Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 486 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 486 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“Issues took forever to resolve, and sometimes were not resolved at all. For example, some of the heating could not be turned off, which resulted in a discustingly hot apartment. The heat was only resolved when the brought an air conditioning unit some 2 weeks later. For a week, the wifi was not functioning properly. Every time I emailed them about the issue, they seemed like they didn’t believe me. Then, after a week, they said an error message that popped up on my Mac said that since I had an American laptop, the wifi was not functioning. These were both lies. My laptop was Purchased in the UK, and there was no error message. The apartment was beautiful and in a wonderful location, however there were lots of small damages when I checked in”

Helpful Report

(43) - Posted 6 years ago

Hi John, I have reviewed your reservation with Portland Brown and completely agree that the service you received was far from the high standard we strive for. I would very much like to discuss appropriate compensation with you, are you able to email me directly at francesca.shepherd@portlandbrown.com or give me a call on 0330 024 0101 at a time which is convenient for you? I look forward to hearing from you. Kind regards, Francesca Senior Brand Executive

Posted 6 years ago

“quick response”

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(31) - Posted 6 years ago

“It immediately cater to my questions and request which was good.”

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(54) - Posted 6 years ago

“Helpful Staff, quick turnaround !!!!”

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(163) - Posted 6 years ago

“Well-maintained apartments, clean facilities and responsive support team.”

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(91) - Posted 6 years ago

“You guys are excellent in providing all the services.”

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Posted 6 years ago

“Large appartement. Kitchen was really convenient and well equipped. May an effort to regulate temperature in the shower”

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Posted 6 years ago

“Everything was comfotable, they help with everything that I ask for in a really kind way. Really nice stay”

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(40) - Posted 6 years ago

“It was a really good service.”

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(198) - Posted 6 years ago

“Good cleaning service. Very tentative guest services that arranges whatever you need help with swiftly. Very friendly attitude. Very pleased. Good work!”

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(39) - Posted 6 years ago

“Very nice temporary flat. Excellent and timely service, including special touches like a welcome grocery box and on-request air mattress.”

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(46) - Posted 6 years ago

“Provided removal support as I had to move out of the apartment after just 1 month moved in.”

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(126) - Posted 6 years ago

“overall, very good. very quick response by email. the only reason I did not put full rating was the laundry. I had difficily using laundry becasue it was not maintained well. I had issue usint it and error occuered for drain. at that time, i have to fix by myself and found out the cleaning of the drain area(right down side of the small pocket) was not cleaned and i have to clean it up by myself. other than that, i had very good stay at portland brown.”

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(34) - Posted 6 years ago

“They were very quick at responding and resolving any issues I had.”

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(41) - Posted 6 years ago

“I stayed with Portland Brown for 9 months. The service was amazing and the staff were always happy to help. The apartment was also lovely!”

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(157) - Posted 6 years ago

“Very friendly and helpful staff, great service. One weak point: wifi availability was very poor: during my 2-month stay I suffered from unavailable wifi on at least 8 days. I would strongly suggest Portland Brown make a better effort to provide uninterrupted wifi access to customers.”

Helpful Report

(61) - Posted 6 years ago

Hi John, Thank you so much for taking the time to provide feedback and for being so positive about the service the Team provides! I can only apologise for the intermittent internet connection you experienced. We have been trying to secure a new provider for this particular apartment and have been let down on numerous occasions but we continue to try to resolve the issue. However, in the interim you should most definitely have been provided with a temporary solution, such as a portable router which is 'topped up' by us whenever you need it to be. I am sorry if this was not the case or if the solution was not quite satisfactory! We understand just how crucial a good internet connection is to our guests and are continually looking to improve its reliability. Thank you again for your comments and we hope to welcome you back again in the future. Kind regards, Francesca Senior Brand Executive

Posted 6 years ago

“Another fantastic stay with Portland Brown @ Langley Court. The service and attention were impeccable during our 2 months stay. They never disappoint us so looking forward to my next stay with them.”

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(61) - Posted 6 years ago

“High calibre of service and prompt assistance. The cleaning service was excellent.”

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(76) - Posted 6 years ago

“Very attentive to my needs with quick action and good solutions”

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(90) - Posted 6 years ago

“The team was responsive in terms of feedback and fulfilled almost every request. Very Satified with the stay.”

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(175) - Posted 6 years ago

Portland Brown Ltd is rated 4.5 based on 486 reviews