PoppersExpress Reviews

Name: PoppersExpress
Address: Burnden house, Viking street, Bolton
Rating: 4.54

4.5 Rating 783 Reviews

89 %

of reviewers recommend PoppersExpress

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PoppersExpress:

Our website exists for our customers to purchase room odourisers in a secure and reliable online environment.

Visit Website

Email:

info@poppersexpress.co.uk

Location:

Burnden house, Viking street
Bolton
BL3 2RR

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PoppersExpress 5 star review on 4th February 2025

Lachie L

PoppersExpress 5 star review on 30th May 2023

Anonymous

Anonymous // 01/01/2019

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“Great service and products - Thanks”

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“all good quick delivery”

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“very good quality service”

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“Easy ordering and quick delivery 10/10”

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“Excellent service.. great products and fast delivery! Recommended!”

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Thanks for making time to leave us a review We strive to send all orders received by 5pm out the same day & sometimes even orders received later than this, in order to ensure customers get their orders as soon as possible. Best wishes The PoppersExpress Team

“Great selections. prompt customer service.”

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Good morning and thanks for your review Apologies that your parcel has not been delivered, as we posted your order standard first class mail ( not tracked ) approximately 2 hours after you placed it on 16th August - can i ask if you have spoken with the hotel reception as you asked us to deliver to a hotel ? I can confirm 100% we have not received any communication from you whatsoever other than this review which was the first we knew of your non delivery ( we check our spam/junk folder several times a day and we have had no comms from you, hence this is why you have not had a reply as we were unaware there was an issue ) We will contact you directly to resolve ( i have just called you but your phone went to voicemail 10-20am Fri 26/8/22) , but would like to reassure customers we respond to all emails received and as other customers have stated in their reviews, often at all times of day, nigh & early mornings !! Assured of the best possible service at all times The PoppersExpress Team

UPDATE I have just rung the hotel who have confirmed they have the parcel on reception waiting for you to collect and that its been there quite a few days. Please speak with Hotel reception to retrieve your parcel for you. assured of the best possible service at all times The PoppersExpress team

“Great service, quick and accurate”

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Thanks for making time to leave us a review, as a small business we do our best to satisfy our customers. We strive to send all orders received by 5pm out the same day & sometimes even orders received later than this, in order to ensure customers get their orders as soon as possible. Best wishes The PoppersExpress Team

“Good stuff”

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“The worse shopping experience ever. waited for 2 weeks without getting my delivery then I asked for a refund. Will never buy anything from them again”

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Thanks for taking the time to leave a review and apologies the courier appears to have lost the order. Whilst appreciating the frustration, in fairness you did not wait 2 weeks rather 9 Calander days. This is particularly disappointing for us both, given that as the tracking details we sent you, showed you placed your order just before midnight on Thursday 11th August & we dropped off at the couriers parcel shop at around 9-30am the following morning - Friday 12th August ie we turned your order around very quickly. We have refunded for you today. In terms of delivery timelines for courier delivery, we say approximately 3-5 working days and so we are just over that approximate timeline. We find that on the whole Courier deliveries do indeed take 3-5 days ie far quicker than your experience and so apologies for this, Should you order from us again you should find the parcel is likely to be delivered quicker than has been the case on this occasion. Again trying to be balanced and accepting your disappointment with the timeline, orders are usually delivered quicker as a result of us turning them around so quickly. Apologies again The Poppers Express Team

“Nice relaxed feeling, no headaches with this one”

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“Excellent company, provide prompt and efficient service...will use them again!”

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“Goods were well priced, arrived on time, well packaged, exactly as described. This was the first time I've used Poppers Express and I'll have no hesitation reordering. Very happy.”

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Thanks for taking the time to leave us a review. We turn orders around very quickly and get them out the same day in most cases so that customers get them delivered as soon as possible. We do our utmost to ensure they are packed well & as you have seen, we only use discrete packaging just with your name & address details on, nothing else. Thanks for shopping with us The Poppers Express Team

“Very quick service”

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“Be wary of the delivery options. The products are great, and exactly what is advertised. But be aware, the delivery options aren't super clear. There's Next Day, Courier, and (I think) First class. I opted for courier assuming that it'd be a day or two. It wasn't, it was a week later. Customer service was polite and tried to be helpful, but watching my parcel just sitting at the courier depot was very annoying. So the tl;Dr is "Good products, friendly CS, poor delivery option description on the website."”

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Thanks for taking the time to leave us a review and your kind comments re our customer service, this is really appreciated thank you. The courier option is the cheapest option we offer at £2.25 and the auto generated order confirmation customers receive confirms the estimated delivery timescale is 2-5 working days. The special delivery next day delivery option sits below the courier option on a separate line on the website & as this is a premium service shown at a cost of £7.99 and so maybe it’s this that you had in mind when you mention next day delivery, as the courier option makes no mention of next day delivery and is our budget delivery option. Unfortunately on the week that you ordered, the courier company we use ( a household name ) had a major IT outage that made the national news uk wide, however initially they did not publicise this and unfortunately, your parcel was caught up in this. They had your parcel that we turned around very quickly for dispatch and they ceased taking new orders for several days until they cleared the backlog that had built up. As soon as we became aware we moved to an alternative courier for a few days in order not to delay any more orders. We had a bit of a nightmare with the parcels that had become stuck in their backlog of which yours was one of them & so we posted these orders out again via first class post, however its fair to say had the courier made us aware they had a major issue earlier than they did we could have rectified the situation sooner than we did. I have today ( Weds AM ) checked the parcels dispatched via courier on Saturday and am pleased to update that 92% of these parcels have already been delivered. Again thanks for taking time to leave a review and apologies that the couriers nationwide UK IT outage saw the delivery of your order from us delayed, it was quite an unusual situation that occurred and was a one off that is certainly not the norm. Assured of the best possible service at all times Best wishes and thanks for ordering from us The PoppersExpress Team

“Super quick just what I ordered perfect 👌”

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“great ordering and delivery what more could you need”

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“The overall effect was good I’m told but the loss of erection is a worry”