Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,116 Reviews

100 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

Visit Website

Write Your review

Tell us how Pod Point Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1349

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is one of the most happiest time of my life I was able to get back after being ripped by my previous trader. I highly recommend Sharon Oneil to anyone who’s looking for a trader to help manage their account and make profit. My family trusts Sharon Oneil to take care of all our trading transaction needs. Sharon Oneil knowledgable, experience and he's attention to detail is why I turn to her with all my trading and mining account. Expect nothing less than top notch service from Sharon Oneil: SHARONRECOVERINGEXPERTS @ Gm ail . co m Whatsapp. +44 7438687236”

Helpful Report

Posted 3 months ago

“Great product, great odering process. Website is straight forward and easy to order the PodPoint. product came recomended and I can understand why. Installation was very quick and straight forward on the day - just over an hour. Really like the app and easy to operate through the app. very pleased with the product. However, the scheduling process was far from starightforward. I found the process of uploading multiple video's and pictures frustratingly slow. If you have a larger house or anything other than a single consumer unit (CU) this process leads to lots of questions and assumptions about what can and can't be be done. Lots of email ping pong with questions resulting in frustration and delay. Advised that your team do not hide cabling under the floor and I was not prepared to have surface mounted trunking inside the house. It appears this would have been necessary if I'd have took your teams advice of having the charger wired back to the main CU (I wanted it wired to a garage CU 2 metres from the charger location). All of this could have been solved in 15 minutes with a survey or some direct conversations. In the end I had my own electrician look at the system and tell me what was needed to facilitate the install. We changed and uprated RCBO's and MCB's and confirmed cable sizes before I came back by email to confirm details. Once this was clarified the team then reverted with an install date quickly. On the day installation was very straightforward and quick given the preparation work that had been done in advance. I strongly suggest a survey for larger houses or more complicated domestic set ups, this would have saved loads of time and frustration during the scheduling process. Otherwise great product.”

Helpful Report

Posted 7 months ago

“I think the whole picture sending is complicating and delay in getting the service up and running. I would suggest a person to come out to check everything over which is a 5 minute job but when emailing back and forth it took nearly 2 weeks to sort out. The installation however was very easily done by a very friendly engineer named Denroy who understood what I wanted and easily installed the product”

Helpful Report

Posted 7 months ago

“I’ve only given three stars because the point of contact dealing with my application was worse than useless. Never responded to emails and was never in the office when I rang. Twice he sent one engineer to do a two man job, despite the initial survey telling him it needed two engineers. Luckily the engineers were great and installation went smoothly, or this would have been a worse review. Let’s see how we get on with charging the car now…..”

Helpful Report

Posted 8 months ago

“Administration poor but installation very good. Some replies to your emails and up in a black hole meaning appointments not confirmed and slots teallocated. Filling in application form tedious particularly when you end up doing a survey anyway.”

Helpful Report

Posted 9 months ago

“great install job cant fault him or his work , saddly he left a oil trail that leaked from his van on my drive !!”

Helpful Report

Posted 9 months ago

“The actual installation process itself was good. However, arranging an installation here in Northern Ireland in the first place was challenging lack of installers in the region, had to wait at least 4 weeks for an appointment. This scheduled installation was then cancelled by PodPoint on the installation day. Installation was delayed by a further 4 weeks for the next available installation appointment.”

Helpful Report

Posted 10 months ago

“Sent off all information as requested at the survey stage and then waiting 2 weeks for the engineer to turn up and tell me we needed some work doing prior to him being able to install. This could have been picked up at the outset and would have saved a lot of time and money. The engineer who came was brilliant, dilligent and clean.”

Helpful Report

Posted 10 months ago

“Not connected up to the WiFi and charging speed is still slow. Bigger unit that expected.”

Helpful Report

Posted 10 months ago

“The booking process was not transparent - there were so many requests for different information and then charges for hidden extras such as 'Regulator recommended' surge protection. The standard installation doesn't cover much at all so be prepared to pay extra. The customer service representative displayed no interest, empathy or soft skills and left me feeling devalued. On the day however, the installer was friendly, helpful and professional and worked with us to install the charger in a convenient location, with very minimal disruption.”

Helpful Report

Posted 10 months ago

“Installation very efficient”

Helpful Report

Posted 11 months ago

“The online ordering and appointment scheduling was excellent. Installation disappointing - did not make contact to confirm a time as expected just turned up. Did not connect the unit to the WiFi or show us how to do it, which necessitated a phone call to sort out. Left all the empty packaging in the driveway”

Helpful Report

Posted 11 months ago

“Charger installed as working. When tried to use it couldn’t get it to charge my car.”

Helpful Report

Posted 1 year ago

“Installer was thorough and did an excellent job. Explained the process clearly and gave me time to ask questions. Really nice chap! The install is nice and tidy and he allowed me to choose where I wanted it and certainly appreciated that the house looked nice from the outside and he wanted to ensure the pod point was installed in the best location. Post installation clean up was not that good though and there was lots of white render dust on the unit itself, and the fuse cabinet could have done with a hoover out afterwards as there are loads of chunks of plaster on the ground. This seems like something that should have been included. Would love to attach pictures but that seems to break the review process! When he left, I noticed that the charger itself was already very scored on the black plastic and it made me wonder if this is a second hand unit. Also, as I cannot link the device to my app yet, I think this is attached to someone else’s older account. On the topic of not being able to connect to the app. It will not link to my account at all and I have to wait up to 2 days for the help team to respond. Not really what I expected when first getting my pod point. My sister just had a hypervolt installed and she was able to track her spend within ten minutes of installation. Not sure why linking the app is taking so long. The ability to scan a QR code wasn't there as there was no QR code on the pod point. When I register the code manually it clearly states that it has sent me an email but no email arrived. Waited for hours and in the end I raised a case with the help desk. Telephone service is apparently only for urgent queries.”

Helpful Report

Posted 1 year ago

“An anticlimax....after incessant emails asking why I hadn't ordered yet I was expecting a truly 5 star service. To make it better please consider the following. It would be good to know in advance the photos and information you need to book ahead of entering the online order process as I kept losing my progress and having to go back. That said it wasnt such a big deal. A booking confirmation email would have been good, a telephone call from the installer to say they were en route was expected but didnt happen. I would have appreciated that the installer cleared up his mess and didnt leave it all in a box in my garage and throw his personal rubbish in my bin and more importantly that they showed me how to set it up to WiFi as it still isnt connecting. How about a telephone call after you have recieved my money and the podpoint has been installed to ask how its all going? No aftercare recieved which is a shame.”

Helpful Report

Posted 1 year ago

“two installations were cancelled, third installation the timings that were given to me were wrong, but luckily the enginner could stay. Poor service and communication.”

Helpful Report

Posted 1 year ago

“This was a replacement for an existing EV Charger that was end of life. Order and pre-install process needs significant attention, it was poor. Wondered if my only purpose was as a bank lending funds to Pod Point for its cashflow, complete void in providing any indication of an install date. I had to ask if we were at the stage where I needed to consider other suppliers before there was some definitive action. Please bear in mind, that if one Pod Point staff member goes on leave, all order activity stops. Additionally it was not explicit during the order process that there is a dependency on home broadband / internet. Or rather it was not apparent to me. I had expected mobile comms. If had known at the point of order I probably may not have placed the order with Pod Point Install was smooth and no trouble. Engineer was on time, extremely proficient and polite, knew his job and got on with it.”

Helpful Report

Posted 1 year ago

“Would rather not say”

Helpful Report

Posted 1 year ago

“You don't find out that you will have to wait a month for installation until they have your £1k. I had plenty of platitudes about finding an earlier date, but they were empty promises. And good luck if you ask, or try to find out online, how to acctually redeem the exclusive rate they promote with EDF. You'll while away many a wasted hour online and on hold but at least that new frustration will take your mind off your original frustration at the lead time while your money is in their bank.”

Helpful Report

Posted 1 year ago

“I was very happy with the installer of my Solo 3 charger but the customer service over email was very poor, not answering direct questions and taking days to respond.”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,116 reviews