Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

“I moved from the US to the UK for work and the team at Portland Brown could not have been more helpful. The process was easy and at every turn they were here to assist. I really appreciated that they continued to check in throughout my stay and were extremely helpful when I needed to extend my stay so I could actually move to London. There are a lot of stressful things about moving to a new country and my initial search for a place to stay started that way, but Portland Brown took all that stress away. I would recommend them to anyone looking for short term housing.”

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Posted 8 years ago

Dear Brooke, Many thanks for taking the time to post your feedback following your recent stay with us. I am thrilled to hear that you enjoyed the great service we strive to deliver at Portland Brown. On behalf of myself and my team we look forward to welcoming you back in the very near future. Kind regards, Joana Sobral Senior Guest Relations Executive

Posted 8 years ago

“The services appartment provided is in good quality. Some housekeeper services is really outstanding. The hotline and customer services is willing to help and show the heart on their work, which I would get the update quickly even the thing is NOT yet fix. In fact, I would still stay in London 4 more months, hope the services of Portland Brown Ltd can keep in this standard”

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(156) - Posted 8 years ago

Hi Ryan, Thank you so much for your feedback and your kind words; I will ensure they are shared with the Team here. We are happy to have you as a guest for a further 4 months and will strive to continue to provide a high level of service. Best wishes, Francesca Shepherd

Posted 8 years ago

“Ready to help, easy to contact, happy with cleaning every week, and arrival and departure arrangements”

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(91) - Posted 8 years ago

Hi Marijn, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Portland Brown was very responsive to all my requests and made me feel like home.”

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(89) - Posted 8 years ago

Dear Ana, Thank you for your kind words. I'm glad you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“My 3 month stay at New Providence Wharf was extremely pleasant. The apartment was great with all required amenities. I particularly found your customer service exceptional- very energetic, happy, helpful and prompt everytime I called. My only suggestion would be to have some forums for engaging with other guests as it helps to build a social network when staying in a new place.Thank you for a great stay.Cheers”

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(86) - Posted 8 years ago

Hi Vinit, Thank you for 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. Thank you as well for the suggestion, I have passed this onto our marketing team. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“We stayed with Portland Brown for nearly 9 months and the service provided by them has been wonderful despite the few hiccups we have. Kudos to the staff from the management, arrival coordinators, housekeeping, guest relations and maintenance for making the stay a pleasant one for us. I hope Portland Brown can continue to uphold their high service standards.”

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(71) - Posted 8 years ago

Hi Desmond, Thanks for your 5 star review! We are so glad you enjoyed your time with us. Our Guests comfort is our top priority and I am delighted to hear that you were happy with the service provided. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Hi Portland Brown, I really enjoyed my stay in Discovery Dock East for 3 months. Hope I can comeback soon and stay again in one of your apartments.”

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(84) - Posted 8 years ago

Hi Eric, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Helped with visitors who came to stay with extra bedding etc. Cleaning service excellent. Treats left for holiday events much appreciated for a long term stay”

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(198) - Posted 8 years ago

Hi Victoria, Thank you for your kind review. We are happy to see that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Of course the exceptional service sets the baseline. However the little things make the difference; small notes (from cleaners and with Christmas), small gifts every once in a while. I liked the stay very much. Thank you.”

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(153) - Posted 8 years ago

Dear Tom, Happy New Year! Thanks for the great review. We are so glad you enjoyed staying with us and hope we get to welcome you back again soon. Warm regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Portland Brown is fantastic. They have nice apartments all over London at reasonable prices. They do everything they can to make you feel at home. I mentioned I like down pillows. The next day the bed had two down pillows on it. Bottom line - if you are in London for more than a couple of weeks it is a no brainer - stay with Portland Brown.”

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(54) - Posted 8 years ago

Hi Daniel, Thank you for posting such a lovely review. I am delighted that you enjoyed your stay with us and found the staff to be helpful and willing to assist. It is always fabulous to read when our guests have an excellent stay and thank you for recommending us. We all look forward to seeing you soon. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very prompt responses to any emails whether it was a question on the flat, maintenance issue, etc.”

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(85) - Posted 8 years ago

Dear Rachel, Thank you for your kind words. I'm glad you enjoyed your stay with us. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Good Accommodation & Service”

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(44) - Posted 8 years ago

Hi Govind, Thank you for your review. We are so happy your stay was enjoyable and we all hope that we will see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very professional service all around. Flat was cleaned 1x a week and fully fitted to high standard. If I had to highlight 1 issue, it was that in the first 2 weeks of our month's stay, we had 4 viewings / visits by landlord and i imagine potential buyers. This is something I wouldnt have expected in a serviced apt.”

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(31) - Posted 8 years ago

Hi Umberto, Thank you for 5 star review! The team and I were so happy you enjoyed your time with us. Please accept my apologies for the inconvenience you experienced at the beginning of your stay in regards to you receiving a high number of Apt. access requests. I do understand the frustration you must have felt and I can only apologise for the fact that you were being disturbed so regularly. We always endeavour to minimise access at our apartments, however unfortunately sometimes these requests are a necessity. In your case, unfortunately the Landlord we are working with is looking at selling this property (sometime in future) hence the increase in requests for viewings. Our guests' wellbeing and comfort are our top priorities, however, as I’m sure you can understand we do need to work with our Landlords as well, as they too are of course our clients. It is key to us that wherever possible we can keep all parties happy; whether our guest, landlord or client. If you would like to discuss this any further please do not hesitate to contact me. You can reach me on 0330 024 0101 or via email joana.sobral@portlandbrown.com We all look forward to seeing you again soon. Warm Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The flat was very comfortable and well equipped. The Portland Brown team were responsive and helpful to ensure that I had a great stay. Outstanding service from across the team. I'd highly recommend their services!”

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(31) - Posted 8 years ago

Hi Brian, Thank you for your wonderful review! We are thrilled you enjoyed your time with us and you found our service to be excellent! We hope to see you again sometime in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“We had a wonderful stay at Portland Brown and all our needs were taken care of by a very receptive and helpful staff”

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(57) - Posted 8 years ago

Hi Saukhin, Thanks for your review. I am so pleased to read that you had a great stay with us and found our service to be excellent. Thanks again. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Portland Brown made sure to send someone to meet me at the apartment on my arrival day. Additionally, I was well taken care of during my six weeks by the housekeeping staff. They helped me keep my home away from home in ship-shape! I think the best thing was one Friday after a difficult day at work, I came home to my clean apartment, which had the heaters on! On a day where nothing seemed to be going right, coming home to that kind gesture on a cold evening was the best thing that happened all day. Thank you!”

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(42) - Posted 8 years ago

Hi Kristen, Thanks for your great feedback, we are so glad you enjoyed your time with us. Our Guests comfort is our top priority and I am delighted to hear that you were happy with the service provided. We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“easily approachable; prompt in handling and resolving queries;”

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(82) - Posted 8 years ago

Hi Manish, Thanks for your review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Excellent service and accomodation. Very helpful support service and friendly team”

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(120) - Posted 8 years ago

Hi Tony, Thank you for such a positive review. I am extremely happy to hear that you enjoyed your stay with us. Your kind words regarding our service and product were well received and I will be sure to pass this onto the team. We all look forward to welcoming you back in the very near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Excellent service, hospitable, and approachable.”

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(321) - Posted 8 years ago

Hi Srikanth, Thank you very much for taking the time to review Portland Brown. We are incredibly pleased you enjoyed your stay with us. Regards, Joana

Posted 8 years ago

“Always responded to my queries quickly, provided a clean apartment”

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(189) - Posted 8 years ago

Hi James, Thanks for the great review. We are so glad you enjoyed staying with us and hope we get to welcome you back again soon. Warm regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Portland Brown Ltd Reviews