Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 515 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Curtain pole and fittings arrived promptly and well packaged. Would definitely use them again.”

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Posted 3 years ago

“Pole Design provides an excellent service with flexibility and care. Delivery is speedy and all goods are carefully packaged. This is the second time I've bought from Pole Design and will certainly do so again.”

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Posted 3 years ago

“Excellent service, bought a beautiful pole last November (2020), everything was as expected, delivered on time etc. Unexpectedly one of the Brackets failed, I contacted Pole Design who couldn’t be more helpful. Within 3 working days I received the replacement. Can’t fault that. (What need to mention is that we had lost the receipt) would fully recommend and I don’t normally do reviews.”

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Posted 3 years ago

“Really happy with my purchase, despite a delay with the delivery company - I was kept informed and received my product in great time. Happy to buy again from Pole Design.”

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Posted 3 years ago

Unfortunately we are not provided with tracking for these specific items. There is currently a delay due to the current COVID situation. The couriers do not deliver on Saturday so it will probably be Monday, we will look into it first thing and be back in touch then,

Posted 3 years ago

“Fantastic help and website ! Even came up with solution as item length out of stock great help”

Pole Design 5 star review on 14th April 2021

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Posted 3 years ago

Thank you for the images and great to see such Patriotism!

Posted 3 years ago

“had to phone customer services for some help - were very clear & helpful. Delivery very quick”

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Posted 3 years ago

“Excellent pole and fittings with nice detail. Quick delivery too.”

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Posted 3 years ago

“Very prompt service, and they answered the phone! Helpful with my question, pole arrived next day. Looks fine but have yet to put it up.”

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Posted 3 years ago

“The curtain pole was missed off the 1st delivery and over a week later after I made numerous emails and phone calls to locate it’s whereabouts it finally arrived. Very poor customer and delivery service....I will not be using or recommending your company again.”

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Posted 3 years ago

Because you inadvertently signed for both packages we had trouble locating the pole which had been left on the van. We chased this up immediately. This did take a few days and glad that you have now received the pole which was delivered yesterday Saturday lunchtime. If you had not received we would have had no problem sending a replacement FOC.

Posted 3 years ago

“Looks lovely and is sturdy and of good quality.”

Pole Design 5 star review on 5th April 2021

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Posted 3 years ago

Glad we were able to find a substitute product to your budget. The Swish pole with Capella finial is simply beautiful.

Posted 3 years ago

“Fantastic service! Received a free replacement of a broken part in less than 48 hours from my first email. Very happy!”

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Posted 3 years ago

“Fantastic website with great photographs and descriptions. Excellent prices and great service. Very many thanks.”

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Posted 3 years ago

“Quick response, and helpful.”

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Posted 3 years ago

You were notified on both order processing and dispatch through the website portal. Please can you check your junk folder. We note the order was dispatched the day after the order was placed; it is in its way to you, and we will keep you updated by direct email.

Posted 3 years ago

“Pole design were very helpful, always answered my queries quickly and the items arrived quickly. BRILLIANT”

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Posted 3 years ago

“Sent out samples free of charge, saved me money & the delivery service is fast.”

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Posted 3 years ago

“The quality is excellent couldn’t wished for better and service the same”

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Posted 3 years ago

“Made several orders to Pole design. To be fair 2 of the orders were great, exactly what I ordered and did the job fabulously. However, the order of a pole in "Distressed Gold" on arrival the only thing distressed was me having waited 2 weeks (not a major issue) I could have done better had I painted it myself!!. Provided feedback (to try and help) and was basically told I hadn't checked it properly (yes I did) had focussed and photographed only on one part (all parts were the same), If I saw it hanging up I wouldn't have noticed!!! It certainly did not match the picture as shown on the website. Very disappointed :-(”

Pole Design 2 star review on 19th March 2021

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Posted 3 years ago

We are sorry you are unhappy with the customised finish however you could have ordered a free sample in advance so you would know what to expect . You were also notified on order that this product had a two week lead time as it was custom made. It was sent out within the two week lead time as promised. We followed your complaint up immediately with the Manufacturer and their comments were that they would not send the poles out if they were not OK. In this case, the owner of the company actually applied the finish himself. The order was part of a whole batch of Distressed Gold orders for numerous customers that were all finished at the same time. All were fine and there was no negative feedback from other customers. Nothing has changed in decades. Same powders, same lacquers, same technique. If you weren't able to see the background colour under the gold, then it would be a solid gold not distressed. If you only look at one of the brackets and look closely and photographed it in isolation, then you may be ignoring the larger picture.

Posted 3 years ago

“A lovely curtain pole. Arrived well packaged.”

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Posted 3 years ago

“After a delay in despatch caused by goods being lost in shipping, immediately on notifying Pole Design, they sent out another set, on overnight delivery. Goods superbly packed. Quality of brass poles and mountings is excellent. Really solid brass pole and brackets and the latter will support any sensible weight. Very pleased I found Pole Design.”

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Posted 3 years ago

“Very strong design which is highly effective. However the You Tube video with verbal instructions were not consistent with the actual installation.”

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Posted 3 years ago

Pole Design is rated 4.7 based on 515 reviews