Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

“I received very prompt responses to my enquiries and the apartment was clean and very well equipped . I enjoyed my stay very much.”

Helpful Report

(93) - Posted 9 years ago

Hi Damian, Thank you very much for taking the time to review Portland Brown; your positive feedback is greatly appreciated. We are incredibly pleased you enjoyed your stay. Best wishes, Francesca

Posted 9 years ago

“Generally good service, provided an umbrella upon request and also mail service after my check out. Two small points, upon my check in at 7am in the morning staff was not there at the apartment yet and since I do not have a phone I was waiting outside uncertain whether the staff would come. Also during my last week of stay, the house cleaning did not come and no explanation was given despite me raising this via email.”

Helpful Report

(49) - Posted 9 years ago

Hi Douglas, Thank you very much for taking the time to review Portland Brown; we are pleased that on the whole you enjoyed your stay with us. I have investigated your arrival with us and can see that we had confirmed a check-in time of 7.30am with yourself; I hope you were not made to wait any later than this but if this was the case please do let me know. We have over 65 locations across London and as a result rely on remote members of staff to welcome our guests. I apologise if us not being onsite at the earlier time caused you any concern. In regards to the cleaning in your final week, I have spoken to our Housekeeping Team and this appears to be an error on their part but there is no excuse for us not to reply to your email and I can only apologise. I hope these 2 issues have not affected your opinion of Portland Brown too much and hopefully we will welcome you back in the future. Best wishes, Francesca

Posted 9 years ago

“Apartment was excellent, although the first one I was out wasn't suitable and was moved. Service and facilities were excellent.”

Helpful Report

(188) - Posted 9 years ago

Hi Nicola Thanks for providing your feedback and for your positive review. I had a look at your stay and I'm sorry you experienced some issues with your first apartment but am very glad we were able to find something more suitable for you. I hope we're able to welcome you back again soon. Lauren

Posted 9 years ago

“The staff was accommodating when I needed to switch my start date and found me another apartment in a different location. They were responsive to my messages and calls. The weekly housekeeping was always to our satisfaction. The welcome pack was a nice touch at the start of our stay.”

Helpful Report

(31) - Posted 9 years ago

Hi Karina Thanks for your positive review and comments. It's always nice to see feedback from someone who enjoyed staying with us! I hope we can welcome you back again soon. Kind regards Ben

Posted 9 years ago

“The team at Portland Brown were fantastic, always friendly, helpful and nothing was too much trouble. The appartments are well priced, in good locations, and any issues are dealt with straight away. Very happy to recommend, and would certainly use a Portland Brown apartment again.”

Helpful Report

(42) - Posted 9 years ago

Hi Daniel Thanks for the great review. We're so glad you enjoyed staying with us and hope we get to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“Really nice service. Well maintained apartments Frequently cleaned Good communication with client.”

Helpful Report

(42) - Posted 9 years ago

Hi Sachin Thanks for your feedback and great review. We're very glad you enjoyed your stay with us and hope we can welcome you back again soon. Kind regards Ben

Posted 9 years ago

“pleasant stay, everything provided, very good service, always availible and quick responding, cleaning service was avarage”

Helpful Report

(98) - Posted 9 years ago

Hi Shanna Many thanks for your feedback and positive review. I'm sorry to hear that our cleaning service wasn't exceeding your expectations. I would love to discuss further with you what we could have done better, if you would like to get in touch with me on ben.atkins@portlandbrown.com we can put your suggestions in to place. Kind regards Ben

Posted 9 years ago

“excellent service efficient process good appartment good cleaner services”

Helpful Report

(32) - Posted 9 years ago

Hi Lara, thank you for your review. I'm happy to hear our service was excellent and you enjoyed the apartment and our housekeeping service. We hope to see you with us again soon. Kind regards, Andrew.

Posted 9 years ago

“Property is in a building that is simply too hot. In addition, the external noise late at night and delinquent behavior of local residents isn't consistent with the usual 'Portland Brown experience'. And I have stayed at least 8 months with PB over the last 2 years and never had any real cause to complain. You should sell this particular apartment.”

Helpful Report

(32) - Posted 9 years ago

Hi Simon Thank you for your honest review. We're constantly reviewing our portfolio and your feedback helps us make our decisions so it will certainly be taken on board. I've added a note to your contact record and we'll do our best to allocate you your first choice next time you stay with us. If you'd like to discuss further, please don't hesitate to contact me on ben.atkins@portlandbrown.com. Kind regards Ben

Posted 9 years ago

“I spent 6 weeks in a Portland Brown property. I was very impressed with the customer service and how responsive the team was to concerns. They consistently worked to satisfy our requests very promptly and I was very grateful for that. I would definitely recommend Portland Brown in the future.”

Helpful Report

(40) - Posted 9 years ago

Dear Arthur Many thanks for your great review, I'm really pleased you enjoyed your stay with us and hope we're able to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“good experience in a great location”

Helpful Report

(46) - Posted 9 years ago

Hi Vincent, thank you for leaving your review. I'm happy to hear you enjoyed your stay with us, and glad you enjoyed the location. We hope to see you with us again soon. Kind regards, Andrew Guest Relations

Posted 9 years ago

“i really enjoy my stay in portland brown though there is a little minor problems with the apartment. That's still acceptable. I would suggest the company can respond quickly to clients and also the housekeeping service can be more frequent.”

Helpful Report

(40) - Posted 9 years ago

Hi Bonnie, thank you for leaving your review. I'm happy to hear you enjoyed your stay with us, and thank for providing feedback about about our services and housekeeping visits. We hope to see you stay with us again soon. Kind regards, Andrew Guest Relations

Posted 9 years ago

“great service, great apartment, great followup and promptness. perfect. thanks”

Helpful Report

(39) - Posted 9 years ago

Hi Dorin, Thank you for taking the time to complete the review. I'm very happy to hear how pleased you were with everything during your stay with us. I hope we get the chance to impress you again in the future! Kind regards, Martin, Guest Relations

Posted 9 years ago

“Even though my initial stay had some teething issues especially around the lighting and internet, the response and support received from Portland Brown was overwhelmingly positive! The speed of response to calls and emails is good and there is always proper feedback on whatever complains or issues raised. I also like the idea of leaving simple notes and gifts for your guests whenever a festival or season is approaching - I think it gives a nice personal touch especially to foreigners like myself who may not be so aware of the upcoming festivities. A couple of areas of improvement to make the experience even better: - clothes hooks (behind the door?) and shoe racks would be much appreciated - as recycling is now introduced in the City, to separate out the bins for recyclables vs non-recyclables. I will definitely choose to stay with Portland Brown the next time I am in London!”

Helpful Report

(207) - Posted 9 years ago

Hi Lena, thank you kindly for your review. I’m happy to hear we were able to respond quickly to the concerns you had during your stay, our apologies you encountered these issues at all. It is also pleasing to hear you enjoyed the guest treats we regularly provide – this is part of the special and personalised service we aim for at Portland. Thank you for providing your feedback with regard to clothes hooks and shoe racks. These are additional items we can certainly consider providing to our guests, please do let us know if you require any special items for future stays with us. With regards to recycling, thank you for raising this point. Our Housekeeping team do recycle where possible; we are also constantly monitoring our processes to ensure we remain environmentally focused. Great news to hear you would stay with us again, looking forward to welcoming you back to Portland again soon. Kind regards, Andrew

Posted 9 years ago

“Exemplary service - I was a needy customer, but PB took great care of me, delivering extra hangers and cutlery and curtains to my apartment each within 24 hours of my asking.”

Helpful Report

(44) - Posted 9 years ago

Hi Marissa Thank you for the great review, we're so glad you enjoyed your stay. We hope you come back again soon. Kind regards Ben

Posted 9 years ago

“Very responsive to needs - when I requested black out curtains and lifesize mirror, they were quickly delivered.”

Helpful Report

(71) - Posted 9 years ago

Hi Jenny, Thanks for your kind feedback. I'm glad to hear we were able to respond so quickly to your requests. It would be great to welcome you back again soon. Kind regards, Martin

Posted 9 years ago

“Apartment was convenient and well appointed. Cleaning was efficient and well executed. Had several issues with a water leak during my stay, but this was handled promptly.”

Helpful Report

(33) - Posted 9 years ago

Hi David Thanks for your feedback and for the positive comment about our cleaning service. Our apologies that you had an issue with a leak during your stay but I'm glad to hear that it was sorted quickly. We hope to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“Loved the location The staff was always responsive, and accommodations were first rate.”

Helpful Report

(427) - Posted 9 years ago

Hi Naomi Thanks for the lovely review. We're so glad you enjoyed staying with us and hope to welcome you back again soon. Kind regards Ben

Posted 9 years ago

“It was a pleasure staying with Portland. Thank you for making our stay so nice !”

Helpful Report

(42) - Posted 9 years ago

Hi Alok, thank you for taking the time to review your stay with us. I'm happy to hear you enjoyed your stay! We hope to see you again soon. Kind regards, Andrew, Guest Relations

Posted 9 years ago

“The location of the apartment is really a big plus. The service team is quite responsive as well. The weekly clean-up service was also efficient and well done. The only thing I would point out is regarding the start of my stay. Being an expat, I was not really familiar with the way the equipments work in the apartment, so I had to figure out quite a few things by myself. So, a little more thought to the orientation aspect would help. Overall, had a good stay! Thanks!”

Helpful Report

(187) - Posted 9 years ago

Hi Mridula, Thanks for taking the time to complete the review. I'm happy to hear you enjoyed your stay. Regarding your suggestion around orientation, we aim to make our guests as comfortable as possible with their new apartment during the show around at the beginning of their stay. I am sorry if there were some difficulties after this, we would have been more than happy to meet you again for another induction. We also place welcome folders in the apartments with instructions for all the appliances. I would love the opportunity to welcome you to a Portland Apartment again! Kind regards, Martin, Guest Relations

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews