Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 484 Reviews

92 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

Info

4.5

Based on 484 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd December 2024

Hilary

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“Any assistance for help during my stay was met with efficient and friendly service. I was very impressed with the team.”

Helpful Report

(82) - Posted 6 years ago

Hi Emily, Thank you so much for your sparkling review! The team work very hard to provide the highest possible level of service and it's great to see it appreciated by our guests! Best wishes, Francesca Senior Brand Executive

Posted 6 years ago

“I really enjoyed location and level of service (incl housekeeping)”

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(31) - Posted 6 years ago

Thank you so much for taking the time to leave such positive feedback! I will ensure the relevant teams are made aware, including our dedicated housekeeping team! Best wishes, Francesca Senior Brand Executive

Posted 6 years ago

“I had a very different experience during my stay. First of all, I would like to say that Portland Brown has a very good sales and support teams. They were very responsive and tried to solve every problem that i had. The location of the apartment was super and the facilities were ok. However, I had to check-out earlier than my plan as a result of two problems. Unfortunately a new employee opened a wrong request and someone from the agency entered my apartment without my permission during weekend. I had a similar case one more time. Although Portland Brown apologized and took required actions, I could not feel secure enough. I am sure that these problems will be solved.”

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(36) - Posted 6 years ago

Hi, Thank you for your feedback. I am glad to hear you were pleased with the overall service provided by our teams as well as with the condition and location of the apartment. With regards to the access-related incident mentioned above, your feedback has been taken very seriously. This particular incident was definitely not in line with the service standard we aim to provide here at Portland, and as such further steps have been taken and new processes put in place to ensure this won't happen again. I understand that the situation may have made you feel some concern regarding the security of your apartment and would like to assure you that every member of staff undergoes a background check before employment with Portland. We also keep all keys stored in a high security fingerprint recognition facility which tracks the whereabouts of all keys and which staff have accessed them. Once again, please accept our apologies for these experiences and the discomfort they may have caused. We do appreciate you taking the time to provide your feedback and for allowing us to improve our service. Kind regards, Francesca Shepherd Senior Brand Executive

Posted 6 years ago

“The accomodation provided by Portland Brown was very comfortable and cosy. The quality of service and support is really outstanding. The perfect choice for short term stay in London.”

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(54) - Posted 6 years ago

“Always responsive, genuinely cared about my well being since day 1!”

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(307) - Posted 6 years ago

“Good communication for access to apartment.”

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(39) - Posted 6 years ago

“Close vicinity to work, great neighborhood with access to stores, restaurants etc.”

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(39) - Posted 6 years ago

“Flats are in very good condition and are well maintained. flats are at good location”

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(56) - Posted 6 years ago

“responsive when I was still staying in there. adequate staffing.”

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(182) - Posted 6 years ago

“Execellent stay..”

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(71) - Posted 6 years ago

“We had a good stay thank you. The couple of issues we did have (hot water, drainage problems, washing machine) were fixed relatively quickly. Thanks for a nice stay”

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(35) - Posted 6 years ago

Hi Gemma, Thank you so much for taking the time to provide feedback. I'm happy to see that on the whole you were happy with your stay with Portland Brown. I'm really sorry that you faced some minor issues during your time with us and I hope they didn't impact on your comfort too much. Thank you for your patience whilst we worked on getting them resolved! Kind regards, Francesca Senior Brand Executive

Posted 6 years ago

“Responsive and friendly staff. My apartment was nicely appointed and the weekly housekeeping was convenient and considerate. I had everything I needed and excellent support when I had inquiries or requests.”

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(79) - Posted 6 years ago

“Very helpful people. Good and swift service.”

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(33) - Posted 6 years ago

“Everything from the flat features to the Portland Guest Support Team was perfect.”

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(31) - Posted 6 years ago

“Dear Portland Brown team, I would like to extend a HUGE thank you to Portland brown and the whole team, from everyone at reservations to customer relations. We had the privilege of staying at 14 Eccleston Place for 2 months while I delivered my first born son. The apartment was incredible, very stylish/modern, spacious and had all the amenities one would need for an extended stay, furthermore the apartment was extreemly clean as it was very well maintained by the excellent housekeeping and maintaince staff. The location was perfect, it was very central and minutes away from great areas like Sloan Square and Chelsea Portland brown has proven to be a highly professional company that delivers luxurious services apartment. With their attention to detail and incredible customer service, we have now become loyal guests and will definitely be returning to one of their many apartments the next time we are in London. The reservations team and customer support team areal very attentive, and responsive to any request we had, we cannot thank them enough!. All in all Portland Brown made our time in London an absolute pleasure and accommodated us in the best and most professional way. Thank you again for a wonderful stay! we will definitely be back soon. Warmest regards; Raya Halet Best regards; Raya”

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(51) - Posted 6 years ago

“Excellent service, prompt replies and thoughtful communication.”

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(80) - Posted 7 years ago

“Minimum Turn around for any problems. Action was very quick from Portland.”

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(135) - Posted 7 years ago

“Staff was prifessional and friendly. We have always found solution to whatever issue we have had.”

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(213) - Posted 7 years ago

“Cleaning service was great, good communication, house was all good, great location, did not miss a thing expect for a freezer.”

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(70) - Posted 7 years ago

“24/7 service, efficient communication”

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(59) - Posted 7 years ago

Portland Brown Ltd is rated 4.5 based on 484 reviews