Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 515 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my purchase from Pole Design. The website was easy to use and there was an excellent choice of poles.”

Helpful Report

Posted 8 years ago

“Commissioned a very specialized curtain project in Portugal and the outcome was exceptional. Excellent service”

Helpful Report

Posted 8 years ago

“Great advice and helpful service, thanks very much .”

Helpful Report

Posted 8 years ago

“I was specifying a pole for matching to fitted furniture and the representative was very helpful from start to finish with all my queries and was able to provide what I asked for and assist with all my questions”

Helpful Report

Posted 8 years ago

“Faster deliver good communications and quality product - thanks”

Helpful Report

Posted 8 years ago

“Excellent quick service Perfect Great on communication Great quality, well packaged, delivered quickly would recommend!”

Helpful Report

Posted 8 years ago

“Bought two finials last week, they didn't fit, rang co. They didn't answer phone so went out, whilst out they called back saying to ring or email l emailed back and ad of today l have heard. Nothing, l am returning goods today a d will probably buy elsewhere”

Helpful Report

Posted 8 years ago

Dear Gillian, you contacted us regarding the return of goods less than 48 hours ago and we are dealing with your request. Please note we are waiting on a returns code and will be back in touch shortly. We hope this is to your satisfaction

Posted 8 years ago

“Fantastic design, really good quality. Hopefully they'll last forever.”

Helpful Report

Posted 8 years ago

“We ordered a Silentgliss pole and brackets which we knew was excellent quality - Pole Designs prices were very competitive, their range of products and options good and delivery was prompt, accurate and very well packaged. So overall very good.”

Helpful Report

Posted 8 years ago

“I purchased a couple of poles from the acanthus vintage range. Sample service was fast and I was delighted with the cute swatches. The poles arrived quickly after ordering and was delighted with the high quality of the poles. Would definitely use again.”

Helpful Report

Posted 8 years ago

“Super impressed with the fast and helpful service we received from Pole design. Amazing range of styles and sizes and very knowledgeable staff ready to help. Very competitive prices for great quality. Saving of hundreds of pounds on the price quoted by John Lewis( never knowingly undersold lol) Thanks we will buy from you again Wanda Hertfordshire”

Helpful Report

Posted 8 years ago

“A mix up in the order, was delayed as well. However all rectified and sorted and they expedited the delivery again at no extra cost to me. Courteous in all emails and no quibbles. Would defiantly use them again. Alison Niven”

Helpful Report

Posted 8 years ago

“Curtain pole arrived very quickly and was exactly what I expected. A positive experience.”

Helpful Report

Posted 8 years ago

“I need a pole with a short profile bracket and managed to find one here. Karen was very helpful. Delivery took about a week from ordering.”

Helpful Report

Posted 8 years ago

“Great service! Vary happy with my purchase.”

Helpful Report

Posted 8 years ago

“it took forever to get the items, we had very little communication and they did only communicate when we threatened to take action to recover our money. very poor company and we would not recommend them to anyone based on this order.”

Helpful Report

Posted 8 years ago

Many apologies for the delay. The manufacturer of this item had production problems in the factory which unfortunately affected a lot of customers. We passed on as much information as was available to us at the time. We understand the problems have now been resolved and don't anticipate any future delays.

Posted 8 years ago

“Help before purchase and customer service after purchase could not have been better. I would really recommend this company”

Helpful Report

Posted 8 years ago

“Friendly, first rate professional service. Brian Wall”

Helpful Report

Posted 8 years ago

“The track does not fit perfectly and we've had to use one of our own smaller brackets to make it fit. I had said the measurements weren't fitting exactly with the template but was told not to worry. Also I was told the number of brackets supplied would be enough but have not been supplied with enough to be placed on the recommended 60cm apart. Track seems firm and looks nice though - yet to put our heavy curtains up to determine whether the track will, in fact, take the weight.”

Helpful Report

Posted 8 years ago

Dear Joanne, We are sorry you have had an issue with the track, however you did not contact us prior to this review. If you would like to contact us we will have a look at the problem.

Posted 8 years ago

“I have bought several poles from Pole Design (about 6 of different types) and they have all been just what I wanted. Just been back again to buy extra chrome rings for one pole I delayed installing as used more rings on other poles. Have ordered over telephone and internet. They have been very helpful and most efficient. Would definitely use them again and recommend them.”

Helpful Report

Posted 8 years ago

Pole Design is rated 4.7 based on 515 reviews