Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,105 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for podpoint to email me, didn’t, rang you to get started. Filled in details with attached pics, told to get water and gas pipes bonded , informed you didn’t have gas just oil, water and electricity. Got water pipe bonded, sent relevant pics to you, date set for installation. Installer arrives and says no can do until gas pipe bonded, shows him emails with pics , no joy he goes, arranged for gas pipe bonding to be done that very day, rang podpoint to confirm done and yet again sent more pics. Had to wait weeks for next installation date, finally installed but both installers informed us that they hadn’t received any pics about bonding from podpoint. Informed Citreon about this fiasco and they have confirmed they have quite a few complaints from customers and are rethinking recommending podpoint. Hope they drop you, overpriced, unprofessional and definitely no customer care”

Helpful Report

Posted 2 years ago

“You took my money and then followed on with limited communications. Installation was only after I chased, and so far it has not worked. You told me on the phone the installation didn't look like it was correct, and so far have done nothing to rectify the issue except escalate to "asset management". Poor to say the least.”

Helpful Report

Posted 2 years ago

“My complaint concerning poor service was sent to Pod Point.”

Helpful Report

Posted 2 years ago

“THE VERY WORST COMPANY I HAVE EVER HAD TO DEAL WITH .I DONT EVER WANT TO DEAL WITH THEM AGAIN.IF IT WASNT FOR THE FACT WE HAD TO DEAL WITH THEM BECAUSE THEY WERE PART OF A DEAL WITH THE VAUXHALL CAR WE BOUGHT,WE WOULD HAVE SENT THEM PACKING.AS IT WAS IT COST ME AN EXTRA £2000.00 TO HAVE OUR ELEC SORTED AND 10MONTHS DELAY IN GETTING THE POD FITTED.ORDERED ON THE 16TH AUGUST 2021 FITTED 10/5/22......REDICULOUS”

Helpful Report

Posted 2 years ago

“After a 3 hour install, it was clear that the installers were running late so they didn't explain the app features to me but gave me a small booklet to work it out for myself. The first time I used the charger it added just 25% to the battery over 16 hours. I contacted pod point and found out the charger had not been set up to the spec of the unit I purchased. They were able to do this remotely and it is now working okay. Fortunately, I wasn't planning a long journey after the first time I used the charger.”

Helpful Report

Posted 2 years ago

“The charger point was installed, when we got our Electric vehicle we couldn’t use the charger because it failed to work, 4-5 days later you returned to investigate and found a cable wasn’t even connected and was unsafe aswell as not working. This cost me £100+ In taxis to commute, as a disabled person this was very stressful”

Helpful Report

Posted 2 years ago

“I'm still waiting for you to get back to me as when the fitter installed it a wire was off and it needs replacing but I font get a response from you so I will be getting in touch with mobility again to try and get you to response”

Helpful Report

Posted 2 years ago

“A very bad experience. Poor communication from Pod Point. None of the emails had a reply facility The online form was impossible to complete. calls for help fell on deaf ears. You were in receipt of the whole of the payment for 2 months before the installation took place. Having been so disappointed with your service, the surveyor who was sent eventually was excellent and had a very nice manner. The installer too was first class”

Helpful Report

Posted 2 years ago

“Installed few yesterday, came Home to charge and is not working. Red light error message low voltage. Rang customer same evening said will do diagnostics online and some one will get touch with me. Rang 2 days later still no update even though they said have registered as priority. Not happy!!”

Helpful Report

Posted 2 years ago

“Pod Point charged me £1,600 for a 22kw charger. Then told they couldn’t fit it and could only fit a 7 kw charger which should have been free through an Audi promotion. They have refused to refund the money after nearly 4 weeks despite agreeing to do so. Customer services do not respond and I have had to seek a chargeback from my credit card company. Would never deal with them again and if I could give zero stars, I would. Dreadful customer service and appalling experience. Still not resolved.”

Helpful Report

Posted 2 years ago

“I will let my complaint to Erik Fairbairn speak for itself: "Dear Mr Fairbairn On the 28th February I paid £875 for a home charger for my Mercedes B250e. Getting this device installed was, frankly, a complete pain. Your organisation appears to be in complete chaos. Calling Pod Point is an experience that involves a flask of coffee, sandwiches and a camp bed – you know that you’re in for a long and frustrating wait. Routinely, calls take 40 minutes! You may be interested to know that when calling Pod Point, the recorded announcement states that installation will take place between two and four weeks from placing the order. This is clearly not the case. I spoke to several people (Solomon, Chloe, Joe and Gift) all of whom have been polite but appeared not to be able to move the case forward an inch. In fact, it wasn’t until the 14th March that I was told that Pod Point were not intending to process any orders before the 31st March. On the 4th April I spoke to Shahida who promised to send the case to the scheduling team who would get in touch in a couple of days. Finally, the unit was installed very efficiently by Dan on the 19th April and has already failed. I texted the engineer who advised me to call your team. I got myself some coffee and settled in for a long wait. Eventually my call was answered by Chelsea who, it has to be said, has politely and efficiently begun to analyse the problem. I have also raised a formal complaint although I have little faith that anything constructive will come out of this or that I will even get a proper response. You may be interested to know that I have spoken to Mercedes Benz who have told me that they are aware that all is not well at Pod Point and that there are problems in fulfilling customer orders. Mr Fairbairn, I’m sure that you are not comfortable with the current situation; clearly there is a need for some degree of management intervention here. I look forward to receiving your comments together with a satisfactory resolution to my complaint." I have now heard from Craig and an 'urgent' engineer appointment has been scheduled...for two weeks' time. In the meantime the unit disconnects itself every day. Needless to say,I have not heard from the owner, Erik Fairbairn (the owner). not that I expected to. You did ask...”

Helpful Report

Posted 2 years ago

“I have had to chase on every occasion nothing has been simple… my charger was installed this morning and it has gone faulty… I’m told it will now take a week and a half to fix, I’m really very unimpressed!”

Helpful Report

Posted 2 years ago

“I have already emailed a detail complaint of my installation issues and received no response after 3 working days. The quality of workmanship is shockingly bad and permanent damage has been caused to a new unit in many places. The tradesman stated he knew the best place for the installation to be positioned for least visibility and in good faith was left to complete the job. The position of the cables are in the worst place possible for visibility, the outdoor unit is much larger than most units and is now an eye sore as it is so close to the front door and not even centred in the area it has been installed. Screws have burst through the side of a custom made veneered unit as they are too long along with a large hole on the underside due to the poor positioning of the cable. There is already existing trunking that could have been used to fully conceal all indoor cabling and would allow for the outdoor unit to be in a more inconspicuous area. Large amount of damage caused to the plastering also left without being properly repaired. At the start of the process I was also left to inspect my electrical system and send photos rather than having a trained electrician visit the property. I found this part of the process very stressful.”

Helpful Report

Posted 2 years ago

“The installer was great. However he didn’t work for podpoint. As a business, podpoint is terrible to deal with. No customer service telephone number, no responsiveness, and they want you to take photos of various parts of your house. Booking an installation was just onerous and when the thing actually arrives at your house, they want you to connect it up to your phone, but that doesn’t work either. Kind of makes you want to avoid buying a plug in car. There’s lots of stuff nobody tells you, like the fact that there is more than one plug for different cars, and more than one type of charger. It’s all very confusing and annoying. I’d wait a few years before buying a plug in car if I were you. Internal combustion all the way for me until I’m sure that we’ve got the infrastructure right.”

Helpful Report

Posted 2 years ago

“Very slow to respond to issues caused by the install.”

Helpful Report

Posted 2 years ago

“Really poor service. I pre-paid for a charger install in 2017, with an ev grant. Pod point obtained the ev grant and held on to my deposit for nearly 5 years without installing the unit. I had to call and email multiple times over the years and finally got my money refunded without any compensation or sense of goodwill.”

Helpful Report

Posted 2 years ago

“I paid and heard nothing for eight days. I chased you and I got a call back a few days later. I was asked to respond to an email about suitable dates for an installation. I responded three times and got the same silence. I called again and was offered a date over the phone to which I agreed. The confirmation email detailed a different date! I was finally called with an on the spot installation. By chance, my wife was at home to accommodate”

Helpful Report

Posted 2 years ago

“So I’m two installation appointments in and it is still not installed. Quite frankly what is the point in all the pre work and photos if the engineer isn’t going to install it. I get that my fuse wasn’t what they wanted but there was a photo of it that the engineer said on the drive in that he didn’t like the look of… so why waste our time? The second time we need to do something with our water pipe - again what’s the point in the pre appointment photos. The response in communication on email from Thomas was incredibly slow… then when I didn’t confirm an appointment i am getting chased! … when i have emailed that I can’t make it. Some excuse about my case had changed agent… well forward the emails from Thomas then….”

Helpful Report

Posted 2 years ago

“Hi All I ordered my Pod Point and installed it using a local electrician. This part of the process went well. The Pot Point was delivered on time and free as we fell within the 31 March deadline. However, the Pod Point when installed only gives out a 2kw output and not 7kw as promised. In fact the default on the Pod is 2kw. So to get a 7kw output I called Pod Point and was told I would have to spend £170 to fix the problem? After some reluctance on my part I agreed and paid in advance. Living in N Ireland I expected a sub contractor to call and was give a date of the 25 April 2022. No one came. I’ve made numerous calls to Pod Point and they just don’t answer or fob me off. Eventually I got through to a nice chap who is a sub contractor. He made Pod Point aware of my circumstances but to date Pod Point have not called. This really is a scam service. Not having Pod Point calibrated to 7kw is misleading at best. Worst customer service ever. I’m planning to take Pod Point to the small claims court to get my money back. I’m also looking at other charging home points as the bureaucracy surrounding this company is unbelievable Poor show Pod Point and a big thumbs down from me.”

Helpful Report

Posted 2 years ago

“Appalling company to deal with. Due to their inefficiency (which they admit to) they have cancelled the order and the grant has been lost. I paid and placed the order in December 2021. They have failed to respond to emails and the promised callbacks from a manager have never taken place.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,105 reviews