Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.53

4.5 Rating 490 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 490 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are efficient and they have been very helpful as well..”

Helpful Report

(83) - Posted 8 years ago

Dear Vishal, Thank you for the great review! We are pleased you enjoyed your stay with us and we hope to welcome you back to Portland Brown in the not too distant future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Lost my bag on the London Underground someone found it and contacted Portland Brown (as it had my keys in it). On the same day, Portland Brown arranged for a courier to pick up the bag from the person who had reported it and delivered it to my apartment - no charge to me! This is far above and beyond the level of service I would expect and really, really impressed me. Well done! Will definitely recommend Portland Brown to my friends and family.”

Helpful Report

(35) - Posted 8 years ago

Dear Owais, Thank you very much for your lovely review. Our team members work very hard so positive feedback such as yours is always a pleasure to read. I hope that we get to welcome you back again soon. Warm Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Mostly very good customer service. Quick response to emails and resolution of issues. Ability to contact Portland Brown 24/7.”

Helpful Report

(182) - Posted 8 years ago

Hi Rebekah, thank you for your feedback. We are really pleased that you enjoyed your stay with us and look forward to welcoming you again in the near future. Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Portland Brown's service and flexibility is incredible. I am very happy to have stayed with in their apartments for 5 months. Although both flats I stayed in experienced issues, Portland Brown's staff were very willing to help and rectify the issues. I commend the company on its excellent quality of service and 24/7 support.”

Helpful Report

(34) - Posted 8 years ago

Hi Jocelyn, Thank you so much for taking the time to write such a positive review of Portland Brown. I understand that you experienced a number of issues whilst staying with us and we are very grateful for your patience and understanding throughout. Unfortunately, sometimes we are confronted with maintenance issues which are out of control but we always try our hardest to get these rectified in a timely manner and to make sure our guests are genuinely looked after; I am happy to see that you feel this was the case! I will ensure the whole team are aware of your fabulous feedback so that they know their hard work is worth it! We hope to welcome you back to Portland Brown in the future. Best wishes, Francesca

Posted 8 years ago

“The apartment was lovely, and it was cleaned to pristine condition every week. Once I was locked out, and within 30 minutes Portland Brown arrived to let me in. I cannot fault the service they provided.”

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(71) - Posted 8 years ago

H, Thank you very much for writing such a sparkling review about the service we provided whilst you were a guest. Our motto is 'we look after people' and I'm glad to see that in your experience we have succeeded in doing so. Thank you once again. Francesca Shepherd

Posted 8 years ago

“Perfect service”

Helpful Report

(140) - Posted 8 years ago

Hi Antoine, Thank you very much for your review! I am pleased you enjoyed your stay with us! Kind Regards, Joana Sobral, Guest Relations Executive

Posted 8 years ago

“Very responsive and attentive.”

Helpful Report

(67) - Posted 8 years ago

Hi Richard, Thank you for completing our online review. I am pleased that you enjoyed your stay with us and look forward to welcoming back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“They were always there for me when I needed them.”

Helpful Report

(106) - Posted 8 years ago

Hi Mike, Thank you for 5 star review! We are so glad you enjoyed the great service we strive to deliver at Portland. We all look forward to welcoming you back in the near future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“The follow up: checking If everything is going great. The cleaning once a week which was very well done. A clean and very well designed house. One thing was wrong is that The house was very got.”

Helpful Report

(34) - Posted 8 years ago

Hi Haya, Thank you very much for your lovely review. I am pleased to hear your stay was overall enjoyable. However, I am sorry you found the apartment too hot. I wish you had informed us whilst you were here and we could have rectified the situation for you. During the warm summer months, we do provide light duvets and portable air con units to our guests, upon request. I hope we're able to welcome you back to Portland again in the future. Kind Regards, Joana Sobral Guest Relations Executive

Posted 8 years ago

“Very good service. Nothing important to complain about”

Helpful Report

(91) - Posted 8 years ago

Thank you so much for your positive feedback! I will make sure the whole team know that you and your family enjoyed your stay with us. Kind regards, Joana Sobral Guest Relations Assistant

Posted 8 years ago

“The staffs are friendly and helpful, the apartment is clean. It will be better if the internet is more stable.”

Helpful Report

(36) - Posted 8 years ago

Hi Jason, Thank you for your review. I am sorry if you had issues with the internet. I cannot see that this reported, however we do have various solutions for our guests if the internet is not stable for any reason that could have resolved this issue. We look forward to welcoming you back! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Great support, anytime of day. Flexible. Awesome flat and services as well!”

Helpful Report

(35) - Posted 8 years ago

Hi Jonathan, Thank you for your review! I am pleased you enjoyed your stay with us. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Your hospitality was so nice, thank you. I might only recommend you to deploy few more plates, glasses and cutlery in the kitchen; we had to use the dishwasher before it was completely full, as we had been running out of clean kitchenware.”

Helpful Report

(36) - Posted 8 years ago

Hi Altan, Thanks for your feedback. We provide a set amount of crockery for guests however we are more than happy to deliver additional sets if requested. I am pleased you enjoyed your stay! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“th flat was really modern and cleaned; personnel always available for my requests”

Helpful Report

(32) - Posted 8 years ago

Hi Daniella, Thank you for your review. I am pleased you enjoyed your stay with us and found the apartment clean and modern! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Customer service is excellent. Response to requests is very quick and polite. The flat was in a really nice condition and cleaning service did a great job. I enjoyed staying with Portland Brown very much.”

Helpful Report

(31) - Posted 8 years ago

Hi Andras, Thank you for your feedback. I am pleased you enjoyed your stay with us and found the housekeeping team to have done a great job! Kind regards, Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The was very good and confortable. Thanks.”

Helpful Report

(42) - Posted 8 years ago

Thanks for your review Vivek, we are pleased you enjoyed your stay with us! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The service quality was excellent and the Portland Brown team always available/responsive in case there were any issues to be fixed. The apartment was airy, bright and modern and cleaning was always reliable and at a high standard. The "starter kit" and information provided at the beginning of the stay was very useful. To sum up, Portland Brown provided a well maintained and equipped apartment and excellent service. I very much enjoyed my stay and would always recommend Portland Brown to friends and colleagues.”

Helpful Report

(400) - Posted 8 years ago

Hi Bettina, Thank you for your review. I am so pleased to read that you had a great stay with us and that you found our service to be excellent, Paul Baldwin, Operations Manager, Portland Brown.

Posted 8 years ago

“Service was fantastic. I was met promptly and taken to my apartment which was beautiful. It was stocked so i didnt need anything except food. Thoughtfully provisions were put in so i didnt need to shop for a few days. The weekly clean was great. The location fantastic and the gym and pool a bonus. Its real value for money and i couldnt recommend it enough. I had a fantastic stay”

Helpful Report

(37) - Posted 8 years ago

Hi Ida, Thank you for your review. I am pleased that you enjoyed your stay with us so much! We look forward to welcoming you back to Portland in the near future! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“The flat was beautiful, the service was wonderful... Overall a fantastic place in which to stay!”

Helpful Report

(83) - Posted 8 years ago

Hi Marjia, Thanks for your feedback, I will be sure to pass this onto the team. I am pleased you enjoyed your stay with us! Chancery Lane is a beautiful part of London - the architecture is truly magnificent. Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

“Ultimate service! Superb interiors and classy apartment”

Helpful Report

(57) - Posted 8 years ago

Hi Shivam, Many thanks for your feedback - I will make sure this is shared with the whole team! Paul Baldwin, Operations Manager, Portland Brown

Posted 8 years ago

Portland Brown Ltd is rated 4.5 based on 490 reviews