Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,357 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5609

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the wrong product initially but the returns process was smooth and we got the right one on the second attempt!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. I am so sorry to hear you received the wrong product. We strive to provide the best service we can but things can slip through the cracks. I am glad to hear we could resolve this quickly and efficiently for you. Best wishes, Chloe S

Posted 1 year ago

“Lovely products from in shop. Reliable delivery”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 1 year ago

“Unique quality products”

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Posted 1 year ago

Hey there! We're so glad to hear that you're happy with your new purchases! We bet they look amazing in your home. Thanks for sharing your feedback with us! Warmly, Mara

Posted 1 year ago

“Good service, item arrived quickly and well packaged. Unfortunately the lamp shade itself was nothing like the photos so I had to return it. The £6 return fee for sale items seems a bit steep, especially as I would have happily kept the shade if if it actually matched the listing and description.”

Helpful Report

Posted 1 year ago

Hi Rosie, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky. We do everything we can to try and ensure that colours of our products are represented faithfully online. If you would like for us to look into this further for you, Please do pop us an email to heelo@pooky.com. Best wishes, Chloe S

Posted 1 year ago

“I decided I would buy a Pooky lamb as the Black Friday deal promised 15% discount at the checkout! That didn’t happen. I have already sent two messages to pooky but have not had a response. Not Happy!”

Helpful Report

Posted 1 year ago

Hi Maria, Thank you for your review. I can see that you placed your order before our Black Friday sale, so this is why there wasn't a discount added to your order. I can see that my colleague replied to your email letting you know that the sale hadn't started yet, but please feel free to contact us at hello@pooky.com and we can look into this further for you. Best wishes, Emmy

Posted 1 year ago

“Goods arrived in good time as described. However after a change of mind we returned the item and we are finding the refund process very slow.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Lovely designs, good customer service when resolving a courier issue. Unfortunately the quality of the functional parts is poor- the plastic connector was simply broken in one because it was so flimsy. Luckily we had one we could replace it with, but we shouldn’t have had to. Please use better quality components because I love your lights.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 1 year ago

“Lights look really good & very happy..... delivery was a bit rubbish ie they failed to deliver both boxes together, so we had to be home for 2 deliveries & box one was useless without box 2”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchases. You're very kind to have taken the time to email with your feedback regarding delivery. DPD sometimes splits delivery due to their processing and van space, so I am sorry that these arrived separately, I will pass this feedback on to DPD. Best wishes, Emily

Posted 1 year ago

“The delivery and the return of the lampshade by DPD were excellent. It is a shame the product was not satisfactorily designed with regard to the way the shade fixing to the bulb holder. A far more robust design is required for a shade of 40cm dia.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I am sorry to hear about this issue. I can see that my colleague has sent you a DPD label to return the item, and as soon as we receive the item back to us we will get the refund organised. I will be sure to pass this feedback on so that we can look into this further for you. Best Wishes, Emmy

Posted 1 year ago

“The Whinny horse lamp itself is beautifully made! The switch is broken and seems to be made of weak material so not the best quality but should serve its purpose”

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Posted 1 year ago

“The low stock levels are a big problem. I understand that you are acquiring a new warehouse and hopefully that should improve matters. However, it has been a huge frustration when one buys a lamp, finds it is suitable, then goes to order its pair and finds there is then no availability. We were also very disappointed to be told that our picture lights are not expected to last more than 10 years and will need to be replaced in full- and not just the bulb. Hard to justify this total lack of any attempt at sustainability!”

Helpful Report

Posted 1 year ago

Hi Isabella, Thank you for getting in touch and leaving a review. I am so sorry to hear that your experience was disappointing as we do try to accommodate all of our customers with their desired Pooky products. We appreciate your understanding and patience while we begin to expand our company and open new warehouses to help fall in line with our customers' needs for our lovely lamps and shades. This unfortunately does take a little bit of time and we understand the frustrating aspects that come with this. We have begun to create a larger quantity of orders for our stock which will be reflected in the upcoming months and hope that you love the old favourites and new additions coming your way! In regards to the picture lights - Some of our products like the Blake and the Milton have built-in LEDs which are expected to last 25,000-30,000 hours. If you do have any queries about other picture lights we supply please contact us at Hello@Pooky.com as we do have an extensive range that operates with different bulbs that can be replaced when needed. Best wishes, Mara

Posted 1 year ago

“Nice company, but be careful to double-check the condition of any lampshades you get delivered. I received one that was a mess and hard to see the condition without removing the wrapping - which they don't like you doing if you decide to return for a refund. Fortunately common sense prevailed and I got a refund.”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for leaving your review and informing us of your experience. I am so sorry that your product had a cosmetic fault and can completely understand any disappointment you may have felt. Please do get in touch when things like this happen as our team is more than happy to assist with a replacement! We hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Item wasn’t a described - it’s much more yellow than cream.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that you aren't happy with the colour of your shades. Please feel free to return these back to us for a refund. The returns information should be in the box, or can also be found on our website. Best Wishes, Emmy

Posted 1 year ago

“Good customer service but poor quality control”

Helpful Report

Posted 1 year ago

Thank you for getting in touch with your feedback. I am sorry to hear about this. I have had a look into this for you and I can see that you had got in touch regarding a damaged item, and our team have resolved this issue for you. We do apologise that you have had an issue with your order, but I am glad that our customer service team have resolved this issue for you. Best Wishes, Emmy

Posted 1 year ago

“I was quite disappointed as not informatiom was given on the website as to what shades will fit the pending fittings and what shade fits both… And on asking customer servives, no converter available either-which is a shame.”

Helpful Report

Posted 1 year ago

Hi Stella, I have looked into the email correspondence you have had with our Customer Service team regarding your Swan Neck wall fitting, and the shade you had queried about was from another company so I'm afraid we would not be able to give information on compatibility. I can see we did reply asking for some more information, but we did not receive a reply. When you then emailed separately we did provide information on the shades that we sell that are compatible with this fitting. We do include shade options when looking at the fittings, so customers are able to pair these components together to create their perfect fitting. I'm sorry that you felt we did not help with your queries. I hope you have now found a suitable shade to go with this, but if you did need further help at all then please do reach out to our Customer Service team on hello@pooky.com Best wishes, Becci

Posted 1 year ago

“I thought the lamp I ordered was really pretty, it looked like the photograph and the quality appeared sound. I admittedly didn't look at the measurements before I received the lamp but thought, given the price, it would be a medium sized lamp. When it came it was really very small and I was disappointed that something that costs almost £130 was so small. I understand that the quality is good but I don't believe it was good enough value for money.”

Helpful Report

Posted 1 year ago

Hi Amelia, We appreciate your feedback and appreciate your honesty in admitting that you may not have checked the measurements of the table lamp and lampshades before your purchase. We strive to provide accurate product descriptions and images to help our customers make informed decisions. Your feedback is valuable to us, and we'll take it into consideration as we continue to improve our product listings to ensure that customers have a better understanding of the size and value of our items. If you have any further questions or concerns, please feel free to reach out to our customer service team. We aim to provide the best possible shopping experience for our customers, and your feedback helps us in this endeavour. Thank you for choosing our products, and we hope to have the opportunity to serve you better in the future. Kind regards, Becci

Posted 1 year ago

“Beautiful light but giving 4 star as they are really tricky to fit and it took my builder a day to get the wall ready. A lot of effort and they are probably better suited for new builds.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Gorgeous lampshades unfortunately the colour didn’t quite match what I had but the return was very easy. I contacted customer service te Colour help but sadly didn’t receive a response so ended up ordering something elsewhere which was disappointing as I loved the styles.”

Helpful Report

Posted 1 year ago

Hi Beth, I am sorry that you weren't happy with your shade. I can see that our customer service team had replied to you on the same day regarding your query, and we are sorry to hear that you haven't received this response. I have had a look at your account and can see that we have refunded you for this shade as requested. Please do contact the team at hello@pooky.com if there is anything else we can help you with. Best Wishes, Emmy

Posted 1 year ago

“Product was ok but arrived late even though I paid for next day delivery. Poorly refunded the delivery but it nonetheless meant I had to quickly source an alternative product. I would also suggest that the ceiling rose is too small.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that your order didn't arrive on time, but I am glad that we have managed to help you with this problem and refund you for the cost of your delivery. Unfortunately the time of delivery is down to our courier, but of course I will pass on this feedback for you so hopefully they can prevent this issue from happening in future. For future reference, we do offer a similar pendant kit called the Deco which has a larger ceiling rose that may have been more suitable for you. Please do contact our customer service team if you need any assistance in future, and we can answer any questions for you. Best Wishes, Emmy

Posted 1 year ago

“They look”

Helpful Report

Posted 1 year ago

Pooky is rated 4.9 based on 30,357 reviews