Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 519 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First Rate Service”

Helpful Report

Posted 4 years ago

“Great service and products arrived on time. Will shop again”

Helpful Report

Posted 4 years ago

“We ordered a pair of curtain rods from Pole Design. After a slight delay which made me feel that they had forgotten to dispatch the parcel until I sent an email query asking where it was, the rods arrived in a very well-packaged condition, although I noted that the package was supposed to have been signed-for on delivery by their chosen courier company. In fact, we were out when the courier attempted delivery, so the driver signed my name on the paperwork as having taken delivery, and then leaned over the locked side-gate to leave the package leaning against the gate in the pouring rain. Fortunately, it was wrapped in plastic. The poles were exactly as described, and fitted very easily.”

Helpful Report

Posted 4 years ago

Thank you for bringing this to our attention. We will take this up with the Courier on Monday as this should not happen and we take this seriously. Thankfully the items were very well packaged and no damage was done.

Posted 4 years ago

“Really pleased with my curtain, high quality. Pole design were easy to deal with, fast, efficient and a very good price.”

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Posted 4 years ago

“Exactly what I wanted and delivered in good time.”

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Posted 4 years ago

“Fantastic after sales service”

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Posted 4 years ago

“I had a curtain pole that was sagging considerably and the bracket and C rings I purchased did just the job - and they look great too. The customer service and communication was really good throughout as well.”

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Posted 4 years ago

“Beautiful quality poles exactly as described, thanks”

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Posted 4 years ago

“Good quality of products, speedy delivery.”

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Posted 4 years ago

“Ordering was easy and the curtain track was also easy to put up and work like a dream, even with the black out curtains.”

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Posted 4 years ago

“Excellent product ,reasonably priced .Delivered very efficiently.Thank you.”

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Posted 4 years ago

“Excellent service and product arrived the next day Cant get better than that !!!!!!!!!”

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Posted 4 years ago

“ABSOLUTE PLEASURE TO DEAL WITH POLE DESIGN .KAREN RHODES WAS SO HELP FULL AND THE SERVICE WAS AS GOOD AS SHE SAID IT WOULD BE , EVERYTHING WAS ON TIME AND FIT PERFECTLY WHAT MORE CAN YOU ASK FOR. ALL I CAN ADD IS MY THANKS AND TO SAY I WOULD CERTAINLY RECOMMEND POLE DESIGN I WISH THEM WELL DEREK WEBBER”

Helpful Report

Posted 4 years ago

“Very satisfied with the service and prompt delivery of Silent Gliss tracks for bay windows. Karen was always very helpful on the phone also.”

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Posted 4 years ago

“Delivery took a while but this was due to the COVID 19 situation but they kept me informed as to the progress of my order and delivered when they said they would. Friendly staff and quick to reply to emails. Would use them again.”

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Posted 4 years ago

“We had a problem with the new curtain rail which occurred during the early phase of the COVID lockdown. Once restrictions were relaxed, Pole Design organised the return of the rail for a detailed inspection by the manufacturer and within a few days it was fixed and back up on our wall. Well done Pole Design.”

Helpful Report

Posted 4 years ago

Thank you for your review. We work closely with Silent Gliss to resolve any issues with their products.

Posted 4 years ago

“The poles were of a very good quality”

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Posted 4 years ago

Advent Designs curtain poles are lovingly hand made in the UK.

Posted 4 years ago

“Great customer service, easy to contact and responsive. Great quality products. I have ordered a number of times over the years and these guys are consistently good so number one on my supplier list for window treatments.”

Helpful Report

Posted 4 years ago

“Ordered this product some time ago and was not told it was not in stock. Spoke to them when had not heard anything to be told it would be 6 weeks. Then had to chase them up as the 6 week came to an end. Once chased the ordered turned up within 24 hours”

Helpful Report

Posted 4 years ago

The order was placed with the Manufacturer the same day it was ordered with us. Unfortunately this coincided with Covid19 delays which had an effect on the supply chain. I can assure you this was the case.

Posted 4 years ago

“Customer service excellent and fast delivery, very happy”

Helpful Report

Posted 4 years ago

Pole Design is rated 4.7 based on 519 reviews