't that great. The bin area is full of flies, and isn't hygienic at all. The swimming pool was not working for 2.5 weeks during our 6 weeks stay in the summer time. The apartment itself was cleaned and well maintained. However it was right next to the construction site, and the double glazed glass windows didn't really help with the sound proofing. Can hear the construction and the DLR running. Did ask whether the noise would be an issue prior to booking, and was assured that wasn't too be the case. So a bit disappointed on that. Checked in was very straight forward and helpful, as a staff of Portland Brown was around showing us here and there in the flat. Checked out was also very convenient.”

Helpful Report

(45) - Posted 5 years ago

Hi Joan, Thank you very much for taking the time to give us your valuable feedback. I'm pleased to hear that we were able to fulfill your expectations with regards to the service. However, I'm equally disappointed that you weren't entirely happy with your stay with us. All of the points that you have raised will be reviewed immediately and I wish you had alerted us whilst in house so that we could have rectified the situation for you. Also, I have added a note to your contact record and we will do our best to allocate you a quieter apartment next time you are in town. Thank you once again for your feedback. On behalf of myself and my team, we look forward to seeing you soon. Kind Regards, Joana Sobral Senior Guest Relations Executive

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews