Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 523 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Very nice poles great great great great great great”

Helpful Report

Posted 2 years ago

“Delivery costs are high. They sent the wrong but didn’t want it back as too costly to return? They confirmed sent replacement which took ages to arrive, courier said had been when hadn’t. The parcel was battered and broken and contents damaged. They have not replied to my last email. Avoid.”

Helpful Report

Posted 2 years ago

Hello, we are sorry you have had these issues and we forwarded the damaged packaging issue to the courier company for feedback. However, We were unaware there were any issues with the actual goods. If this is the case please let us know and we will organise replacements to go out asap. The original order did not need to be returned and we sent this order as a replacement FOC. Our delivery costs are in line with other suppliers and are reasonable. This should have been on a 1/2 working day signed for service but it sounds like the goods got lost hence the damage for which we do apologise.

Posted 2 years ago

“Lovely quality item. Great customer service when i relaised the pole was too small.”

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Posted 2 years ago

Thank you for your review and glad we were able to assist. There is a solution to every problem!

Posted 2 years ago

“Excellent service - very quick assistance in getting things ordered that were slightly bespoke. Great comms and quick delivery.”

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Posted 2 years ago

“The poles are good quality and as described and per the pictures. The service we received was excellent.”

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Posted 2 years ago

“We have used Pole design now on two occasions to furnish two houses with Curtain poles. On both occasions we have found Pole design to be very competetive in such a crowded market place. There were minor hiccups on both orders, nothing to do with Pole design and more to do with the delivery and manufacturer. However, we can't fault Karen who kept us informed and updated at all times. Great service. Thank you again.”

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Posted 2 years ago

“Very good communication and very helpful. Thankyou”

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Posted 2 years ago

“Pole design was responsive to my emails and kept me informed of when my pole was to be despatched.”

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Posted 2 years ago

“Brilliant service, speedy delivery and very competitive price. Would definitely recommend.”

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Posted 2 years ago

“Excellent, although mixup with order it was rectified very quickly.”

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Posted 2 years ago

“Excellent service, speedy delivery and a very competitive price for the curtain poles. Would highly recommend.”

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Posted 2 years ago

“Nice......”

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Posted 2 years ago

“Very quick and friendly support. It war my second buy at pole design. The poles were sent to germany, they arrived soon after ordering. Thank you!”

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Posted 3 years ago

“Fast delivery, good price”

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Posted 3 years ago

“Good prices, excellent selection products most importantly seconds to non-customer service! John Lewis could learn a thing or two from these guys as to how to treat customers!! Would highly recommend them!”

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Posted 3 years ago

“Speed delivery and kept in contact.”

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Posted 3 years ago

“Perfect service”

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Posted 3 years ago

“A good selection to choose from, a good quality product which arrived very quickly.”

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Posted 3 years ago

“So impressed! I ordered Thursday afternoon. Expected 2 days delivery wait but it arrived next day! Also the cheapest price online for like for like product. Beautiful, high quality curtain pole and finials which looks fantastic in my new living room. Thank you. X”

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Posted 3 years ago

“I could not believe it arrived within 2 days very impressed. The pole was neatly wrapped avoiding it getting scratched. I would 100% recommend. My pole is beautiful.”

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Posted 3 years ago

Pole Design is rated 4.7 based on 523 reviews