Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 519 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

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Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“The end result is amazing and has transformed our living room and bedroom. Everything is excellent quality and even when one of the tracks didn't work, Pole Design immediately rectified the problem and made it easy for us to return the faulty item to the manufacturer.”

Helpful Report

Posted 6 years ago

Thank you for your review Penny. So happy that you loved the Wave curtains so much. Bedra is one of our favourite fabrics for style, drape and keeping out the light. These will swish along nicely on your Silent Gliss 5100 electric tracks.

Posted 6 years ago

“We purchased Silent Gliss Poles and Wave curtains for our new kitchen extension. We were delighted with the quality of both items. Arrived on time and well packaged. Curtains fitted perfectly as you said they would!”

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Posted 6 years ago

“The pole and fittings looked good enough on paper for us to place an order. When the delivery was opened all items met our expectations. Cannot wait for them to be installed as the room is undergoing a refurbishment.”

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Posted 6 years ago

“Excellent company very patient with me whilst making mistake after mistake with the angles The packaging was amazing as well, and the price compared to a well known store that sells curtains was very good Would highley reccomend”

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Posted 6 years ago

“Very quick delivery got what I asked for,very happy”

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Posted 6 years ago

“Corresponded very well with my queries well packaged”

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Posted 6 years ago

“Website easy to navigate. Lots of designs and colours to choose from. Extremely good value for money. I would have given 5 stars if it wasn't for the exorbitant shipping costs. I paid far more for that than the articles I ordered.”

Helpful Report

Posted 6 years ago

Orders under £95 incur an £8.95 delivery charge. This charge is clearly specified at checkout. The items were 75cm long and delivered by Courier signed for. Delivery costs.

Posted 6 years ago

“Prompt delivery of well packed items. Delighted with the design and look. Relatively easy to fit, easy to cut to size.”

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Posted 6 years ago

“Customers service was very good, ordered my poles lunchtime and they were delivered by lunchtime the next day. Delivery was free as my purchase was over £75. Quality is very good and colours of poles are lovely. Cannot wait to put them up”

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Posted 6 years ago

“I order lunchtime one day and poles were delivered by lunchtime the next day. Lovely quality and colour was just what I was looking for. Great service”

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Posted 6 years ago

“Good product and price. Problem with missing part was dealt with very quickly and efficiently.”

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Posted 6 years ago

“So disappointed with this company waited weeks for my ceiling brackets , had no response to my emails and no answer to my calls will never use this company again, eventually they sent my goods six weeks later .”

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Posted 6 years ago

We apologise for the delay with the delivery. However, we should point out that the delay was three and a half weeks and this was due to the factory closing down for two weeks during the Christmas period. The order was placed on the 18th December and this was too late to get delivery before Christmas. We recommend any customers requiring goods around the Christmas period should order by beginning of December

Posted 6 years ago

“Polo is fine shame about the price and the delivery price as I wish I had looked in homerase first as they are only £16.99 and I payed £37 in total from your company. So shop around first.”

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Posted 6 years ago

Our product is not available in Homebase. The customer is confusing our product with something else.

Posted 6 years ago

“Very helpful and more than happy to advise. Very pleased with the product.”

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Posted 7 years ago

“The instructions given on your website on how to use wave tape and working out the amount needed was very helpful. This made ordering a breeze. The checkout was very straightforward, and delivery was prompt. I'm very pleased with the quality of my purchase. Thankyou.”

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Posted 7 years ago

“Competitive price for the curtain rail that I wanted. Delivery took a day longer than anticipated hence dropped to 4 stars”

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Posted 7 years ago

“Through email, Karen was very supportive as I measured and ordered a new pole for a bay window. It was subsequently delivered promptly and extremely well packaged.”

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Posted 7 years ago

“Excellent customer service, goods delivered very quickly and when i called to ask a question I was given all the help I needed. I would highly recommend using Pole Design for anyone.”

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Posted 7 years ago

“Karen was able to fulfil a bespoke requirement without fuss and very quickly. Thank you.”

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Posted 7 years ago

“Good quality items delivered promptly - excellent service.”

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Posted 7 years ago

Pole Design is rated 4.7 based on 519 reviews