Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 523 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Professional Very Helpful Product Quality of a High Order”

Helpful Report

Posted 1 year ago

“So pleased with the corded curtain track that was made to measure for a small bedroom window. I ordered it and three days later it was delivered very well packaged.”

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Posted 1 year ago

Thanks for your review. The silent gliss 3000 track is ideal for smaller windows and highly efficient. We can get silent gliss to you very quick so glad you are happy

Posted 1 year ago

“Arrived in a well packaged protective tube and cut to extra toy the measurements we required. 100% recommended. Ceiling curtain track runs really smooth”

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Posted 1 year ago

“Great products. Info flow latterly improved. Initial shipment was lost but corrected brilliantly by the CS team.”

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Posted 1 year ago

“Fast service.”

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Posted 1 year ago

Thank you for your review. Most in stock items can still be delivered next day if ordered before 4pm

Posted 1 year ago

“Good range of products. I found what I needed and it was dispatched promptly.”

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Posted 1 year ago

Thank you for your review. Glad the Silent Gliss Universal Brackets 3630 arrived promptly and that you are happy with our service.

Posted 1 year ago

“The colour wasn’t quit as I expected.”

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Posted 1 year ago

This is completely unreasonable. You were advised about the out of stock item. The order was delivered asap. Our terms and conditions which you agreed to at checkout ask you to check whether there is a restocking fee.

Posted 1 year ago

“Perfect communication with the team at Pole Design Everything was done perfectly to size and send securely on time. Also very good advise ;) Sam”

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Posted 1 year ago

“Really pleased with the pole. Very solid and sturdy and stunning looking. Finials are really lovely too.”

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Posted 1 year ago

“I liked the cut to measure service and the tracks arrived perfectly protected.”

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Posted 1 year ago

“Very efficient service from order to delivery”

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Posted 1 year ago

“Good service and very responsive to queries. Disappointed with the actual product though.”

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Posted 1 year ago

“Superb high quality crystal glass finials, delivered the next day, beautifully packaged. Thanks.”

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Posted 2 years ago

“Great service and prompt response to enquiries. Delighted with the product too.”

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Posted 2 years ago

“Very pleased with pole and the customer service received.”

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Posted 2 years ago

“Ordered and paid mid December, received end of January! No telephone response for a couple of weeks and no apology/ compensation for inconvenience Eventually arrived in damaged box but all components present and quality of pole to be fair was very good”

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Posted 2 years ago

We are sorry for the delay with delivery. We were not made aware of the damaged box till now. You ordered the pole set mid December and it was placed on order same day. Unfortunately the item was out of stock. The supplier was closed from 21st December till 3rd January. We did send you an email on 16th January to notify that delivery was delayed till end of the month. Perhaps you missed this?

Posted 2 years ago

“The Pole Design Team right from the moment I made contact were very professional and informative on the wide range of available items to suit my requirements. From the advisory to Purchase than the delivery, I had no issues at all and highly recommended.”

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Posted 2 years ago

“Update of my previous 2 star review to 5 stars! Delivery problem was sorted out as quickly as possible. Communication was perfect and I can highly recommend them!”

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Posted 2 years ago

“Despite 2 emails and a phone call to chase up a delivery, where I was assured I would be contacted back with details , I had no feedback ftom Pole Design at al! I received delivery advice from Evri nearly 4 weeks after the order date. But no shipping advice, supportor feed back was received from Pole Design. I cannot comment on the quality of the item, but as to customer handling: not recommended.”

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Posted 2 years ago

Hello We are sorry you are dissatisfied but the manufacturer was waiting on components. We have notification this was delivered last Wednesday 28th December. Please check your emails and let us know if any further issues. We have been having a Christmas break which I’m sure you can appreciate hence why we have been working with skeleton staff.

Posted 2 years ago

“I decided the pole I ordered was a little too wide in diameter and asked for an exchange. I received no response. I'm not very impressed by the customer service.”

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Posted 2 years ago

You purchased the pole in May and then contacted us nearly two months later in July. The timescale of this is outwith our terms and conditions for returns. Please see our returns policy which is located in our Terms and Conditions Returns Policy You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us by email within 14 days of receipt of the Goods. You must include your order reference, the name or code of the items you are returning and the date you placed your order. We will then issue a returns code and instructions on how to return the item.

Posted 2 years ago

Pole Design is rated 4.7 based on 523 reviews