Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,501 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,501 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

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Pop Up Arcade 5 star review on 8th January 2025

799

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company were really easy to deal with from day one. All the booking was done with minimal fuss . We had a few changes but they were dealt with professionally and efficiently. Kris was our host and he was excellent. Included all the kids and really helped with all the games etc. Very happy customers.”

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Posted 7 months ago

“Brilliant, fabulous, best and easiest kids party ever. Connor was a fantastic host, my son and his friends had a great 13th birthday party, we could just sit back and relax while they had the most fun ever. Highly recommended, thank you”

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Posted 7 months ago

“While the setup was fast and the guy in charge was friendly, there were some significant issues that affected the overall experience. When I asked if he could set up Fortnite for the kids, he mentioned having 2 screens and 4 controllers available for that particular game. However, only 1 screen and a single controller ended up working. This was a huge letdown for the kids as they started taking turns to play, one person at a time, while others were playing FIFA and Minecraft. Despite the guy's attempts to fix the problem, it was not resolved. It was mentioned that some updates were needed, which should have been taken care of before the party. Additionally, some controllers for other games also didn't work, adding to the frustration. The Light Up X-Rocker Gaming Seat was not working or set up properly. About 15 minutes before the party was supposed to end, the kids lost interest. The VR experience mentioned on the website was not provided, although we did not inquire about it specifically. On a positive note, the sweets and magazines arrived on time, and the setup was quick. Based on my experience, I would not recommend. However, I can imagine that if the tech side of things was flawless and the guy in charge engaged more with the kids, it could have been a fantastic party. I would suggest ensuring better preparation and customer engagement for future events to enhance the overall experience.”

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Posted 8 months ago

Hello, I'm very sorry to hear about your experience. We do extensive maintenance on our kits each week, and our hosts each take personal responsibility for their equipment. We are very careful about who we hire and provide extensive training to all our hosts. Sadly, your host on the day wasn't up to the standards we require of our people and left the company. We ask parents to trust us to help them create wonderful memories for their children. This isn't something we take lightly, and I'm deeply sorry we let you down. We'll reach out to you directly to see what we can do to make this right for you and your son.

Posted 8 months ago

“The Gaming event at our LGBTQ+ youth club was absolutely fantastic - our members had a brilliant time! We’ve never seen our members so engaged (and eerily quiet!!) The not-for-profit initiative that Pop Up Arcade provide is truly wonderful, we would not have been able to afford the event without this support. THANK YOU!”

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Posted 8 months ago

“Kids had an absolutely awesome. Great value for money. Will be recommending to all.”

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Posted 8 months ago

“Very organised before the day, arrived as expected, host was friendly and did a great job with kids - altogether excellent, would highly recommend”

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Posted 8 months ago

“The kids had great. Sam was was passionate about gaming and ensured that the kids had fun. The party made my daughter's day for her birthday. The pick and mix and custom teeshirt went down really well.”

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Posted 8 months ago

“Sam was a brilliant party host and managed to keep 15 kids fully entertained for the whole time - huge thank you Sam!”

Pop Up Arcade 5 star review on 8th May 2024

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Posted 8 months ago

“James was fantastic. Turned up in plenty of time to set up. We booked the tent which was perfect for the garden. He kept the children entertained for the whole 2 hours. He was very knowledgeable of all the games and helped the boys learn new skills. Perfect for a 10th birthday party. The boys absolutely loved it. Thank you.”

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Posted 8 months ago

“A very smooth running 10 years old birthday! Highly recommended’”

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Posted 8 months ago

“Great party with Pop Up Arcade. Mike was amazing, extremely friendly and so great with the children. We were so lucky to have him host the party. He made the atmosphere so relaxed and welcoming, yet commanded the room very well. Generous amount of candy and Video Game Magazines provided for the party and communication was smooth throughout the process via email and text. Highly recommend Pop Up Arcade!”

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Posted 8 months ago

“Hello! I just wanted to express my heartfelt thanks for the fantastic party organized by Pop Up Arcade, with a special mention to Chris for his incredible efforts. Every aspect of the event was perfectly managed, allowing all the guests to have a thoroughly enjoyable and stress-free experience. Chris was not only attentive and enthusiastic but also showed great professionalism in ensuring everyone had a great time. I highly recommend Pop Up Arcade for anyone looking to host an unforgettable event. A huge thank you to the entire team, and particularly to Chris, for making our party so special!”

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Posted 8 months ago

“We had a great party with Jordan. It was incredible. There was one 5 year old and 15 13/14 year olds. They all had a blast. The party was a huge success. Jordan was incredible. He helped before and after with setting up and clearing up and also did his own set up etc really quickly so no one was left waiting around. Highly recommend.”

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Posted 8 months ago

“We celebrated our son 10th birthday party.He and his friends absolutely loved it!.Kaiser was Wonderful.Communication with the company before set up was great …everything ran smoothly.Will recommend 100%.Many thanks again for a brilliant evening💯”

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Posted 8 months ago

“Pop Up Arcade held a session in our youth club and our young people would like to leave some comments about the session: 'They liked that they were all able to play at once' '10/10- would do it again' 'it was amazing!' They liked that they got to play with their friends from FUSE They liked the VR headsets since they do not get many opportunities to use those. They would like to do this again in the future They liked that they were all able to get their turn and they did not have to argue about who gets to go first They liked the set up because the pillows were very comfortable.”

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Posted 9 months ago

“Excellent party for 10 year old son and 9 friends. Good choice of games and the games master is an absolute necessity as Nico kept the boys in check and ensured they had a great time. They supply magazines and sweets to keep all entertained which is excellent for party bags. Would highly recommend”

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Posted 9 months ago

“Mike was great - set up and packed away efficiently and handled the kids and grown-ups beautifully. It was a lovely relaxed addition to our event and we are very glad we booked it. Thank you!”

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Posted 9 months ago

“Well what can we say?? We had a Pop Up Arcade for our grandsons 9th birthday this afternoon and we couldn't have wished for better. Absolutely 5***** service throughout from the time they arrived, to setting up, to helping with the party, to packing away. The smile on our grandsons face just said it all. He was beaming from ear to ear. Thank you for making his day. All the extra touches just made it the day shine. We will definitely be recommending you and using you again in the future. Thank you again. Best wishes. X”

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Posted 9 months ago

“Great birthday party! Everything ran very smoothly and we had some very happy children at the end of it all... which is what counts! Thanks again.”

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Posted 9 months ago

“Such an excellent idea for a party. My son said it was the best party ever. All the children thoroughly enjoyed it. Stress free as they do all the setting up and packing away! I would definitely recommend.”

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Posted 9 months ago

Pop Up Arcade is rated 4.9 based on 3,501 reviews