Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,116 Reviews

100 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1349

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I faced a scam that restricted my withdrawals, but lilo grace 75 @ gmail .com helped me recover my money.”

Helpful Report

Posted 1 week ago

“I was foolish enough to put my hard-earned money into this platform. I lost $25,800 in a month. It was startling how unprofessional and unsupportive they were. It was a heartbreaking event. Fortunately, I complained to C^O^V^S^E^C^L^T^D^C^O^M, and they assisted me in getting my money back. It could save you a lot of misery.”

Helpful Report

Posted 2 months ago

“Having bought a jaguar from a main dealer which came with a 'free charger' i was expecting a quick simple charger install. Unfortunately my house isnt a small new build but a larger victorian property. After weeks of photos and plans submitted i was told i needed cables underfloor. Podpoint engineers dont do any wiring that involves lofts , underfloor etc so i had to employ a electrician to run cables which took more time and expense. The whole thing became a bit of a marathon and a pain in the butt. What is the point of a EV charger install company if they only do 1 part of a job? If the charger wasnt part of a package i wouldnt have bothered. if you dont have a new property be ready for a bit of hassle and more costs.”

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Posted 3 months ago

“Didn’t give my lock that I paid for”

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Posted 7 months ago

“Planning process was painful. Failed to listen to our requirements.”

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Posted 7 months ago

“Very much a case of two halves. The initial online organisation ran smoothly. However in actually booking a date for the installation, there were signifiicant issues. After multiple back and forth emails sending photos etc, i was required to send one final photo of the main fuse. I sent this as requested, however this email was not seen by the administration team. They therefore cancelled the initial installation. Very frustratingly, they lied over the phone, saying that they had never received said email. A simple apology for not having seen it would have sufficed, however the lie is very frustrating. They were able to reschedule for the week after thankfully. The actual installation on the day however was superb. Arrived promptly, worked diligently, quality of finish excellent, polite throughout. Cannot fault the engineer actually performing the installation at all.”

Helpful Report

Posted 8 months ago

“Utter chaos”

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Posted 8 months ago

“i found the response to emails after the initail payment was made was very slow . It wasnt a standard installation and i got to the point where i just wanted my money back and to look elsewhere . The charge of £900 to dig a 500x500x500mm hole was outrageous so getting the hole dug for the free standing mount myself further delayed the process. Once i finally managed to get a home survey and then the installtion itself the installer was very helpful.”

Helpful Report

Posted 9 months ago

“The final work carried out was fine but the ordering and installation process was frustrating and inefficient. I had to do a lot of the chasing to ensure things were progressing. The charging post did not arrive on time and delayed the installation. The contractor who dug the cable channel had received incomplete information from PodPoint. Disappointing service.”

Helpful Report

Posted 1 year ago

“I was expecting to have my charger installed today between 11.00 and 16.00 but the technician rang me at 9.00 to say that he would be at my house in 20 minutes. At the time I was away from my house but managed to get back in time. He explained that he was filling in for a colleague who was off work but bizarrely asked if I was able to help him. Whilst I was happy to do so this was completely unexpected and certainly took some time and effort. I had already had to dig a trench underneath my pathway to avoid an extra £900 charge! I watched him carry out the job and he rather brusquely asked if I was going to watch him throughout the job. I thought this was both rude and unnecessary given that he had been offered drinks etc. He didn't clean up particularly well leaving wood shavings inside and brick dust outside. He also queried why I didn't know about earthing information and I explained that I had completed the survey with photo's to the satisfaction of the engineer. He seemed to find a number of problems rather than giving me the confidence of him ringing solutions. In the end the job was completed and I asked him to test the charger before leaving. Incidentally I'm not sure he would have done so without me asking! So in conclusion you seem to have great reviews but my experience is completely disappointing and I will not be recommending you on this basis. Given that I payed for excellent service I expect to be refunded some of my charges as I had to cope with poor customer service and help pull the cable through etc.”

Helpful Report

Posted 1 year ago

“I submitted my order last year after being told it would only take a week to get the charger installed. I advised Pod Point that the car was being delivered mid February. After much chasing on my part the charger has just been fitted on 1st March two weeks after the delivery of our new car. To me this is an unacceptable delay.”

Helpful Report

Posted 1 year ago

“Booked and paid for on 17th August 2023, Installed 26/02/2024.... Had to call In February 2024 to chase for installation after having a survey done by Northern power grid in November 2023. (They confirmed no further work was required by email to pod point and CC'd myself and was asked to forward email to pod point). Had an email a week after calling to confirm appointment on the next available date which was 21/02/2024, Took a day off work and no one turned up! Clicked on the track my installer link on the email which then informed me he would attend on 26/02/2024 so had to take another day off.”

Helpful Report

Posted 1 year ago

“Engineer turned up 4 hours behind schedule. Blamed scheduling by his planning team. This meant that the install couldn't be completed on the day. I had taken the day off works to accommodate this. Appreciate that these things can happen due to circumstances, however, I was more annoyed about how long it took to return and complete the install. Original install was 18th January and the didn't return until the 2nd February. Very poor customer service particularly as I had been let down by the initial appointment and there was no effort to remedy this.”

Helpful Report

Posted 1 year ago

“I still need to know which supplier is most economical or Tariff for PODPOINT.. The Engineer was superb 10 . Let customers know you provide a service to survey when it’s a complicated house design . Other than that please send me info on who is the best Provider for PODPOINT. Any close chargers which are free”

Helpful Report

Posted 1 year ago

“The installation process was fine althouigh the engineer was very late in coming to the property. However he was impatient to explain how top use the charge. He saiod he had been given 15minutes to check the electrics and ex[plain to me how it works. He the end he couldnt explain and he just left saying that I should read and follow the manual.”

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Posted 1 year ago

“Dean installed my new Pod Point yesterday afternoon. The installation process was excellent. He made a great job and explained everything he was doing throughout. 1st class job Dean. I wish I could say the same about getting to this day. The communication was very poor to firstly get a survey done (4 attempts) and secondly to book my installation (2 attempts). Numerous phone calls and e-mails were required - I was constantly chasing and spent hours waiting on the phone in queues to find out the status of my order. There appears to be a systems issue with Pod Point and poor communications compounded to make it a very disappointing experience. 10 out of 10 for the installation though.”

Helpful Report

Posted 1 year ago

“Questionnaire availability was ignored, and had to repeat installation availability twice. There was supposed to be white trunking for the visible internal cable, but this is a thick black cable running along the inside. The installer was not polite, very blunt and slightly intimidating. This made it difficult to ask any questions on the day. He did not tidy up after and there was brick dust all around to clean.”

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Posted 1 year ago

“Great installer, cannot fault him. However, my installation date was booked - via an email and confirmed on the phone for the THIRD time - for the 29th Dec but the installer had been given the wrong date AGAIN. I then had to rearrange personal appointments over the Xmas period to fit in with the installer which is unreasonable. The amount of mix-ups and admin errors I have had over the installation date from PodPoint is astounding. PodPoint don't seem to be able to co-ordinate anything correctly. Very dissapointing. Now that installation has taken place I still haven't received anything in writing which confirms my 5 year warranty. This will mean another 30-40 mins holding on in a telephone queue waiting to speak with someone :(”

Helpful Report

Posted 1 year ago

“Installer came on the correct day👍 but didn’t complete the job as I was told he would. Tried to call but the phone was put down on me 😩”

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Posted 1 year ago

“Ordering on the web site - easy Then negotiations about extra cable, groundworks, RCBOs etc all very difficult, always a long wait in the phone queue, never spoke to the same person twice, no response to emails, charged the wrong amount for extra cable!”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 36,116 reviews