Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 519 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Help before purchase and customer service after purchase could not have been better. I would really recommend this company”

Helpful Report

Posted 8 years ago

“Friendly, first rate professional service. Brian Wall”

Helpful Report

Posted 8 years ago

“The track does not fit perfectly and we've had to use one of our own smaller brackets to make it fit. I had said the measurements weren't fitting exactly with the template but was told not to worry. Also I was told the number of brackets supplied would be enough but have not been supplied with enough to be placed on the recommended 60cm apart. Track seems firm and looks nice though - yet to put our heavy curtains up to determine whether the track will, in fact, take the weight.”

Helpful Report

Posted 8 years ago

Dear Joanne, We are sorry you have had an issue with the track, however you did not contact us prior to this review. If you would like to contact us we will have a look at the problem.

Posted 8 years ago

“I have bought several poles from Pole Design (about 6 of different types) and they have all been just what I wanted. Just been back again to buy extra chrome rings for one pole I delayed installing as used more rings on other poles. Have ordered over telephone and internet. They have been very helpful and most efficient. Would definitely use them again and recommend them.”

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Posted 8 years ago

“Delighted again with the very professional and prompt service. Attention to detail is very reassuring when ordering over the Internet. Have already recommended to friends and happy to do so again. Thanks”

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Posted 8 years ago

“Very happy with service provided. Answer all enquiries promptly and helpfully and very good delivery.”

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Posted 8 years ago

“I have had lots of conversations and emails with Karen, She has always answer me very quickly, I feel she is a valued employer to pole design and they are lucky to have her as a member on there team.”

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Posted 8 years ago

“Purchased a couple of bay window poles bent to fit two tricky windows. I was thrilled at the advice given for measuring and price was good. Delivery was quick and well packaged. Would use again.”

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Posted 8 years ago

“We experienced 5 star service from Pole design. Karen always reply to our emails instantly. Good product choice and quick delivery on orders. Highly recommend to anyone! Will definitely use again!”

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Posted 8 years ago

“Repeat-ordered more of the same pole sets for the rest of our windows. Very good quality product, very fast response to my enquiries and very speedy delivery (to Germany) too. 100% satisfied - would definitely use again.”

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Posted 8 years ago

“Quality products at good prices with very good service.”

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Posted 8 years ago

“Excellent speedy service, decent quality poles at a good price.”

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Posted 8 years ago

“Item delivered very quickly, excellent quality and easy to fit”

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Posted 8 years ago

“After getting a few ideas from Karen at Pole Design I ordered Silent Gliss curtain tracks with sheer curtains, which look great. First class customer service and would be only to happy to use this company again.”

Helpful Report

Posted 8 years ago

“Karen is always very knowledgeable about the products she sells and very prompt at getting back to us when we have an enquiry. We have used her services and have been very happy with the quality of the products as well as fast delivery. We also feel that she offers great value for money. We highly recommend Pole Design”

Helpful Report

Posted 8 years ago

“Received great customer service and advice and was thrilled with my beautiful curtain pole. It was much nicer and better quality than other ones I had seen. Arrived quickly with no problems.”

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Posted 8 years ago

“Pole Design are a fantastic company to work with. I use them weekly and can only say how impressed I am with there customer service and quality of the poles they supply. If you need anything unusual they will also help research and suggest alternatives. A big fat thumbs up from Zoe Price Interiors”

Helpful Report

Posted 8 years ago

“This was the first time I used this company - communications were thorough and service was fast and efficient”

Helpful Report

Posted 8 years ago

“Great customer service and fast delivery. I ordered some poles late in the afternoon and received the following day at 8am. I was not expecting to order the pole so late in the day and be guaranteed delivery the following day especially so early. The pole is of high quality and neatly packaged. Thank you for your interest and excellent service.”

Helpful Report

Posted 8 years ago

Pole Design is rated 4.7 based on 519 reviews