Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,476 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

Write Your review

Tell us how Pop Up Arcade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pop Up Arcade 5 star review on 20th November 2024

796

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for everything. My son and his sister were super excited about this party. Everyone loved every minute of it. Thanks to Josh who was very friendly and nice with them. Excellent party provider.”

Pop Up Arcade 5 star review on 15th November 2023

Helpful Report

Posted 1 year ago

“Pop up arcade did a brilliant job, the kids had an absolute blast either whizzing around racing tracks, blowing creepers or being goats! We had the vr and there was always someone on it. Even with the extra 30 min gaming, the time flew by! The kids were still talking about it the next day! Thank you!”

Helpful Report

Posted 1 year ago

“Great party for a 10 year old, even managed to keep them entertained (and quiet amazingly!), would definitely recommend”

Helpful Report

Posted 1 year ago

“3rd party in a row On time Fab staff Kids had a blast”

Helpful Report

Posted 1 year ago

“Pop Up Arcade were great. My 9 year old had a fantastic time. It’s an stress-free party option that’s well organised and Josh was great with children, clearly explaining how to play games.”

Helpful Report

Posted 1 year ago

“Emma ran an amazing gaming party for my son's 7th Birthday. We opted for the 10 person tent in the garden option. Everyone had the absolute best time. Emma was fantastic, she quickly built up a great rapport with all the children and was very knowledgable answering their many questions and requests. As a parent everything was really easy on the day, Emma took care of all the set up and taking everything back down and out again at the end. I highly recommend Pop Up Arcade.”

Helpful Report

Posted 1 year ago

“Ben was a super host and the children had the best time. I would definitely recommend to friends. Top class party!”

Helpful Report

Posted 1 year ago

“Was ok. Was disappointed for the money I paid. The equipment hadn’t been updated so we had to sit and wait for it all to be updated before Being able to use it. The screens were so dusty, he had nothing with him to use to clean anything so kept asking for cleaning products. The cushions and beanbags were filthy! They Definitley should’ve been washed. The gaming chair had a dodgy connection so the wire was constantly not making the chair light up which was very disappointing. Won’t be booking again.”

Helpful Report

Posted 1 year ago

Hi Mellissa, Thank you for your feedback. After talking to your host from the party, I think I know what's happened. You booked our smallest package for 5 kids but had quite a few more kids on the day, which we understand can happen. To accommodate the extra guests Nick set up a bunch of equipment (at no extra cost) that he wasn't expecting to use on the day. From the set-up photos, I can see that the equipment for the package you ordered is all working and in good condition but admittedly, the extra equipment (including the gaming chair) hadn't been checked or updated and some of the beanbags were a little dirty from an earlier party that day. We were aware of these issues but knew we had enough good equipment for the package you'd ordered so we didn't think it would affect your party. Nick was so focused on making sure everyone had something to play that he didn't take the time to explain the condition of the extra equipment and give you the choice to stick with just the equipment you ordered despite the extra kids. I'm very sorry that the party didn't live up to our normal high standards we should have done a much better job of communicating on the day and given you the option of sticking with just the original equipment instead of just assuming you would want the extra equipment set up.

Posted 1 year ago

“Brilliant Party - we’ve used pop up arcade for two different birthdays, two different boys, same year! It’s that popular and the pop up arcade people who set up and host are phenomenal. Plus - no mess, no noise just happy kids in the garden playing games in a tent !”

Helpful Report

Posted 1 year ago

“My son had the most wonderful 8th Biryhday party. Thank you so much! Everything was perfect & there was so much fun, laughter & excitment!”

Pop Up Arcade 5 star review on 8th November 2023

Helpful Report

Posted 1 year ago

“Highly recommended, Sam was great with the kids, and the gaming set up is excellent. Great communication from the company and all round brilliant service. Thank you!”

Helpful Report

Posted 1 year ago

“Pop Up Arcade were excellent in communicating everything to us and made organisation easy from start to finish. Gethan was great with the kids and made sure my Son had an awesome party for his 7th birthday. Being younger kids they needed a bit of help and guidance and this was readily available. Would definitely recommend.”

Helpful Report

Posted 1 year ago

“My son and his friends had an amazing time celebrating his 10th Birthday party, and I loved how easy has been to organise everything thanks to the professional and awesome customer service. The kids really enjoyed the idea of playing video games in a tent, they were super excited and the parents loved it too! I absolutely recommend Pop Up Arcade for your birthday party.”

Helpful Report

Posted 1 year ago

“We have used this company at our SEMH school for the last two years. They are always so professional, punctual and patient with our students. Fabulous value, we’ll continue to use them in the future.”

Helpful Report

Posted 1 year ago

“Fantastic 2 hours for my little boys 9th birthday! Worth every penny, literally didn't hear from the kids for the full 2 hours. Dilly was fantastic. Would highly recommend. Thanks all. Xx”

Helpful Report

Posted 1 year ago

“I would recommend this to every parents, it was an amazing experience for the children. Best idea ever”

Helpful Report

Posted 1 year ago

“What can I say about Pop Uo Arcade, with the convenience of online booking to answering personal queries over the telephone ensuring that there is absolutely nothing I need to worry about . Chris arrived on time with all the equipment and very professionally set up the entire arcade at my home . Boys loved every bit of it and Chris was a star from the beginning till the the end of the party to help support the children hence I give them 10/10 . Within minutes he wrapped up all the equipment and left the place neat and tidy . I would highly recommend POP UP ARCADE”

Pop Up Arcade 5 star review on 1st November 2023

Helpful Report

Posted 1 year ago

“My son and his friends loved it. The guy who came to set up everything was very helpful and friendly. I would recommend them without a doubt.”

Helpful Report

Posted 1 year ago

“We were so pleased with the service provided, from setting up and friendly staff member who stayed throughout the party to help the kids with her knowledge, and so they could make the most of and enjoy the party! My son had the best 8th birthday party! Thank you so much, would hugely recommend pop up arcade! :)”

Helpful Report

Posted 1 year ago

“I booked Pop Up Arcade for my seven year old’s birthday party and she absolutely loved it. It was the easiest children’s party I’ve ever hosted- the guy who came was really helpful and patient with all the kids and everyone had a really great time. Thank you so much!”

Helpful Report

Posted 1 year ago

Pop Up Arcade is rated 4.9 based on 3,476 reviews