Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,105 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very beaurocratic and along delay before installation,which meant that despite placing the order almost a month before the government subsidy expired I still missed out on the subsidy. Lots of unnecessary red tape!!”

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Posted 2 years ago

“Very poor workmanship.”

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Posted 2 years ago

“My cable was installed in a DANGEROUS manner. It took months for them to fit it. It looks and feels cheap. The company have still not resolved the dangerous connection.”

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Posted 3 years ago

“No idea not use as yet”

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Posted 3 years ago

“Ordered on the 6th April, filled out my home survey on 10th April. Didn’t receive a confirmation email for the form but assumed all was OK. Growing impatient, I emailed but got no response, I also tried Twitter (no response) & after a few long waits eventually got through on their phone line today (19th). Apparently I needed an actual home survey as something wasn’t clear from my self survey. Would’ve been interesting to see when I would’ve been contacted if I hadn’t phoned. Needless to say I cancelled the order & asked for a refund. The lady I spoke to hung up on me mid sentence. Dreadful communication. I get the impression they’ve took on more work than they can handle. Ordered a charger elsewhere.”

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Posted 3 years ago

“The engineer who finally installed my pod point was OK, but aside from that my experience was horrendous. It took me months just to get a quote, and then it was badly quoted so the first engineer refused to even start the work. I then had to fork out even more money because the amount of cable needed had been massively underestimated, and after four months of backwards and forwards my pod point is finally installed, but not connected to wifi because they failed to mention that a wifi point is needed nearby. I will now have to buy a range extender if I want to connect my podpoint to the app.”

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Posted 3 years ago

“Would not recommend. Took 5 months to get ours installed. Very poor upfront customer service. Only got anywhere after we escalated to formal complaints team.”

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Posted 3 years ago

“Got it installed last weds - Only getting 1kw , guy fitting it comments “that’s really low but it should go up”. Call later on, they change the amp setting (why on earth is it limited as default!!) and still no improvement but again told wait and see. Then call again and told must be a problem with the car (put it in a public charger, it’s not the car). Still waiting for a call from the technical team, customer service team are powerless to do anything.”

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Posted 3 years ago

“Technician installing the unit was prompt, polite and apparentlly did a nice neat job. However the unit has a fault and will not charge my car. I do not know if this is poor manufacture or installation, but I waited six weeks for you to install a unit that doesn’t work, so I’m no better off than without it! No stars should be an option.”

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Posted 3 years ago

“There was very little communication. I could never get through to anyone on the phone and no-one answered my emails. The service was appalling. My pod point was ordered in January and wasn't installed until mid April.”

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Posted 3 years ago

“Shocking behaviour. A month since I paid for an install and they still refuse to agree an instalation date. Submited the pre-install questionaire and pictures 4 weeks ago and have been chasing ever since. Four phone calls and 4 weeks later, I spoke to a chap called Solomon who wanted even more pictures before agreeing a date and despite sending those within half an hour he has gone silent. Have just spoken to another operative who says she does not know enough about ti to comment but won't arrange a date. Quite frankly they do not try to do the job, they just fob you off over and over - but they still have my money.”

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Posted 3 years ago

“Initial paper work is really difficult to complete and you are expected to give a lot of information. Slow at communicating. Cancelled once and guy still turned up. Next time the installer turned up at the wrong time. They don't give exact times and expect you to wait in. Eventually when the installer came he was fine.”

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Posted 3 years ago

“The installers didn't seem to know what they were doing and were not very communicative. We just got the feeling that they wanted to do the minimum they could. They also placed their tools on the bonnet of our sports car worth £50000 despite us asking them not to. They didn't clear up and left sharp items under our car. It was a horrible experience that I wouldn't wish to repeat. The ordering process was ok but we had to do a lot of running around and spend a lot of money getting ready for the installation.”

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Posted 3 years ago

“From next day onwards showed faulty flashing lights 2 days nothing happened . Pod point said will escalate .that’s it”

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Posted 3 years ago

“very unprofessional feed back poor Charge money for materials not used Too long to contact the office on the phone times up to 1 hour The engineer was the only good thing I would recommend”

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Posted 3 years ago

“Not happy pod point was installed but doesn't work”

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Posted 3 years ago

“I have written 3 times to Saed Hassan that I am unable to charge my car, It is now 6 days and I am still unable to charge. He disables my charge, it still won't work. I am desperate. Please help. Why can't I disable it from my iPhone myself?”

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Posted 3 years ago

“Not a nice experience! When they fitted and tested the charger they found our earth reading was too high and advised they would raise a job with the power company to rectify. A week later we got in touch with as we’d heard nothing only to be advised we should of raised the job ourselves! Spent the next weeks going from the electric co to Podpoint to the dealers trying to get this sorted. Getting through to Podpoint is a nightmare and when you do they just fob you off. Apparently they have no manager you can talk to either!? Luckily my partner is an electrician and just installed an earthing rod himself in the end but it still took 3 weeks for Podpoint to come out and sign it off.”

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Posted 3 years ago

“I have not been able to use my podpoint since it has been installed. There is an error on it and I gave been waiting for 5 days for the podpoint team to contact me. I have called daily to find our what to you are going to do and the response I get is it’s been escalated and you will be in touch! I am so disappointed as I have not been able to charge my car.”

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Posted 3 years ago

“An experience I would not like to repeat. Staff not properly trained, failing to pass on phone messages and e:mails. Giving out wrong information about installation costing me an extra £230. Installation team came without any information or photographs, but still managed a very good job. Would not recommend pod pont to anybody else.”

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Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,105 reviews