Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,518 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,518 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

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Pop Up Arcade 5 star review on 1st February 2025

804

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked the ultimate gaming package for my son's 7th birthday and he had an absolute blast....worth every penny! Sunny the games master was absolutely amazing with the kids and so patient, he took complete control of the session single handedly and made it an experience my son will not forget in a hurry. Thank you Pop Up Arcade!”

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Posted 5 years ago

“We had sky the gamesmaster, he keep the kids entertained and they loved the vr headset. I even got to sit down and have a cuppa. Great party and highly recommend them. Martin Flint (party for a 10 yr old)”

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Posted 5 years ago

“My ten year old had a great time with a party by Pop Up Arcade last month. Really friendly and helpful host, arrived on time and set up quickly and efficiently. I recommend this company highly.”

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Posted 5 years ago

“Andre turned up bang on time and unpacked quickly. He was great with the kids and everything worked perfectly. I would definitely recommend this party as a low stress way to keep 10 x 13 year olds happy!!”

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Posted 5 years ago

“I have used them twice for my son's parties: great success! The boys were entertained the whole time: a very easy party for me!”

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Posted 5 years ago

“Brilliant! The kids loved it and Alex was a star, managing 10 excited boys! Would certainly book again!”

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Posted 5 years ago

“Absolutely fab, my son and friend loved it. Easy set up and dismantle and Sam was excellent. Definitely recommend. 👌🏼”

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Posted 5 years ago

“Amazing idea! My son invited around 15 of his mates to celebrate his 16th birthday and the boys absolutely loved playing on all the consoles(we chose the 'ultimate package')- in their element! Great games master too, thank you. I have told lots of my mates about the fantastic service.”

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Posted 5 years ago

“Booked the living room and racing seats for my son birthday party (8-year old). Massively successful with the kids and the dads. The host arrived on time and was great with the kids and made sure that all kids were engaged.”

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Posted 5 years ago

“My son (birthday boy) and all of his friends really enjoyed the party. For many of them it was their first time at a gaming party, but the party host helped them all with the controls so that they all felt comfortable with what they were doing. The racing seats were a big hit! This was the second party I booked with Pop Up Arcade, and I'm pretty certain there'll be more!! Thanks a lot.”

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Posted 5 years ago

“I booked a party for my sons 13th, I was worried it might be a little young for him as they all play Call of Duty etc but they had an amazing time. Ryan was excellent at keeping all the boys involved and making sure they all got a turn on everything. It was super easy to book and pay and definitely worth every penny. I had messages from most parents saying what a great time their child had had, baring in mind 13 year old boys are hard to please! Really happy with this company, would highly recommend and definitely use again.”

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Posted 5 years ago

“We booked it for our sons 6th birthday, the 2 guys that came were amazing, kept the children entertained and made sure they were all happy and playing games they wanted too! Will be booking soon as our eldest son now wants exactly the same!”

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Posted 5 years ago

“Becky was great with the kids and the party was a complete success. It was great to see all 8 of our sons friends enjoying themselves and talking gaming stuff with Becky. This is our 2nd time we have used the pop up arcade team and can't recommend them highly enough.”

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Posted 5 years ago

“Excellent service and excellent staff...event ran smoothly, wouldn't hesitate to recommend and use again”

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Posted 5 years ago

“My son absolutely loved this.it was right up his street .”

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Posted 5 years ago

“We were very impressed with our pop up arcade party. We booked the one with the racing car seats, and also had four consoles, 2 VR headsets and assorted beanbags. James was brilliant - kept the twelve 7-10 year olds engaged and moving around and gave them tips on how to get the best results. Best party ever according to the birthday boy and a few of his friends.”

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Posted 5 years ago

“Unsurprisingly, following our poor party, I never received a review request from reviews.co.uk, I wonder why!?! I was one of the unlucky ones where if something goes wrong, it all goes wrong. It's unfortunate as I do think the idea is great but it is poorly executed by this company. I ordered a tent party with everything and two games masters. I was surprised when only one turned up and the first thing I said was "you're alone?" to which the person replied yes as if it was what was supposed to happen. He arrived an hour before the party start time and as it had been advertised that they set up in 30 mins I thought he would have plenty of time despite the windy weather. I gave him 3 options of where to set up the tent stating I'd prefer it closer to the house and he said he'd see what he could do. So at 15:00 when the party was due to start the guy was still in the tent setting up. Between 5 and 10 past with lots of boys running around in the house I had to ask how long he would be. He said he would be a few more minutes. He'd struggled to set up by himself and with the weather but had not said anything. By this time it was too late to move the party inside which could have been done had he talked to us about it. So once the boys were in the tent, after 10 past 3 I thought I could get on with the food. No, I had the first parent come and tell me that the guy couldn't control the boys to go through the rules so she had to step in. Probably wouldn't have been so bad if they'd got into the tent in time rather than having to run around in the house entertaining themselves while waiting for the party to start. Then another 15 mins later I had another parent inform me that the guy was struggling in the tent due to having to hold the tent as the wind was blowing so he wasn't able to help the children move stations when they finished on an activity and wanted to try something else. She suggested that we took it in turns to help him. At that point a dad went into the tent for a while and we helped check the tent was as secure as it could be. At the end of the party the guy finished dead on time and never offered to make up the time at the end. Once he'd packed up he apologised for the late start while trying to ask in a polite way for a good review. I complained that evening by email about not having received the right service. I had no reply by the next day so I tried calling, no answer, and then sent another email to the apparent CEO. I then received a reply apologising for the party not going as smoothly as it had and received an offer of £40 for the difference between the package I ordered and the one before. This wasn't even the correct amount. I had to point out that this wasn't the service I received as the one before was for a house party and had the guy set up in the house then he would have been able to help the children with the equipment more efficiently rather than holding the tent and that I had not received the full 90 minutes that the package before was supposed to provide either. I had no reply to this email and so after receiving my £41 refund over a week later I emailed the apparent CEO again to say if he didn't refund the amount I should be due I would take this through my bank to get the refund. At this point he accused me of extortion and said he would contact the police if I threatened him again. I don't think I could be more fair as I'd given Kyle Langley plenty of opportunity to resolve this matter directly with me and instead of discussing this with me he used threats of police. I think leaving my bank to deal with this is only fair as they'll take into account both sides of the arguments and make sure it is fair. Kyle Langley told me he knew in advance that the second gamer had called in sick but as two other gamers had also called in sick there was no cover for my party as he had a new baby and couldn't leave at short notice. I'm a mother of 3 and my husband returned to work after a week except after our third where he returned to work the following day. Kyle claims this is a start up business and he is CEO but it would appear he has another priority now. As for 3 members of staff calling in sick on the same day, they're either not employing the correct people for something that will be vital that it is run on reliability or they are taking more bookings then they can handle. Either way this is a big fail. As for the very poor customer service afterwards and threats of the police, I actually have no words other than to give them a review so people can see that if it goes wrong this is the attitude of this company and it isn't a great attitude. As for my refund, I have filed a claim with my bank for not receiving the service I paid for and I will wait for the remainder of my refund.”

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Posted 5 years ago

“Fantastic party for my seven year olds birthday, all 20 children remained entertained for the entire 90 minutes. The host arrived and set up wit in a very timely fashion with plenty of time spare prior to the party commencing, he was very polite and managed the children very well. Great service from booking right through to the end of the party. I would most certainly recommend this company and look forward to using them again. Top marks alĺ round !!!”

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Posted 5 years ago

“My eight year old son had a fantastic party which was enjoyed by all of his friends too. We had booked the gaming tent in the garden. The service before the party was very good. The team arrived on time and set up quickly. They ensured that all of the children were occupied and happy throughout the party. I would definitely recommend Pop Up Arcade and thank you to the team!”

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Posted 5 years ago

“Absolutely brilliant. Definitely worth the money. My son had it for his 8th Birthday and he and all his friends had such fun. Thank you so much”

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Posted 5 years ago

Pop Up Arcade is rated 4.9 based on 3,518 reviews