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Portland Brown Ltd Reviews

4.5 Rating 495 Reviews
92 %
of reviewers recommend Portland Brown Ltd
4.5
Based on 495 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Really nice service. Well maintained apartments Frequently cleaned Good communication with client.
Helpful Report
(42) - Posted 9 years ago
Hi Sachin Thanks for your feedback and great review. We're very glad you enjoyed your stay with us and hope we can welcome you back again soon. Kind regards Ben
Posted 9 years ago
pleasant stay, everything provided, very good service, always availible and quick responding, cleaning service was avarage
Helpful Report
(98) - Posted 9 years ago
Hi Shanna Many thanks for your feedback and positive review. I'm sorry to hear that our cleaning service wasn't exceeding your expectations. I would love to discuss further with you what we could have done better, if you would like to get in touch with me on ben.atkins@portlandbrown.com we can put your suggestions in to place. Kind regards Ben
Posted 9 years ago
excellent service efficient process good appartment good cleaner services
Helpful Report
(32) - Posted 9 years ago
Hi Lara, thank you for your review. I'm happy to hear our service was excellent and you enjoyed the apartment and our housekeeping service. We hope to see you with us again soon. Kind regards, Andrew.
Posted 9 years ago
Property is in a building that is simply too hot. In addition, the external noise late at night and delinquent behavior of local residents isn't consistent with the usual 'Portland Brown experience'. And I have stayed at least 8 months with PB over the last 2 years and never had any real cause to complain. You should sell this particular apartment.
Helpful Report
(32) - Posted 9 years ago
Hi Simon Thank you for your honest review. We're constantly reviewing our portfolio and your feedback helps us make our decisions so it will certainly be taken on board. I've added a note to your contact record and we'll do our best to allocate you your first choice next time you stay with us. If you'd like to discuss further, please don't hesitate to contact me on ben.atkins@portlandbrown.com. Kind regards Ben
Posted 9 years ago
I spent 6 weeks in a Portland Brown property. I was very impressed with the customer service and how responsive the team was to concerns. They consistently worked to satisfy our requests very promptly and I was very grateful for that. I would definitely recommend Portland Brown in the future.
Helpful Report
(40) - Posted 9 years ago
Dear Arthur Many thanks for your great review, I'm really pleased you enjoyed your stay with us and hope we're able to welcome you back again soon. Kind regards Ben
Posted 9 years ago
good experience in a great location
Helpful Report
(46) - Posted 9 years ago
Hi Vincent, thank you for leaving your review. I'm happy to hear you enjoyed your stay with us, and glad you enjoyed the location. We hope to see you with us again soon. Kind regards, Andrew Guest Relations
Posted 9 years ago
i really enjoy my stay in portland brown though there is a little minor problems with the apartment. That's still acceptable. I would suggest the company can respond quickly to clients and also the housekeeping service can be more frequent.
Helpful Report
(40) - Posted 9 years ago
Hi Bonnie, thank you for leaving your review. I'm happy to hear you enjoyed your stay with us, and thank for providing feedback about about our services and housekeeping visits. We hope to see you stay with us again soon. Kind regards, Andrew Guest Relations
Posted 9 years ago
great service, great apartment, great followup and promptness. perfect. thanks
Helpful Report
(39) - Posted 9 years ago
Hi Dorin, Thank you for taking the time to complete the review. I'm very happy to hear how pleased you were with everything during your stay with us. I hope we get the chance to impress you again in the future! Kind regards, Martin, Guest Relations
Posted 9 years ago
Even though my initial stay had some teething issues especially around the lighting and internet, the response and support received from Portland Brown was overwhelmingly positive! The speed of response to calls and emails is good and there is always proper feedback on whatever complains or issues raised. I also like the idea of leaving simple notes and gifts for your guests whenever a festival or season is approaching - I think it gives a nice personal touch especially to foreigners like myself who may not be so aware of the upcoming festivities. A couple of areas of improvement to make the experience even better: - clothes hooks (behind the door?) and shoe racks would be much appreciated - as recycling is now introduced in the City, to separate out the bins for recyclables vs non-recyclables. I will definitely choose to stay with Portland Brown the next time I am in London!
Helpful Report
(207) - Posted 9 years ago
Hi Lena, thank you kindly for your review. I’m happy to hear we were able to respond quickly to the concerns you had during your stay, our apologies you encountered these issues at all. It is also pleasing to hear you enjoyed the guest treats we regularly provide – this is part of the special and personalised service we aim for at Portland. Thank you for providing your feedback with regard to clothes hooks and shoe racks. These are additional items we can certainly consider providing to our guests, please do let us know if you require any special items for future stays with us. With regards to recycling, thank you for raising this point. Our Housekeeping team do recycle where possible; we are also constantly monitoring our processes to ensure we remain environmentally focused. Great news to hear you would stay with us again, looking forward to welcoming you back to Portland again soon. Kind regards, Andrew
Posted 9 years ago
Exemplary service - I was a needy customer, but PB took great care of me, delivering extra hangers and cutlery and curtains to my apartment each within 24 hours of my asking.
Helpful Report
(44) - Posted 9 years ago
Hi Marissa Thank you for the great review, we're so glad you enjoyed your stay. We hope you come back again soon. Kind regards Ben
Posted 9 years ago
Very responsive to needs - when I requested black out curtains and lifesize mirror, they were quickly delivered.
Helpful Report
(71) - Posted 9 years ago
Hi Jenny, Thanks for your kind feedback. I'm glad to hear we were able to respond so quickly to your requests. It would be great to welcome you back again soon. Kind regards, Martin
Posted 9 years ago
Apartment was convenient and well appointed. Cleaning was efficient and well executed. Had several issues with a water leak during my stay, but this was handled promptly.
Helpful Report
(33) - Posted 9 years ago
Hi David Thanks for your feedback and for the positive comment about our cleaning service. Our apologies that you had an issue with a leak during your stay but I'm glad to hear that it was sorted quickly. We hope to welcome you back again soon. Kind regards Ben
Posted 9 years ago
Loved the location The staff was always responsive, and accommodations were first rate.
Helpful Report
(427) - Posted 9 years ago
Hi Naomi Thanks for the lovely review. We're so glad you enjoyed staying with us and hope to welcome you back again soon. Kind regards Ben
Posted 9 years ago
It was a pleasure staying with Portland. Thank you for making our stay so nice !
Helpful Report
(42) - Posted 9 years ago
Hi Alok, thank you for taking the time to review your stay with us. I'm happy to hear you enjoyed your stay! We hope to see you again soon. Kind regards, Andrew, Guest Relations
Posted 9 years ago
The location of the apartment is really a big plus. The service team is quite responsive as well. The weekly clean-up service was also efficient and well done. The only thing I would point out is regarding the start of my stay. Being an expat, I was not really familiar with the way the equipments work in the apartment, so I had to figure out quite a few things by myself. So, a little more thought to the orientation aspect would help. Overall, had a good stay! Thanks!
Helpful Report
(187) - Posted 9 years ago
Hi Mridula, Thanks for taking the time to complete the review. I'm happy to hear you enjoyed your stay. Regarding your suggestion around orientation, we aim to make our guests as comfortable as possible with their new apartment during the show around at the beginning of their stay. I am sorry if there were some difficulties after this, we would have been more than happy to meet you again for another induction. We also place welcome folders in the apartments with instructions for all the appliances. I would love the opportunity to welcome you to a Portland Apartment again! Kind regards, Martin, Guest Relations
Posted 9 years ago
The apartments were incredible. So nice, modern, and well-kept. I loved living in London in my Portland Brown flat!
Helpful Report
(209) - Posted 9 years ago
Hi Sean Thanks for your great feedback, we're so pleased that you enjoyed your time with us. We hope you come and stay with us again in the future. Kind regards Ben
Posted 9 years ago
I have been in the apartment two months and it was a really good experience, the apartment is very well conected to everyplace, the building very quiet and clean.
Helpful Report
(57) - Posted 9 years ago
Hi Ana Thank you for your feedback and great review - we appreciated it. We hope you come and stay with us again soon! Kind regards Justin Guest Relations
Posted 9 years ago
Overall very good service (i.e. regularly cleaning of apartment, provision of extra linen etc.. when needed, response to email queries). In the apartment itself, it would be good and relay convenient if there was some sort of cupboard, storage opportunity like a shoe rack or similar in the "entrance" where on can put items like shoes, handbags and the like. Also some hooks in the entrance where one can put jackets or coats would be convenient.
Helpful Report
(91) - Posted 9 years ago
Hi Claudia Thank you for your feedback and the great review. My apologies that you were missing some of the things you would have liked in your apartment. If you ever stay with us again (and we hope you do!), please just contact us, we'd be more than happy to put these items in your apartment. I've added a note to your contact record so that if we welcome you back again, we'll have this on file. Thanks again Ben Guest Relations
Posted 9 years ago
room is complete with basic and necessary things, spacious place, good customer service, the bathroom sink was leaking water though on my last week (not sure if it was moved)
Helpful Report
(31) - Posted 9 years ago
Hi Marie, Thank you for taking the time to complete the review. I was happy to see that we were able to resolve the problem you had with the bathroom sink. It would be great to have you to stay with us again! Kind regards, Martin, Guest Relations
Posted 9 years ago
Everything was good except that the restaurant below my flat (flat 106) (Café Philies) put the music extremely loud in the morning (started at 6:35AM) and throughout the day until about 10:30PM. Other than that, everything was perfect! Thanks!
Helpful Report
(36) - Posted 9 years ago
Hi Daniel Thanks for taking the time to give a review, we really appreciate it and that you have given us a good score despite the noise issue. We haven't heard this feedback about the restaurant so that's useful to know. I'll ask our Arrivals team to let new Guests' checking in to contact us if they're being noisy again in the future so that we can tackle the issue. If you'd like to get in touch to further discuss, please contact me directly via our office on 0330 0240 102. Thanks again Ben Senior Operations Manager
Posted 9 years ago
Portland Brown Ltd is rated 4.5 based on 495 reviews