Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 480 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“My stay with Portland Brown was very good. They reacted very quickly to all questions and resolved any issues immediately.”

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Posted 1 year ago

Hi Tobias, We're so glad to hear you had a great stay and that the team were able to assist you quickly and efficiently. We hope to see you again soon! Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“It sounds like glass breaking every night. Because the hotel is in the neighbourhood. The amount of hot water in the shower is very limited. Insects came out. You shouldn't rent a place like that to someone because it makes people anxious every day.”

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Posted 1 year ago

Hi Hanami, I’m so sorry to hear about your experience. Can I ask, did you contact our Guest Relations Team about the problems? We always do everything we can to keep guests happy if we are aware of any issues. Please contact me at joana.sobral@portlandbrown.com to discuss this further. Kind regards, Joana Head of Guest Relations

Posted 1 year ago

“My check in was bad; checkout was a disaster! I was supposed to check-in on Sunday, they called me during the day on Friday couldn't reach me and emailed me to call a number on Sunday 1-2 hours before arrival. I replied back on Sunday and told that I will be there at 14:00. On Sunday just to be sure I called the number; they told me check-in starts after 15; I said OK. 5 min later somebody else called me and told me that she will meet me at 14! I told her the conversation I had 5 min before, she said she didn't know about that, and she can meet me at 14:00. For check out: I was supposed to check out on Saturday, my company sent an email on Friday after 18:00 and asked for an extension. Because reservation team didn't work between Friday 18:00-and Monday 09:00 I was asked to vacate the apartment on Sunday morning 7:00 latest. My company called and asked for another apartment that is available but since reservation team starts working on Monday morning, on Saturday I was told to wait till Monday morning and find a hotel for the duration?!?!?!?! I really cannot understand how you are in service industry and main service is not working on the weekend and none of the staff can be reached out to check for an available apartment. I had nowhere to go, I had to pack everything and find a place in few hours! I can say that because of your poor customer service I am not planning to stay in any of your apartments in the near future.”

Helpful Report

Posted 1 year ago

Hi Aysegul, Firstly, I would like to sincerely apologise for the service you received during your check-in and check-out experience. This is not how we normally operate and I would really appreciate it if I could talk to you about this in more detail. I will try to contact you to today and my personal email is joana.sobral@portlandbrown.com if you would like to get in touch. Again, I apologise and hope we get to provide you with a better experience in the future. Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“The overall experience was very good”

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Posted 1 year ago

“For the second time enjoyed a Short Time Assignment in London. The apartment (Wideghate Street 19-3) was sufficient for its purpose but the apartment occupied in 2017 (Lambs Passage) was better (and more expensive I think). Location is superior near Liverpool Street Station. Kitchen was disappointing, only 2 cooking hobs, warming up took very long. Smoke detector is located above the equipment and was triggered several times during normal cooking actions. Housekeeping service was excellent. It was very disappointing that on my last day as a result of a defect in the lock I could not leave my apartment and called the 24 hours emeregencvy line 4 times without result.”

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Posted 1 year ago

Hi Cornelis, Thank you for your review, we take all guest feedback very seriously and will be looking into the apartment issues you have outlined. I’m so sorry you couldn’t get through to us on the phone, it seems we had an issue with our call diversions which has now been rectified. I understand the team picked up your email & sent a member of the team to assist with the lock. We’re glad you liked the location and that housekeeping services were excellent. We hope you get the chance to stay with us again so we can provide a more positive experience and make up for the issues you experienced. Best wishes, Joana Head of Guest Relations

Posted 1 year ago

“Efficient and good service… cleaners are excellent and so is the customer service whenever there’s was a problem”

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Posted 1 year ago

“Everything was great. The comfort of the apartment, the location, check-in easiness and the customer service during the stay were all great. Highly recommended.”

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Posted 1 year ago

“Portland Brown team was great in addressing any concerns / requests and the apartment was lovely. Overall good experience.”

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Posted 1 year ago

“I really appreciate your quick assistance and help over my short stay of 3 months. My problems were well handled and I had a great time, thank you!”

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Posted 2 years ago

“Clean and spacious apartments with all amenities you'd expect. The location was brilliant too. The customer relations team was very prompt and did help during my multiple queries throughout my stay. Highly recomended!”

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Posted 2 years ago

Hi Sreedevi, Thank you so much for your feedback! I am glad to hear that you enjoyed your time at Discovery Dock. The team will be happy to hear that they have managed to make your time with us more enjoyable. We all hope to welcome you back soon! Kind Regards, Joana Sobral Head of Guest Relations

Posted 2 years ago

“Great location. Clean and modern.”

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Posted 2 years ago

Hi Kim, thank you for leaving us a great review :) We hope you can stay with us again and if there's anything we can do to make a future stay more comfortable please let us know! Best wishes, Joana Head of Guest Relations

Posted 2 years ago

“Very well maintained, excellent service, all amenities in great condition, mesmerizing view, spacious. Apartment 179 was my first house in London and i must say it was memorable stay.”

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Posted 2 years ago

Thank you for leaving us such a great review! We pride ourselves on delivering excellent customer service, so this is such a nice message to read. I'm glad your stay with us was a memorable one and I hope you get to stay again! Best wishes Joana Head of Guest Relations

Posted 2 years ago

“I enjoyed my stay here .”

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Posted 2 years ago

Thank you for the review, Monqiue, if there's anything we can do to improve please let us know. We hope to see you again! Joana Head of Guest Relations

Posted 2 years ago

“I think you have been an excellent service provider.”

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Posted 2 years ago

Thank you for the 5* review, Martin! We hope to see you again! Joana Head of Guest Relations

Posted 2 years ago

“Nice temporary home for my arrival in London. Very friendly and helpful staff. Would recommend!”

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Posted 3 years ago

Hi Jordan, Thanks so much for the 5* review. We're glad we could provide you with a great home for when you arrived in London and it's great to hear the team were helpful during your stay! Thanks again for the recommendation. Best wishes, Joanna

Posted 3 years ago

“I highly recommend Portland Brown! The staff is very friendly and helped make my stay comfortable.”

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Posted 3 years ago

Hi Jimin, We're so glad you enjoyed your stay with us and we hope to see you again! Best wishes, Joanna

Posted 3 years ago

“The place was very nice and clean. They are very helpful and answer your enquiries as soon as possible.”

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Posted 3 years ago

Hi Suna, Thank you for your 5* review! We pride ourselves on our customer service, so I'm thrilled you had a great experience with the team. Kind regards, Joanna

Posted 3 years ago

“Fantastic place, responsive and thoughtful service from Portland and Brown. Would put in a new carpet in the lounge after long stays.”

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Posted 3 years ago

Hi Adam, Thanks for your fantastic review! We will take on your feedback regarding the carpet. Kind regards, Joanna

Posted 3 years ago

“Everything was amazing! I really enjoyed my stay and even let a tear down my cheek when I had to leave :) Thank you very much for arranging it!”

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Posted 3 years ago

Hi Valentin, Thank you for the glowing feedback! We are thrilled you had such a great time and we are very much looking forward to your return. See you soon! Warm regards, Joana Sobral Head of Guest Relations

Posted 3 years ago

“Hi, We were pleased to stay in Portland Brown. Staff is very supportive and helpful. In general we enjoyed the stay. Though we encountered couple of issues: - shower was not working when we arrived. So after a hard and a long journey, we could not take a shower. - we had a leak in the sink in the kitchen which lead to calling the help and dealing with it - we receuved dirty sheets for the bed once If you could look into it for the future, that would be lovely. The total impression is really nice. Good location, great people working there. Thank you. Regards, Olesya Reznik”

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Posted 3 years ago

Hi Olesya, Thank you for your feedback. I'm glad to hear the team were supportive and helpful during your stay. Sorry we weren't aware of an issue with your linen, we would have been happy to replace this. I understand your tap & shower were fixed within 24 hours, and I apologise for the inconvenience at the outset. Thanks again for taking the time to send us feedback, it's always appreciated and I hope you can stay with us again in the future and have a seamless stay! :) Best Wishes, Joanna

Posted 3 years ago

Portland Brown Ltd is rated 4.5 based on 480 reviews