Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 523 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

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Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Awesome customer service and very helpful. Delivery was quick. Product is top notch.”

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Posted 2 years ago

“Very good service , would definitly recommend.”

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Posted 2 years ago

“Don't rely on getting items quickly..”

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Posted 2 years ago

We are sorry for the delay with the silent gliss cord weight. Usually this is on a 2/3 working day lead time. Unfortunately this item was out of stock but this has now been dispatched and you should have received it. Any issues please let us know.

Posted 2 years ago

“I contacted pole design as I was not sure exactly what I needed for a project. Karen was most helpful and suggested the brackets I needed for the job. My order was sent in two parcels and part of it arrived the next day. Unfortunately, through no fault of Pole Design, the carriers managed to lose the second parcel. Karen was most helpful in liaising with the carriers to try and trace the package and when that was unsuccessful immediately arranged for a replacement to be sent which arrived the next day. Great service and Pole Design would be my first call for any similar project.”

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Posted 2 years ago

“Excellent service. My curtain pole was delivered the next day and in perfect condition. Thank you”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Everything went smoothly, except I ordered the wrong thing. But that's my fault :)”

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Posted 2 years ago

“super-fast service, everything in stock, well-packaged for shipping, exactly as requested”

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Posted 2 years ago

“Efficient and professional company with easy access to help with any problems or inquiries”

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Posted 2 years ago

“It was my third purchase from Germany. Perfect service and reliable delivery.”

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Posted 2 years ago

“Helpful service and prompt delivery”

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Posted 2 years ago

“The quality and finish is excellent I would recommend anyone who wants curtain poles etc. to buy these, the price is well worth it.”

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Posted 2 years ago

“The whole process was flawless, easy ordering, regular updates of order received, dispatching and the delivery slot with tracking, highly recommend.”

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Posted 2 years ago

Thank you for your review. Glad we were able to dispatch on next working day delivery.

Posted 2 years ago

“Excellent communication and service! I wanted to design a bespoke bay window ceiling curtain track. Karen replied to all my questions promptly (I had plenty), carefully examined the measurements and my photos, and suggested solutions not only based on the different models available, but also on the aesthetics of my space. The end result looks fabulous, and arrived within 5 days of payment, which is incredible given most bespoke items take a lot longer to be manufactured.”

Pole Design 5 star review on 10th July 2022

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Posted 2 years ago

“Silent Gliss - x2 Bay Window corded units Had a number of quotes in person and given I was happy to install myself settled on Pole Design for x2 bay window SilentGliss corded systems. Best competitive price around with shipping at good rates. Karen was prompt at communication and understood my concern around the measurements and making sure accurate. Supplied pictures and measurements and had a number of draft drawings, always willing to work with me and not pushy for sale compared to some other companies I was getting quotes off. Once ordered delivery side was prompt and well packaged in foam and wood support frame (now have a little bit of kindling too, bonus!). Would use again and have already recommended!”

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Posted 2 years ago

Thank you for your kind review

Posted 2 years ago

“Fast service, well packaged and on time.”

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Posted 2 years ago

“The poles were delivered later than the expected latest date and missed the day the fitter came - causing additional delay and expense.”

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Posted 2 years ago

We are sorry for the slight delay with your order. One of the profiles was out of stock. We do advise not to book fitters until you have the goods in hand.

Posted 2 years ago

“Very happy, exactly what I needed, thank you very much”

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Posted 2 years ago

“Just what ineeded”

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Posted 2 years ago

Thank you for your review. The Silent Gliss Wave Fusible Tape can be combined with the Pocket tape to give extra body to the heading.

Posted 2 years ago

“Thank you Karen for getting a wave rail to me in 3 working days, would have been 2 if not for the carrier sending a small vehicle for a 4.2 mtr track! Great service at a fair price, will not hesitate in ordering from you again.”

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Posted 2 years ago

Pole Design is rated 4.7 based on 523 reviews