Portland Brown Ltd Reviews

Name: Portland Brown Ltd
Address: 22 Stokes Croft, Bristol
Rating: 4.52

4.5 Rating 480 Reviews

91 %

of reviewers recommend Portland Brown Ltd

Company Reviews

Metrics

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4.5

Based on 480 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0330 0240 101

Email:

enquiries@portlandbrown.com

Location:

22 Stokes Croft
Bristol
BS1 3PR

Portland Brown Ltd 5 star review on 23rd July 2024

Sarah

Portland Brown Ltd 5 star review on 31st January 2018

Helene Veny

Anonymous

Anonymous // 01/01/2019

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“I recently stayed at Westminster Residences for the second time, and had a wonderful experience. The check-in process was straightforward and hassle-free, setting a positive tone for the stay. The location is fantastic—quiet and peaceful, yet well-connected to the city, making it easy to get around. The staff at Westminster Residences were incredibly helpful and accommodating. One of the standout features was the concierge service. It made the check-out process much smoother, especially since my flight was in the afternoon. I could leave my bags there for a few hours after checking out in the morning and collect them just before heading to the airport. This convenience was much appreciated.”

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Posted 3 months ago

Hi Sarah, Thank you for taking the time to share your 5* star experience at The Westminster Residences! We’re thrilled to hear that you enjoyed your second stay with us. 😊 We strive to provide a calm environment for our guests while ensuring they have access to everything the city has to offer. Our concierge service is always on hand to accommodate guest needs, so we’re especially pleased that this stood out to you during your stay! We take great pride in making sure our check-out process is as smooth as possible, especially for guests with later flights. I’m glad we were able to look after your bags before you headed to the airport. We really appreciate your kind words, as well as the beautiful photo! We look forward to welcoming you back for another wonderful stay in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 3 months ago

“Everything was perfect and clean.”

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Posted 1 month ago

Hi Kai, Thank you for taking the time to leave us a 5* review. 😊 We're so happy to hear that you found the apartment to be perfect and clean. Your satisfaction means a lot to us! We look forward to welcoming you back for another stay soon. Kind regards, Magda Kisielewicz Head of Operations

Posted 3 weeks ago

“Great stay in a well located and excellent apartment! Received great treatment on the part of Portland Brown who were very receptive to my changes in schedule. Apartment location near the Monument was excellent! The apartment was well furnished and very clean!”

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Posted 1 month ago

Hi Harshavardhan, It’s great to know that our team’s flexibility with your schedule made your stay even better. We’re always here to make things as easy as possible! We hope to welcome you back for another 5* stay. 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 1 month ago

“This spacious apartment was spotlessly clean, very well equipped and beautifully decorated. The comfortable beds allowed for a good night's sleep and the staff were very helpful! I would definitely recommend this amazing place to stay in central London!”

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Posted 1 month ago

Hi Justyna, Thank you for leaving us a 5* review! It’s wonderful to hear that you had such a positive experience, from the spacious and beautifully decorated apartment to a restful nights sleep! 😊 We're also glad our team was able to assist you during your stay. We appreciate your recommendation and look forward to welcoming you back for another amazing stay! Kind regards, Magda Kisielewicz Head of Operations

Posted 1 month ago

“Exceptional area, location, interiors, cleanliness, service.”

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Posted 2 months ago

Hi Elizete, Thank you for leaving us a lovely 5* review! 🙂 We're thrilled to hear that you found the area, location, interiors, cleanliness and service exceptional! We take great pride in ensuring all these aspects are perfect for our guests. We hope to welcome you back soon! Kind regards, Magda Kisielewicz Head of Operations

Posted 2 months ago

“I used Portland Brown to arrange a serviced apartment for a three week business trip and had a wonderful experience from check-in through departure! They're incredibly responsive and helpful, I would absolutely recommend!”

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Posted 3 months ago

Hello, Thank you for taking the time to leave us a 5* review! We're happy to hear that you had a wonderful experience during your business trip. Providing responsive and helpful service is our top priority, so we're glad we met your expectations from check-in through to departure. 😊 Your recommendation means a lot to us and we hope to welcome you back on your next trip! Kind regards, Magda Kisielewicz Head of Operations

Posted 2 months ago

“The apartment is nice and comfy, the service is great. I enjoyed my time there and Portland Brown team is top, as they always make me feel at home and adapted to my needs.”

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Posted 3 months ago

Hi Pilar, Thank you so much for your 5* review! It's always our goal to make our guests feel at home, and we're glad that our team was able to meet your needs. 🙂 We hope to see you again in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 3 months ago

“we loved our stay at the Oxbourne house and would love to come back to stay for more soon ! it being so well appointed and centrally located was the best part!”

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Posted 3 months ago

Hi Nandini, Thank you for taking the time to leave us a 5* review. 🙂 We're delighted to hear that you loved your stay, and it's wonderful that the well-appointed location of Oxbourne House was a highlight for you! We're looking forward to welcoming you back on your next stay! Kind regards, Magda Kisielewicz Head of Operations

Posted 3 months ago

“Excellent apartment, excellent service - it was a brillian experience.”

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Posted 3 months ago

Hi Jane Thank you so much for your 5* review! I'm thrilled to hear that you had an excellent experience with us. 🙂 We look forward to welcoming you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 3 months ago

“Amazing stay at Oxbourne House. Great Location and the team was very accomodating”

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Posted 4 months ago

Hi Ali, Thank you for leaving us a 5* review! We're so happy to hear that you found our team accommodating throughout your stay at Oxbourne House. We look forward to welcoming you back again in the future. 🙂 Kind regards, Magda Kisielewicz Head of Operations

Posted 4 months ago

“A great place to stay! They think of everything, and have amenities to make your short or long stay with them enjoyable.”

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Posted 4 months ago

Hi Samantha, Thank you for taking the time to leave us a 5* review! We always aim to ensure our guests have all the amenities they need for a seamless stay. We're pleased to hear that you felt taken care of. 🙂 We hope to see you again in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 4 months ago

“This is our 3rd stay with Portland Brown, always had great experiences. Regarding this stay, the location of the apartment was the best part, couldn’t be better really. And as usual, it had everything we could need for our stay. Having said that, the whole apt but specially the room had a really strong and disgusting smell. Even though we ventilate, it would still come back. The bed is really bad, it is small, bouncy and has no support for the back at all. We really struggled with the bed. The secondary bathroom had strong and strange noises from we believe plumbing even while not using it. This was really annoying since it woke up our baby. Some were really late at night. The rug looked old and dirty, we instantly removed it when we checked in. Lastly, a 4-piece cuttlery is too little for a 3-person stay. Even though we had a great stay and your service is really good, I believe this is valuable feedback since it is specific to this apt, and are things that can be fixed.”

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Posted 5 months ago

Hi Mercedes, Thank you for taking the time to leave us feedback. We're very sorry to hear about the issues you experienced during this last stay. We appreciate your detailed feedback and want to assure you that we take your comments onboard. Please always let us know at the time of any problems you might be having, as we aim to resolve any issues promptly. Had we known we would have endeavoured to replace the bed asap and certainly investigate any smells or noises within the apartment. It would be great if you have any time to discuss this further, so we can proactively follow-up on the latter. In regards to the rug we are disappointed we didn't pick this up prior to your arrival and we take on your feedback regarding the cutlery. We're glad to hear that the location of the apartment was perfect for your needs and that you found the rest of the apartment well-equipped. Your kind words about our service always mean a lot to the team. Thank you again for your valuable feedback. We hope to welcome you back for a seamless stay in the future! Kind regards, Magda Kisielewicz

Posted 5 months ago

“I stumbled across Portland Brown when I was looking for an alternative to hotels when staying on business. Hotel rooms are small, laundry requires a second mortgage, and you ar enever quite by yourself. I have stayed in 3 locations now, 2 of them were new build, and one was a rennovation. Locations are always good, and have good kitchens, laundries & bathrooms: - Westiminster is a new build and offered a great private view of NY fireworks - Marylebone is in a great location, and is a new build - Charlotte Street was a renoo, but surrounded by restaurants & pubs - The review here is for Charlotte street which is good for one person, a touch squeezy for 2 You do need to work with Portland as a business, casual bookings don't work, but that's what makes it all work.”

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Posted 5 months ago

Hi Stuart Thank you for taking the time to leave us such a lovely review! Our serviced apartments are designed to ensure that you'll have everything you need to feel right at home during your stay! It's wonderful to know that you had a great guest experience in our Westminster, Marylebone and Charlotte Street properties.😊 We're looking forward to welcoming you back in the future! Kind regards, Magda Kisielewicz Head of Operations

Posted 5 months ago

“Really i didn’t imagine that i will found the flat so comfortable like its is .. So nice service from the time i tried to book until i leave so stylish clean apartment.. love it and it will not be my last time”

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Posted 6 months ago

Hi Johara, Thank you for leaving us a lovely 5* review! We're so happy to hear that you found the apartment to be comfortable during your time in London and even more delighted to hear that it won't be your last time staying with us. 😊 We look forward to seeing you again in the future. Kind regards, Magda Kisielewicz Head of Operations

Posted 6 months ago

“It was very nice”

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Posted 6 months ago

Hi Katie, Thank you for leaving us a 5* review! We hope to see you in the future for another great stay. 😊 Kind regards, Magda Kisielewicz Head of Operations

Posted 6 months ago

“A wonderful property in a fantastic location. Service was exceptional throughout.”

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Posted 6 months ago

Hello, Thanks for taking the time to leave us a 5* review. 😊 We strive to ensure that our guests always experience exceptional service, so this is great to hear! We hope to see you again soon for another stay. Kind regards, Joana Head of Guest Relations

Posted 6 months ago

“I would use Portland Brown again! They were amazing in every aspect from start to finish”

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Posted 6 months ago

Hi Samar, Thank you for leaving us a 5* review! 😊 We're so happy that you had such an amazing experience throughout your stay with us. We look forward to welcoming you back in the future! Joana Head of Guest Relations

Posted 6 months ago

“Amzing property with all the amenities and close to everything in Canary Wharf. Their guest relationship service was the best. Everytime I needed something, just one email and quick response from them was amazing. Highly recomend anyone looking for short or long term accomodation in London.”

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Posted 7 months ago

Hi Ketun, Thank you so much for leaving us a 5* review! We strive to ensure that we get back to all of our guests, as quickly as possible regarding any issues, so we're happy to hear our team gave you quick responses and resolutions. :) We look forward to seeing you again in the future! Kind regards Joana Sobral Head of Guest Relations

Posted 7 months ago

“My stay at Portland Brown was faultless. The concierge helped me with my luggage and then showed me how everything worked. There was complimentary coffee, snacks and chocolate. The location was perfect, everything in the apartment was immaculate. 10/10 for PB.”

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Posted 7 months ago

Hi Andrew, Thank you so much for taking the time to leave us a 5* review! It’s great to hear that our concierge were able to provide you with a great experience during your stay! We hope to see you again soon for another perfect stay. 😊 Joana Head of Guest Relations

Posted 7 months ago

“Great Costumer Service; however the apartment itself had some challenges. First of all it was extremly warm inside the apartment (even with the heat off) so i had to keep all windows open at all times to allow it to cool down. Being on the second floor i was subject to noise disturbance from my neighbour above even during odd hours which disrupted my sleep multiple times. Both apartment entrance and building entrance doors should have automatic door closer mechanism to avoid slamming and disturbing tenants.”

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Posted 8 months ago

Hi David, Thanks for taking the time to leave us a review! We’re sorry to hear about your challenges with the apartment temperature. This is an issue we’re up against in the property and are trying to work with our Landlord on how this can best be addressed. I hope that the air cooler provided at least gave some comfort during your stay with us. In respect of the noise, please always feel free to contact us and we'll do our best to contact any fellow guest regarding noise disturbance. Thank you for your suggestions regarding the door closers, we'll be sure to look into this. :) If there's anything further I can do, please don't hesitate to contact me at joana.sobral@portlandbrown.com. Joana Sobral Head of Guest Relations

Posted 8 months ago

Portland Brown Ltd is rated 4.5 based on 480 reviews