Pop Up Arcade Reviews

Name: Pop Up Arcade
Address: The Old Sun, Crete Hall Road, Gravesend, Northfleet
Rating: 4.94

4.9 Rating 3,476 Reviews

99 %

of reviewers recommend Pop Up Arcade

Company Reviews

Metrics

Info

4.9

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 321 3941

Email:

info@popuparcade.co.uk

Location:

The Old Sun, Crete Hall Road, Gravesend
Northfleet
DA11 9AA

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Pop Up Arcade 5 star review on 20th November 2024

796

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, fantastic host. Would 100% recommend it to everyone.”

Pop Up Arcade 5 star review on 29th May 2024

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Posted 5 months ago

“Amazing and fun experience for my son's 10th birthday party. I have used pop up before and it was hit hence why I went for them again. The most talked about party! Nico was great with the kids, entertaining and fun. He played with the kids and was on hand to help. One suggestion apparently Pop Up Arcade have a lot more packages that are not advertised especially for the girls. But now that Nico has told me I will be coming back for my daughters party. Thank you so much Pop up Arcade & especially NICO 😁”

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Posted 5 months ago

“Kids had a blasting time, thank you so much”

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Posted 5 months ago

“What an amazing party! My son and his friends had a brilliant time. Pop Arcade were very helpful throughout the organising and the host was great on the day. The easiest party I've hosted. Thank you 👍🏻”

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Posted 5 months ago

“Brilliant set up for my son's 8th birthday party. They all had a great time and really enjoyed it. Many thanks!”

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Posted 6 months ago

“A brilliant party for our 8 year old and 9 of his friends. Excellent communication from first enquiring about the party to the actual day of the party. Nice extra touches like sweets, t-shirt for the birthday boy and magazines for all the guests. Party host was lovely chatting to my children whilst setting up and took charge of the party as soon as the children arrived. Gaming tent was set up and put away quickly. Everyone has said what a great party it was!”

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Posted 6 months ago

“The whole party from booking to the packing up was super smooth. Mike was a lovely party host. He had the kids all engaged and having loads of fun for the whole 90 minutes. My son and his friends all had a brilliant time, they had plenty of space in the party tent to move around and play different games with each other.”

Pop Up Arcade 5 star review on 22nd May 2024

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Posted 6 months ago

“My boy loved this party for his 9th birthday. Great idea and good way to occupy a load of boys.”

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Posted 6 months ago

“Perfectly executed garden gaming party for a group of 11 year olds who had a blast. Really easy to deal with online too and quick responses to queries during the whole process.”

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Posted 6 months ago

“This was an absolutely brilliant organisation to work with. All the kids had so much fun and the person who helped us was so helpful setting the kids up and even playing with them if they were on their own.”

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Posted 6 months ago

“Fantastic party experience for my son and his friends.Great communication from booking through to the party day itself. Easiest party we've organised, no complaints!”

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Posted 6 months ago

“Excellent party for a 8 year olds and highly recommended. Emma, the hostess, or a fantastic job in keeping 15 8-year olds entertained and engaged.”

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Posted 6 months ago

“Amazing! Arrived just as stated, tent was in excellent condition and we had an extended porch on which meant there were 2 gaming areas. Kids loved it, didn't hear a peep out of them for the whole 2 hours. Jordan was brilliant, very friendly, was in the tent with the kids the whole time helping them change games, or to different consoles even having battles with them on some games. Would 100% book again.”

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Posted 6 months ago

“Had the pop up tent gaming party for my 9yr old and 14 of his friends. The boys had a great time "best party ever" is what I have heard from many of the childrens parents. Communication from company was great and party host James was really good with the children and kept them entertained for the whole time. Would definitely recommend.”

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Posted 6 months ago

“We booked the girls VR party for 6 players, along with the pop-up tent. The booking process was a pain; I was unable to book what I wanted online and had to phone. During this, and many subsequent calls and emails, I received conflicting information regarding the space needed and number of players I could have. Eventually it was agreed we'd have a 6x3m tent for 6 players yet I had to keep checking this was correct as the info repeatedly emailed through said 4 players plus 2 extra OR a tent. I also ordered 6 party bags, as part of the package, with all 8 items available yet the order was put through as 5 bags with half the content. This was rectified one week before but still, it was added stress. I didn't ever feel complete confidence in what we'd get on the day. When the host arrived, he said he'd been given a 7x3m tent as it had been assumed that their square tent (?!) wouldn't have fitted in our garden?!! None of this was ever discussed with us. Thankfully we we were able to accomodate the 7x3m tent. It was a beautifully sunny day and apparently, had we had the square tent - which we didn't know anything about - the equipment wouldn't have worked in such conditions! The players struggled enough in the tent we did have, with one of my guests getting upset because her VR set wasn't working due to the sun! We were never warned this could be the case. It felt a bit shambolic from booking through to playing, to the point that I asked the host if Pop Up Arcade were a new company. Additionally leading up to the party, we received an email saying "About a week before your party, you'll get a package from us with the... Pick and Mix for the party. Your host will bring the Pick and Mix jars and table with them on the day and will set everything up once they arrive". On the day, we asked our host if he wanted the pick n mix we'd been sent, and were told 'most parents just put them in a bowl and hand them out'. Ok.... Overall, the party was a success and everyone had fun but honestly, this was really just testment to the lovely group of girls we had playing, rather than anything Pop Up Arcade specifically did.”

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Posted 6 months ago

“The company were really easy to deal with from day one. All the booking was done with minimal fuss . We had a few changes but they were dealt with professionally and efficiently. Kris was our host and he was excellent. Included all the kids and really helped with all the games etc. Very happy customers.”

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Posted 6 months ago

“Brilliant, fabulous, best and easiest kids party ever. Connor was a fantastic host, my son and his friends had a great 13th birthday party, we could just sit back and relax while they had the most fun ever. Highly recommended, thank you”

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Posted 6 months ago

“While the setup was fast and the guy in charge was friendly, there were some significant issues that affected the overall experience. When I asked if he could set up Fortnite for the kids, he mentioned having 2 screens and 4 controllers available for that particular game. However, only 1 screen and a single controller ended up working. This was a huge letdown for the kids as they started taking turns to play, one person at a time, while others were playing FIFA and Minecraft. Despite the guy's attempts to fix the problem, it was not resolved. It was mentioned that some updates were needed, which should have been taken care of before the party. Additionally, some controllers for other games also didn't work, adding to the frustration. The Light Up X-Rocker Gaming Seat was not working or set up properly. About 15 minutes before the party was supposed to end, the kids lost interest. The VR experience mentioned on the website was not provided, although we did not inquire about it specifically. On a positive note, the sweets and magazines arrived on time, and the setup was quick. Based on my experience, I would not recommend. However, I can imagine that if the tech side of things was flawless and the guy in charge engaged more with the kids, it could have been a fantastic party. I would suggest ensuring better preparation and customer engagement for future events to enhance the overall experience.”

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Posted 6 months ago

Hello, I'm very sorry to hear about your experience. We do extensive maintenance on our kits each week, and our hosts each take personal responsibility for their equipment. We are very careful about who we hire and provide extensive training to all our hosts. Sadly, your host on the day wasn't up to the standards we require of our people and left the company. We ask parents to trust us to help them create wonderful memories for their children. This isn't something we take lightly, and I'm deeply sorry we let you down. We'll reach out to you directly to see what we can do to make this right for you and your son.

Posted 6 months ago

“The Gaming event at our LGBTQ+ youth club was absolutely fantastic - our members had a brilliant time! We’ve never seen our members so engaged (and eerily quiet!!) The not-for-profit initiative that Pop Up Arcade provide is truly wonderful, we would not have been able to afford the event without this support. THANK YOU!”

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Posted 6 months ago

“Kids had an absolutely awesome. Great value for money. Will be recommending to all.”

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Posted 6 months ago

Pop Up Arcade is rated 4.9 based on 3,476 reviews