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Intermedical Homecare Reviews

4.8 Rating 287 Reviews
100 %
of reviewers recommend Intermedical Homecare
4.8
Based on 287 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Intermedical Homecare Reviews

About Intermedical Homecare:

Leading the way in Portable Oxygen therapy since 1997. Helping thousands of patients with their supplementary oxygen needs for better independance, our team offer specialist advice tailored to individual needs with unrivalled after care & support.

Visit Website

Phone:

0800 028 2194

Email:

homecare@intermedical.co.uk

Location:

Unit 6, Mill Hall Business Estate Mill Hall, Aylesford Kent
Aylesford Kent
ME20 7JZ

Write Your review

Intermedical Homecare 5 star review on 28th July 2024
Paula J
Intermedical Homecare 5 star review on 12th March 2024
Michael H
Intermedical Homecare 5 star review on 5th August 2022
Judith
Intermedical Homecare 5 star review on 6th October 2020
Derrick M
Anonymous
Anonymous  // 01/01/2019
I was very pleased with the information and help that I received from the salesperson that I spoke to over the telephone up to and including my order being placed. I am still getting use to my portable oxygen concentrator but I have since been able to go out and about it has given me a new lease of life.
Helpful Report
Posted 5 years ago
Fast efficient service and a really excellent piece of equuipment
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Posted 5 years ago
Staff friendly and knowledgeable. Service, delivery etc prompt.
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Posted 5 years ago
I am very satisfied with the Zeno-Lite equipment I have purchased, although I am still concerned that it seems to have a "mind of its own" and speeds up in terms of engine noise at times, irrespective of my breathing/demand. I have contacted your sales personnel, who assured me this is normal! my main concern is that I will be taking it to my home in New Zealand and am not aware of any local back/up support facilities, so would welcome any input you may have on this subject? Is the Warranty universally valid?
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Posted 5 years ago
Excellent advice and service. Altogether a very good experience
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Posted 5 years ago
I have a Philips Respironics Simply Go and how appropriate that name is. It is simple to use. Can be charged in the car when travelling and is light enough to load into and out of car.
Helpful Report
Posted 5 years ago
I HAD IT FULLY CHARGED AND TOOK IT ON THE PLANE. I WAS NOT AT ALL WELL THAT DAY AND I HAD TO PUT THE oxygen ON. 10 MINS AND I WAS FINE. yOU WERE GOING TO BUY THE focus FROM ME FOR 200£ I AM NOT SURE YET ONLY REASO I THOUGHT IT DID NOT WORK WAS I FORGOT TO BREATHE. IT IS THE SAME AS THE DAY IT WAS NEW. PERHAPS THE MAN WHO SOLD TO ME CAN CALL ME ( You have number)
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Posted 5 years ago
Knowledgeable friendly and helpful staff. Order arrived in good time.
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Posted 5 years ago
I was very happy when I first got my machine. I had it serviced regularly, for which we were charged. While it was being serviced a replacement was provided ( free of charge ) The year before last I sent it in for a service and received a replacement. My machine ( I was told ) was then lost. After weeks of them trying to find it, intermedical told me I would have to keep the loaned one. Fine, apart from the fact that mine had a double battery and the replacement doesn't. I am lucky if I get just over 2 hours on it. I have just phoned for the annual service to be told they now charge for replacement along with the service charge. This company dony hive a toss once they get your money. Disgraceful treatment of disabled people . This issue has now been resolved. The staff members of Intermedical are to be praised for their helpful attitude a d their customer service .
Helpful Report
Posted 5 years ago
I am very pleased with my Zen 0xygen compressor.mit gave me me the freedom to go out and confidense. Thank you very much.
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Posted 6 years ago
Only used it a couple of times so far.It seems to meet all my needs.Do think the cannulla could be all the same colour.Not mad on green
Helpful Report
Posted 6 years ago
Dear Customer, Thank you for your review. We will feed this back to our operations team with regards to the colour of the cannula. I'm pleased to hear that your machine is meeting your needs. Intermedical Homecare Team
Posted 6 years ago
Received very quickly but unfortunately the cannula was not in the package as advertised . The product Zen O lite serial no ZLI01334 packed by J Tew. Please post one to me asap. Thx June .
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Posted 6 years ago
Dear Ms Andrews, Thank you for your review. We apologise that the cannula wasn't included. We will have some shipped up to you on a priority shipment. Thank you for your custom. Intermedical Homecare Team
Posted 6 years ago
Having recently purchased a SeQual Eclips 5 which had to be delivered to an address in southern Spain and after attempting to buy the same unit locally, also after searching the internet and contacting other companies selling the same and similar equipment. I found the service of Intermedical Homecare second to none.
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Posted 6 years ago
Disappointed with life of battery. At enquiry stage I was led to believe on 2 it would be between 2 & 2.5 hrs. It is less than 50% of this. We have to keep it plugged into our cigarette lighter when we go out. Never mind, overall it does its job
Helpful Report
Posted 6 years ago
Dear Customer, Thank you for your review with regards to one of the portable oxygen concentrators you recently purchased from us. We appreciate feedback whether negative or positive, so we can ensure our service is always maintained at it's highest standard. We are disappointed to learn of the issues that you are currently experiencing with regards to the battery operation time on your machine. We have checked our records and it appears that the review you have posted here is the first time we are learning of these issues. We generally advise all our patients that should they experience any technical abnormalities with their machine, that they give us a call to speak to one of our highly skilled and fully trained member of the technical team. At the inquiry stage, you were advised of the battery times based on manufacturer specifications which are always approximated. Battery times do inevitably vary dependent on certain usage conditions (breath rate being the major varying factor) and of course, as the battery is frequently used and charged, the life span naturally does decrease over time. Please do get in touch with your technical team if your issues continue on 0800 028 2194. Thank you Intermedical Homecare Team
Posted 6 years ago
Very helpful person, dealt with our questions and overall a very satisfying purchase
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Posted 6 years ago
Having used this amazing unit for 4 weeks now I cannot tell you how liberating it is to use. It gives me the freedom I never had before. I would have given 5 stars but the nasal cannula that fits onto the machine is far too soft and bends over stopping the oxygen flow. I have since changed it for a stiffer one and now it's perfect.
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Posted 6 years ago
Very helpful
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Posted 6 years ago
I’m only using it for @ir travel and it is excellent 2 litres when sitting 4 when getting up to go to the toilet
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Posted 6 years ago
I could not fault the service and would recommend the company to anyone wishing to purchase a portable concentrator.
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Posted 6 years ago
The information I received from Intermedical Homecare was very good. They answered my questions quickly and clearly and more importantly correctly. After purchasing my Oxygen Generator, it was delivered on the day it was supposed to be arriving. Very good customer service.
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Posted 6 years ago
Intermedical Homecare is rated 4.8 based on 287 reviews