Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 484 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 484 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“It immediately cater to my questions and request which was good.”

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(54) - Posted 6 years ago

“Helpful Staff, quick turnaround !!!!”

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(163) - Posted 6 years ago

“Well-maintained apartments, clean facilities and responsive support team.”

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(91) - Posted 6 years ago

“You guys are excellent in providing all the services.”

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Posted 6 years ago

“Large appartement. Kitchen was really convenient and well equipped. May an effort to regulate temperature in the shower”

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Posted 6 years ago

“Everything was comfotable, they help with everything that I ask for in a really kind way. Really nice stay”

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(40) - Posted 6 years ago

“It was a really good service.”

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(198) - Posted 6 years ago

“Good cleaning service. Very tentative guest services that arranges whatever you need help with swiftly. Very friendly attitude. Very pleased. Good work!”

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(39) - Posted 6 years ago

“Very nice temporary flat. Excellent and timely service, including special touches like a welcome grocery box and on-request air mattress.”

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(46) - Posted 6 years ago

“Provided removal support as I had to move out of the apartment after just 1 month moved in.”

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(126) - Posted 6 years ago

“overall, very good. very quick response by email. the only reason I did not put full rating was the laundry. I had difficily using laundry becasue it was not maintained well. I had issue usint it and error occuered for drain. at that time, i have to fix by myself and found out the cleaning of the drain area(right down side of the small pocket) was not cleaned and i have to clean it up by myself. other than that, i had very good stay at portland brown.”

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(34) - Posted 6 years ago

“They were very quick at responding and resolving any issues I had.”

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(41) - Posted 6 years ago

“I stayed with Portland Brown for 9 months. The service was amazing and the staff were always happy to help. The apartment was also lovely!”

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(157) - Posted 6 years ago

“Very friendly and helpful staff, great service. One weak point: wifi availability was very poor: during my 2-month stay I suffered from unavailable wifi on at least 8 days. I would strongly suggest Portland Brown make a better effort to provide uninterrupted wifi access to customers.”

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(61) - Posted 6 years ago

Hi John, Thank you so much for taking the time to provide feedback and for being so positive about the service the Team provides! I can only apologise for the intermittent internet connection you experienced. We have been trying to secure a new provider for this particular apartment and have been let down on numerous occasions but we continue to try to resolve the issue. However, in the interim you should most definitely have been provided with a temporary solution, such as a portable router which is 'topped up' by us whenever you need it to be. I am sorry if this was not the case or if the solution was not quite satisfactory! We understand just how crucial a good internet connection is to our guests and are continually looking to improve its reliability. Thank you again for your comments and we hope to welcome you back again in the future. Kind regards, Francesca Senior Brand Executive

Posted 6 years ago

“Another fantastic stay with Portland Brown @ Langley Court. The service and attention were impeccable during our 2 months stay. They never disappoint us so looking forward to my next stay with them.”

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(61) - Posted 6 years ago

“High calibre of service and prompt assistance. The cleaning service was excellent.”

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(76) - Posted 6 years ago

“Very attentive to my needs with quick action and good solutions”

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(90) - Posted 6 years ago

“The team was responsive in terms of feedback and fulfilled almost every request. Very Satified with the stay.”

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(175) - Posted 6 years ago

“The apartments are amazing and very well kept. The apartments are kept clean, prompt responses to queries and service requests. Just a heads-up the multiple email from different parts of the business may become overwhelming. Please try keep them at a minimum and perhaps have one point of contact.”

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(64) - Posted 6 years ago

Hi Thato, Thank you so much for your feedback; I'm so happy to hear that on the whole you were very really pleased with your Portland Brown experience. I've looked into how many times you were contacted during your stay and I can see it was it was more than we would expect. We are looking at ways in which we can improve our communications in the future. We always like to keep our guest informed, especially when we need to enter their apartments but I can see how it could become confusing. Thank you very much for bringing this to our attention and we are glad you enjoyed your stay with us In London. Best wishes, Francesca Senior Brand Executive

Posted 6 years ago

“- Quality of furniture in apartment was very poor. - Concierge of building rejected mail from couriers on 4 separate occasions - they advised there was no record of our stay. - Missing essential items such as cooking utensils, iron and kettle took 3 calls to follow-up and arrived 4 days after check-in. We had no issue that items were missing, rather effort and time taken to request and receive. - Mistake made on check-out date. Received an email, no phone call stating we would be liable for costs to change locks as keys were not left in apartment. There was no response to my email advising you that the check out date you had was incorrect. We were not scheduled to check out until next day with a late check out organised.”

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(43) - Posted 6 years ago

Hello, Thank you for taking the time to leave feedback about your stay. I have reviewed your reservation and completely agree that the service you received was not up to our usual high standards. The items were noted as faulty prior to your apartment and removed, but our Dispatch team incorrectly pushed out the delivery of the replacements; causing confusion and delay. In respect of your check out there was further confusion with this due to incorrect information received from your booking team. I can only apologise as I agree your experience was unacceptable. I would be grateful if you could contact me directly so that we can discuss any appropriate compensation. Best wishes, Francesca Senior Brand Executive francesca.shepherd@portlandbrown.com

Posted 6 years ago

Portland Brown Ltd is rated 4.5 based on 484 reviews