Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 519 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 x Inspired by Integra poles in Satin Nickel, they arrived super fast and well packaged. Put them up yesterday, all very straight forward and they look amazing. Clean, modern style - perfect.”

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Posted 4 years ago

“Excellent product and service. Brilliant communication and attention to detail plus speedy production and delivery!”

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Posted 4 years ago

“good price and friendly customer service”

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Posted 4 years ago

“the delivery had gone to the wrong postal address 3 times still waiting for them to arrive”

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Posted 4 years ago

Hello, the postcode was misread as GLU2 80LA instead of GLU28 0LA an easy mistake to have made got which we apologise . It is Sunday today and we will be back in touch on Monday to sort it out for you

Posted 4 years ago

“We are delighted with the very prompt and excellent service we have just received from Pole Design. Would highly recommend their service and, in particular, Kester products.”

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Posted 4 years ago

“Great customer service and quick delivery. A special "thank you" to Karen for her help.”

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Posted 4 years ago

“Great service and an excellent product. Had some fairly heavy curtains that I wanted to ceiling mount. The curtain rails I ordered are perfect. They were cut to the exact size and all instructions / requests were achieved. Very impressed”

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Posted 4 years ago

“the delivery took over a month to come”

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Posted 4 years ago

The order was delayed by two weeks (taking into account bank holidays) due to Covid-19 as most factories were closed. I think this is reasonable especially since you would not have been able to purchase this from any shops due to Lockdown. Our usual 4/5 working day lead times have now resumed for made to order items thanks to our hard working Distributors

Posted 4 years ago

“Great product, fast delivery. Thank you”

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Posted 4 years ago

“Very happy with our choice of portiere rod for our front door. Looks amazing in place and has a touch of class which we wanted.”

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Posted 4 years ago

“A very knowledge personal service by Karen who clearly understands the world of curtain tracks. Went the extra mile to ensure the tracks were manufactured and delivered in these very testing times”

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Posted 4 years ago

“A very helpful and obliging company to deal with”

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Posted 4 years ago

“Good stuff good comms.”

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Posted 4 years ago

“Good service fast delivery”

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Posted 4 years ago

“Easy ordering, acceptable price, gorgeous high-quality product, super fast delivery, well packaged. Very happy with everything. :)”

Pole Design 5 star review on 26th May 2020

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Posted 4 years ago

“Really good service from start to finish Karen is very professional and helpful would definitely recommend”

Pole Design 5 star review on 25th May 2020

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Posted 4 years ago

Thank you for your review The Metropole with Ball finials is a good choice for your bay window,

Posted 4 years ago

“I ordered a curtain pole and was told it would be delivered on Wednesday 20th May. Part of my order arrived on Saturday 23rd May in a badly damaged box. I’m still unsure as to when the actual pole will be arriving! I emailed customer service and was told Covid 19 was to blame... I will be requesting a refund when the actual pole arrives!”

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Posted 4 years ago

We are sorry the item arrived late , however we haven’t had the chance to look into it yet because it’s the weekend. We will investigate first thing on Monday morning. Just to clarify the item inside was not damaged just the outer packaging which is doing its job. You have now decided you want to return the undamaged items which we will arrange. A negative review here seems totally unsubstantiated.

Posted 4 years ago

“Prompt, efficient and knowledgable service, wouldn't hesitate to recommend to family and friends. This is my sceond purchase from this, my first choice curtain pole company.”

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Posted 4 years ago

“Very efficient communication to quote, and confirm. Pole arrived quickly well wrapped and supported with all fittings and instructions. Thanks !”

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Posted 4 years ago

“Excellent, thank you so much.”

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Posted 4 years ago

Pole Design is rated 4.7 based on 519 reviews