Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 515 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the order of hallis control rods there was a slight delay in delivery but great response to the problem and product was delivered the next day. Very impressive. Product is quality at a good price. Many thanks.”

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Posted 7 years ago

“I ordered two Advent wooden curtain poles....Delighted with the product, excellent value for money, maybe better communication would help,that said, I have ordered two more.”

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Posted 7 years ago

“Every time I had a quiery it was dealt with very courteously and quickly. I cannot thank you enough for all the help and guidance given and the product (yet to be fitted) looks very smart and does exactly what I want. So 10/10 and thank you!”

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Posted 7 years ago

“I wish I'd discovered this website sooner! Last year we moved into our new mid-terraced home that had L shaped bay windows. We wanted to do away with the unsightly plastic tracks that were left in the living room, in favour of curtain poles and a personal preference to eyelet curtains. Ended up spending a small fortune on a different online store for a bay window pole set (which needed cutting to suit) and separate ceiling brackets because it came with unsuitable wall brackets, to get it how we wanted it. Just got round to getting the bedroom bay window done, but fortunately this time around, I stumbled upon Pole Design. It turned out to be a fab way of creating a bespoke design to suit my windows, without having loads of unnecessary leftovers. Top quality products, and fab customer service. Will definitely be my first port-of-call in future.”

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Posted 7 years ago

“It was an incredibly smooth experience. Karen from PoleDesign advised on other fabrics we haven't previously considered and were actually the ones we liked the most and ordered. Specification of our curtain was discussed in full detail. Karen was informative and helpful, there's no question that would be too silly. The order arrived promptly and most importantly EXACTLY as per the specification. The curtain looks great and we're already pondering ordering another one ;)”

Pole Design 5 star review on 25th September 2017

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Posted 7 years ago

“It was a smooth experience. Karen advised on other fabrics we haven't previously considered and were actually the ones we liked the most and ordered. Specification of our curtain was discussed in details, Karen was informative and helpful, there's no question that would be too silly. The order arrived promptly and most importantly EXACTLY as per the specification. The curtain looks great and we're already pondering ordering another one ;)”

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Posted 7 years ago

“The personal touch from customer adviser Karen Rhodes. She made the process very quick and simple. And when we had an issue with our delivery, she acted promptly and accordingly to ensure the problem was rectified and we were happy.”

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Posted 7 years ago

“Excellent delivery time.Lovely product.”

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Posted 7 years ago

“Very happy with the silent gliss curtain pole. Have bought them from pole design before on a few occasions. Not happy with the delay in delivery. Had to ask for updates instead of being kept updated on progress with my order.”

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Posted 7 years ago

“Karen was cery helpful in resolving our issues. They offer great after care and would use again.”

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Posted 7 years ago

“I had several issues with both the pole and the fittings I bought. Very helpful after sales support sorting out the issues. Obviously it would have been better if the product had been right first time, but being great that things were sorted out without any fuss.”

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Posted 7 years ago

“A very fast, helpful and efficient service.”

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Posted 7 years ago

“I finally received my order and whilst the brackets were fine, the packaging was completely destroyed which could have resulted in damaged goods. I informed Pole Design - with photos - who responded by telling me my complaint was passed to Tuffnells - but no apology was made by Pole Design who I purchased from.”

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Posted 7 years ago

The Client's order was dispatched on schedule within 2/3 business days and she was notified as out for delivery by Tuffnell's on Wednesday 19.07.17. The goods were misrouted by Tuffnells and then delivered on Monday 24.07.17. The customer emailed us at 6am this morning to tell us that the packaging was damaged and that the goods were damaged. She emailed us again 10 minutes later to tell us they were not damaged and to ignore her email. She then then emailed us an hour later wanting an apology for the damaged packaging. We believe this person is behaving unreasonably and the review is disproportionate and we do not want to deal with her again. Of course if the goods had been damaged they would have been replaced immediately and without question.

Posted 7 years ago

“Great Service”

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Posted 7 years ago

“We had great service from Pole Design. We were clueless about what we wanted but the technical and design advice was superb. The poles arrived on time and well packaged.”

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Posted 7 years ago

“The item has not been delivered following multiple enquiries back with the company; refund has been refused. We will now need to reach out to consumer watchdog to assist us in claiming costs back.”

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Posted 7 years ago

The customer ordered two made to measure tracks on 29.06.17. These items have an estimated lead time of 4/5 working days. We notified the customer on dispatch and the items were due to be delivered on Monday 10.07.17.; working day 6. However, the delivery Company have been unable to locate the address. We feel the customer has been extremely premature in posting this review given the goods are still in transit. Made to measure items cannot be refunded as they cannot be resold and this is clearly stated on our Terms and Conditions. We would be happy to talk to Consumer Watchdog. Can you please confirm urgently your delivery details so we can deliver tomorrow Wednesday.

Posted 7 years ago

“We ordered an antique brass curtain pole and finials. The delivery arrived within the indicated lead time, however, the finials were in antique silver rather than brass. After a quick email to Pole Design replacement finials arrived two days later without any hassle and no need to return the incorrect ones. Top service and the product is quality!”

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Posted 7 years ago

“Great service, product and communication”

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Posted 7 years ago

“Goods delivered were ok, but delivery firm was terrible. Did not deliver when expected and when phoned and new date was arranged didn't turn up. Eventually re-arranged for delivery to work address which always had someone present in working hours.”

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Posted 7 years ago

We are sorry you had problems with the delivery Company. Due to the nature of the product we have to use a specialist Company who we find normally very reliable, however they cannot always work round schedules when people are at home. We are glad you are happy with the products supplied by Pole Design

Posted 7 years ago

“Having searched so many suppliers for Curtain Draw Rods we were very happy to find them with Pole Design. Very fast delivery. Although we unfortunately had one damaged, Karen sorted this out and immediately despatch a replacement. Excellent service thank you so much.”

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Posted 7 years ago

Pole Design is rated 4.7 based on 515 reviews