Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 515 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“swift, excellent and obliging customer service”

Helpful Report

Posted 6 years ago

“I ordered the Integra inspired satin nikel curtain pole and love it. Initially the wrong colour pole was delivered by mistake and pole design corrected it immediately, with no hassle of having to send the wrong one back. Great customer service.”

Helpful Report

Posted 6 years ago

“Great service, excellent accessory for my new curtains”

Pole Design 5 star review on 23rd September 2018

Helpful Report

Posted 6 years ago

Thank you for purchasing Silent Gliss draw rods. Not only are they robust but they are are an attractive and practical addition to Wave curtains.

Posted 6 years ago

“Very quick and efficient service”

Helpful Report

Posted 6 years ago

“Efficient and responsive”

Helpful Report

Posted 6 years ago

“good, firm, holds its shape, And works well. 1 problem the clasp is difficult to keep open with one hand and attach to the curtain with the other. Answer is to hold the clasp with long nose pliers so it doesn’t keep shutting, slipping off the fingers, and bring pole to curtain ring and then releas long nose pliers.”

Helpful Report

Posted 6 years ago

“We were very impressed with ease of purchase and fast delivery. The brackets purchased are a quality product and look great. A job well done.”

Helpful Report

Posted 6 years ago

“I am very happy with my new curtains. Even though all communication took place via email and on the phone rather than in person, it all worked out well. Thank you Karen!”

Helpful Report

Posted 6 years ago

“Excellent service, poles look great. Helpful instructions for putting them and packed well for transport. Would recommend.”

Helpful Report

Posted 6 years ago

“Excellent service, highly recommend pole design.”

Helpful Report

Posted 6 years ago

“excellent service and were extremely quick and helpful.Would use again without hesitation”

Helpful Report

Posted 6 years ago

“Very satisfied with the overall quality and services received. The curtains and rail tracks are perfect for the rooms and especially the bay window design and looks.”

Helpful Report

Posted 6 years ago

“Great product but very expensive delivery - for a product that cost £2.51 to purchase I was charges £7.46 delivery. Won’t use again.”

Helpful Report

Posted 6 years ago

Our delivery charges are clearly stated on the website prior to purchase and the item was dispatched on a signed for courier service. The customer had asked for a free metre sample of the tape which we were not able to provide. This is a grievance complaint nothing more.

Posted 6 years ago

“Poor communication late delivery”

Helpful Report

Posted 6 years ago

The goods were ordered late afternoon on a Friday. The customer was advised of a 3/4 working day lead time. Dispatch with tracking emailed in advanced for delivery on the following Monday. We apologise for the 1 extra day in getting the goods to you but we were responsive at all times. We do not accept your comments as a valid complaint. Lead times are estimated,

Posted 6 years ago

“Great service and unique high quality products, perfect :-)”

Helpful Report

Posted 6 years ago

“Easy to order. Rapid response to question via email. Good tracking. Speedy delivery. Quality product. Very happy.”

Helpful Report

Posted 6 years ago

“I gave specific requirements for a hinged curtain pole to take the weight of a William Morris heavy tapestry door curtain. It needed to suit our beamed, 16th century cottage. A very prompt reply with suggestion of suitable pole & choice of finial. I placed my order by phone (no computer where I live) & standard delivery was made in a couple of days. An excellent result. Totally impressed and satisfied customer.”

Helpful Report

Posted 6 years ago

“Good price, quick delivery”

Helpful Report

Posted 6 years ago

“I loved the curtain pole when it came. It was as I expected. I can’t wait for it to be fitted and hang my curtains to see the whole effect. Thank you”

Helpful Report

Posted 6 years ago

Thank you for your review. Acanthus vintage poles are truly unique and the French brackets will make it even more special.

Posted 6 years ago

“Excellent service, professional advice and costs kept within budget. I would highly recommend.”

Helpful Report

Posted 6 years ago

Pole Design is rated 4.7 based on 515 reviews