Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,524 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,524 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

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Pop Up Arcade 5 star review on 1st February 2025

804

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with & book, on the day Rob was punctual, pleasant and the boys had a great time on all the games! Would definitely recommend.”

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Posted 6 years ago

“Great party, really well organised and very straight forward communication. Chris was a brilliant host, really easy going and knowledgeable, he kept our group of 12 year olds entertained throughout. Well priced too, would definitely recommend!”

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Posted 6 years ago

“They arrived on time and the assistant was friendly, kind and helpful. The equipment was amazing and the boys loved the session.”

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Posted 6 years ago

“I used pop Up Arcade for my son's recent 12 birthday. It's the most enjoyable party my son has ever had. The set up at our house was simple, they had a fantastic selection of games and the VR headset was a winner. All the attendees enjoyed the party and they were completely enthralled for the full 90 minutes, which meant I could put my feet up with a cuppa . I had the party after school, I was also very happy with the cost of my package. I will definitely be using them again !!”

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Posted 6 years ago

“The games master arrived on time, set up and then wrangled 13 noisy 8 year olds with aplomb. The kids had a great time and the sitting room was left in an extremely tidy fashion at the end. The party was pronounced brilliant by all there. Highly recommended.”

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Posted 6 years ago

“Couldn't fault it. I booked the party for a bunch of eight year olds and they LOVED it! A special thanks to the host, Joe, who helped all of the kids out. I've been told that my son (who's party it was) is now the coolest kid in class! I'm going to try and convince my wife that she needs the tent version for her birthday!”

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Posted 6 years ago

“Dan the host arrived in plenty of time and set up quickly. He engaged well with my two children. However before the party guests arrived he retreated to his van. He was not around when the children arrived so there was no initial welcome from him or discussion of games available - my husband and I got the children set up on games as best we could. After 10 minutes we had a technical difficulty and I went in search of Dan - he was having a nap in his van. He came into the house and said “what’s the problem” ie indication by he saw his role as simply to fix problems which was not what I anticipated from our party host. He did then stay for the duration of the party but with minimal interaction with the children. I’m not sure they knew the full range of games available and he didn’t make sure they all had a game to play (my husband and I did this). I was disappointed and having read other reviews it sounds as though the party host really adds to the success of the party. That was not the case for us, the children enjoyed the party because they played games not because of anything in particular that Dan added.”

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Posted 6 years ago

Thank you so much for letting us know about this. I cannot apologise enough, this is not how are parties are meant to be run. We have dealt with the host in question and will ensure that this never happens again at any of our events. Thank you for taking the time to talk to us today and I hope you'll give us the chance to show you the full Pop Up Arcade experience sometime in the future.

Posted 6 years ago

“Easy booking system, when our party got cancelled on the day due to weather they were happy to accommodate us again whenever we were ready. When we did have our second party our host arrived on time, set up efficiently, entertained all the kids for 1.5 hours, then tided up and left almost unnoticed. The kids all had a great time and would recommend to anyone!”

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Posted 6 years ago

“Really professional and fun. 11 year old boys loved it. Rachel in the office was really helpful when I was booking.”

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Posted 6 years ago

“Easy communication Very well organised”

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Posted 6 years ago

“This was the second time we used Pop up Arcade and absolutely loved it. They are so easy to deal with and the party host was fantastic ... there on time, really helpful to the children and generally made it a great experience. My only comment would be that for a party with 20 children, two party hosts were probably needed as lots of the children needed help getting started.”

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Posted 6 years ago

“The staff member who came was very friendly and helpful, the variety of consoles was amazing, with a very well co - ordinated and professional set up -the kids were very engaged. Would give more than 5 stars if possible.”

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Posted 6 years ago

“Service was absolutely seamless. Arrived on time, set up really quickly and endlessly patient explaining how the games worked to a very excited group of children. Couldn't recommend them highly enough for a children's party (and some of the dad's quite enjoyed having a go too!).”

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Posted 6 years ago

“Thank-you for an excellent party on Friday. We really appreciated the contact from you pre-party - a week before, on the morning and an hour beforehand to put our minds at rest that everything was going to plan. Chris was fantastic. He arrived early, set up with ease and had the children well engaged for the whole duration of the party. He managed to keep one step ahead of all twelve of them, making sure everyone had something they wanted to play with and encouraging everyone to try new games (including the grown ups!). Thanks so much for a professional and fun time. We've already recommended you to friends. Lovely to meet you Chris, thanks so much!”

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Posted 6 years ago

“Had 17 boys for my sons 11th birthday and it was really well organised and they boys had a great time.”

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Posted 6 years ago

“Arrived on time and set up quickly. Very flexible with using the space in our living room. Craig made sure everyone got a turn at the games they wanted and the ten 8 year old boys were entertained from start to finish. My Son and his friends loved it. Thank you so much.”

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Posted 6 years ago

“I don't usually write reviews but on this occasion I feel I have to say how amazing this company are. They communicated with us regularly in the few weeks prior to the party so I was confident that we had covered everything. They were very quick to respond to all my emails and questions. On the day the party host arrived in plenty of time and had a great rapport with the children (it was for an 11 year olds party). The amount of kit he set up in small space and in quick time was amazing. All the children had a fantastic time - everyone shuffled round and shared the equipment with the party host helping to ensure everyone got a go on everything. The 2 hours went by so fast. I would highly recommend this company. Also very competitive pricing compared to other children's parties.”

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Posted 6 years ago

“Dan was fantastic with the kids (15 boisterous 9yr old boys). Keeping them entertained and engaged. The head office are well organised and have great communication. I would recommend this company anytime.”

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Posted 6 years ago

“The hosts were excellent and set up the tent and equipment quickly. They kept 15 excitable 12 year old boys happy and occupied! Success all around”

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Posted 6 years ago

“Brilliant party for our seven year old. He was thrilled watching it all being setup - which took a matter of minutes. He's already decided he wants to do it again next year. Our host Sam was great with the kids and made it all really fun for us all!”

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Posted 6 years ago

Pop Up Arcade is rated 4.9 based on 3,524 reviews