Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 523 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery and product just what I asked for thank you.”

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Posted 8 years ago

“Colour a little shiny but looks good”

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Posted 8 years ago

“Pole Design stocked what I needed, despatched it quickly and it arrived in good condition on the morning scheduled for delivery. All very good!”

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Posted 8 years ago

“My expensive curtain pole was delivered whilst I was out. I expected the delivery driver to require a signature, but obviously not, as the pole was put over my side gate. No note was put through the door to tell me it had been delivered to this place I found pole by chance! The pole has some minor scratches and the wrong endcaps. I phoned Pole design who said they would get back to me by email. Four days later no such email has arrived just a link to review, hence negative review.”

Helpful Report

Posted 8 years ago

Dear Sarah We are sorry that the delivery people left the pole without a signature and that the pole was damaged. As soon as I was notified of this I contacted our Supplier on Thursday afternoon. You need to allow 48 working hours for us to investigate with Tuffnells. The factory is now closed until Monday morning. I feel this is very unfair to leave such a negative review when we have not had the chance to investigate. We will get back you on Monday morning with a update and we will of course send out a replacement for the damaged pole.

Posted 8 years ago

“Whilst the product is excellent, the main concern I have is with the after sales which after many calls and emails I have still not heard anything! I needed an additional pole and since I did not hear from anyone after spending almost 600 pounds, I have placed an order online on Thursday for a neo pole and paid as well and was expecting ' a next day delivery' but have still not heard from anyone...”

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Posted 8 years ago

Dear Anupreet. Your order was placed and delivered on the 11th July. You did not confirm the parts you wanted to return until 23rd August when you came back from your holiday. This was then outside our 30 day Returns Policy. We spent a lot of time assisting you with window design to make sure you got what you wanted.. At no time did we state that we could cut Neo poles to length prior to delivery but we indicated on the invoice what length you should cut each piece with a hacksaw to fit your window. Your latest order has been processed on a free next working day delivery service. Your account was updated just after we received your order both with a Processed message and a Dispatched message with the tracking code. These may be in your Spam or Clutter file for which we cannot be held responsible. I have also emailed you separately this morning with screenshots of these. Your order is out for delivery today Monday 17.10.16 between 9am and 5pm.

Posted 8 years ago

“Had a problem with a ceiling bracket which was faulty. Rang to arrange for a replacement which I am happy to say was sent out the same day foc. Helpful staff and excellent service.”

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Posted 8 years ago

“I found dealing with your company a real pleasure. My email was answered quickly, the samples arrived promptly and my order arrived as instructed. I appreciated being informed of the day of delivery. However my Silent Gliss Metroflat curtain rail was disappointing. But this is what I've come to expect in this 'less than perfect' world we now inhabit. The design is brilliant, but the quality of the metal finish had minor flaws [ oblivious when hanging on the wall - I will admit] and the plastic covers for the brackets were a cheap finish. But as I say, only to be expected in the 21st century. The balance of these imperfections was the service and professionalism of Pole Design, which I could not fault.”

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Posted 8 years ago

“Reference Order Number 033602/1 of 30/08/2016 SIENNA 35mm dia. 360cm WHITE We assembled and erected this curtain pole yesterday. The fitting instructions made no mention of allowing for the curtain drop (in our case, to the floor) when positioning the height of the brackets nor do they mention using a spirit level to ensure that such a long pole length is horizontal. The order of tasks could be clearer. For example, for a pole in two sections one needs to join these together first and then position the centre bracket as a pivotal point to ensure both end brackets accommodate a horizontal fixing. Fixing the two pole sections securely together is crucial and requires a good deal of attention. The erected pole looks good and we plan to hang our new curtains this week! A big "thank you"" to Karen Rhodes who was particularly helpful in advising us of delivery to our home in Ireland. Yours faithfully Benjamin Newing 13 The Crescent, Weir View, Kilkenny”

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Posted 8 years ago

“I am very pleased with my purchase from Pole Design. The website was easy to use and there was an excellent choice of poles.”

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Posted 8 years ago

“Commissioned a very specialized curtain project in Portugal and the outcome was exceptional. Excellent service”

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Posted 8 years ago

“Great advice and helpful service, thanks very much .”

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Posted 8 years ago

“I was specifying a pole for matching to fitted furniture and the representative was very helpful from start to finish with all my queries and was able to provide what I asked for and assist with all my questions”

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Posted 8 years ago

“Faster deliver good communications and quality product - thanks”

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Posted 8 years ago

“Excellent quick service Perfect Great on communication Great quality, well packaged, delivered quickly would recommend!”

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Posted 8 years ago

“Bought two finials last week, they didn't fit, rang co. They didn't answer phone so went out, whilst out they called back saying to ring or email l emailed back and ad of today l have heard. Nothing, l am returning goods today a d will probably buy elsewhere”

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Posted 8 years ago

Dear Gillian, you contacted us regarding the return of goods less than 48 hours ago and we are dealing with your request. Please note we are waiting on a returns code and will be back in touch shortly. We hope this is to your satisfaction

Posted 8 years ago

“Fantastic design, really good quality. Hopefully they'll last forever.”

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Posted 8 years ago

“We ordered a Silentgliss pole and brackets which we knew was excellent quality - Pole Designs prices were very competitive, their range of products and options good and delivery was prompt, accurate and very well packaged. So overall very good.”

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Posted 8 years ago

“I purchased a couple of poles from the acanthus vintage range. Sample service was fast and I was delighted with the cute swatches. The poles arrived quickly after ordering and was delighted with the high quality of the poles. Would definitely use again.”

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Posted 8 years ago

“Super impressed with the fast and helpful service we received from Pole design. Amazing range of styles and sizes and very knowledgeable staff ready to help. Very competitive prices for great quality. Saving of hundreds of pounds on the price quoted by John Lewis( never knowingly undersold lol) Thanks we will buy from you again Wanda Hertfordshire”

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Posted 8 years ago

“A mix up in the order, was delayed as well. However all rectified and sorted and they expedited the delivery again at no extra cost to me. Courteous in all emails and no quibbles. Would defiantly use them again. Alison Niven”

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Posted 8 years ago

Pole Design is rated 4.7 based on 523 reviews