Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,106 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,106 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service from start to finish. Waited almost 7 weeks for my initial appointment. Was contacted a week before to say they had a cancellation, could they come and do it earl. I said yes of course. Engineer turned up, completely uninterested in actually doing the installation, came up with a load of nonsense excuses as to why he couldn't do it. Was contacted a few days later to say not only was my original date now not available and I would have to wait ANOTHER 4 weeks.....but they wanted to charge me an extra £165. Complete and utter rubbish. Don't waste your time with these jokers.”

Helpful Report

Posted 3 years ago

“The initial installation appointment was cancelled by podpoint at the last minute. The next appointment was attended by the installer on time, but the installation itself was performed with little care for quality and respect for my home. After the installation was finished, I was unable to close the doors on my electricity box which is a feature of my entrance porch as the cables were like a rats nest. In addition, the pod point power cable needed to pass through the porch wall but no thought was given to the damage to the victorian brickwork surrounding the bespoke door. The isolator looks horrible on the wall next to my electricity box. The installer did not discuss his proposed installation with my wife who was working from home at the time. I am completely disgusted with the quality of the installation and will be contacting pod point to put everything right.”

Helpful Report

Posted 3 years ago

“Paid for a lock for the pod point it wasn’t fitted the fitter said he accidentally fit the lock I paid for to the pod point he fitted before mine. I’m still waiting a refund. Shocking customer care!!”

Helpful Report

Posted 3 years ago

“Job still not completed 3 1/2 months after paying - left with an unusable box on the wall. Installation was scheduled for 6 weeks after paying for the charger. The sub-contractor that Pod Point had allocated the job to did not complete the job in one go and Pod Point did not schedule the connection of the charger with a change of the consumer unit for another 2 months after the initial visit as the electrician did not bring a suitable unit with them on the first visit despite knowing that a replacement consumer unit was required. The installers then did not turn up for the connection appointment today, so I am left with an unusable box on the wall that is not connected having paid 3 1/2 months ago.”

Helpful Report

Posted 3 years ago

“It is interesting to see that other reviewers have trouble getting through to Podpoint and that they fail to respond. We installed THREE Podpoints in July. Two stopped working in November and the third this week (early January). Despite calling or ringing (or both) almost daily for a month we have not got beyond "we will inform our engineers." With electric vehicles being the future, Podpoint needs to get its act together as this is NOT acceptable. It is a shame we cannot send them back and choose another supplier.”

Helpful Report

Posted 3 years ago

“It took far too long from ordering the pod to having it installed. After much discussion, it was finally agreed that the Pod would be installed on Christmas eve. However, on Christmas Eve morning the installer 'phoned me to say that he'd only just got the assignment and he hadnt ordered the Pod! I pointed out that this wasnt my problem and that i was taking delivery of my car shortly after Christmas so I needed a charging point installed immediately. He eventually conceded that he had an "old style" pod in his van and, somewhat begrudgingly installed that. The quality of his work was slapdash. To add insult to injury, the pod has not been installed properly and only charges my new car (a Vauxhall Mokka e) at a rate of 8 miles worth every hour! Thats less than I could achieve plugging it into a domestic three pin socket! Looking at various comments on the internet, I assume your installer (who clearly didnt want to be working on Christmas eve) failed to set the pod correctly when he installed it. Can you please (a) arrange for the pod to be adjusted immediately to charge at the correct rate and (b) replace the old style pod that was installed on christmas eve with the new style pod that I was promised,”

Helpful Report

Posted 3 years ago

“I found that the grant application challenging and little support was offered with this. However my main and substantial dissatisfaction concerned the cable installation between the charger (within our garage integral with the rear of the house) and our consumer unit (at the front of the house). The obvious path for this was through the attic spaces between these points, which after all is the route taken by the existing garage supply. I should have had an on-site inspection by Pod Point of the route, but in what was patently a money-saving exercise I had to upload a comprehensive series of photographs showing the proposed site for the charger, the consumer unit, the cable path, the earth bonding of water main, etc. This resulted in an email advising me that Pod points 'expert engineers' (ie electricians) would not enter the attic space, and the advice was for me to engage a local electrician to pull the cable. (In practice an impossible ask; it's difficult enough to locate an electrician without getting one on site to do the awkward job that Pod Point won't do, but not the whole installation job). The alternative offered was to have the cable installed in a conduit running through the house! (Eh? Mind you, the first three metres of plastic conduit (of something like 15 metres) was to be supplied free! In the end, at the age of 74, I, with the invaluable help of a younger neighbour, installed the cable myself.”

Helpful Report

Posted 3 years ago

“Have been email to say that, appointment need to be rescheduled second time from 06/01 to 02/02 told it could be because Covid? Not happy said would like to open complaint, told to do by email and was sent info how to make a complaint which says it can be done by phone, funny how bad the customer service is. Advice NOT TO USE POD POINT. terrible company.”

Helpful Report

Posted 3 years ago

“Terrible service from Chris. Failed installation attempts on 3 occasions, no communication or updates or anything from Chris. Constantly chasing for dates. Extremely disappointed and frustrated.”

Helpful Report

Posted 3 years ago

“Requires immediate full payment before you realize you will need to do the entire preinstallation assessment and survey yourself, making decisions without the necessary skills. The first appointment to install was cancelled on the day because the electrician was having problems charging his phone! Even with a full set of my photographs and diagrams, once the installation was completed, and switch on, the installer then informed me the bonding cable on the gas pipe was not up to current regulations (even though I had sent a photo), and switch the pod off again! 3 qualified electricians then all told me the cable complied because it was a safe existing cable and regs only apply to newly installed bonding cables. Cost me nearly £300 to get the cabling in place! During this time I received 5 emails all at once that were not for me! Lots of emails which I was then told to ignore. Getting truly annoyed I requested exactly what was required as proof once the new cable was in place and informed just a photo. I then received a call asking for an installation certificate and in the end Pod Point sent an electrician to visit and confirm. 3 months after paying for all this I, at last, got them to switch it on...... They blame covid for the lack of a preinstallation survey but that's rubbish as all this resulted in me having 5 visits from electricians anyway.”

Helpful Report

Posted 3 years ago

“Simply one of the worst experiences I have ever experienced from an organisation. Abysmal on an epic scale. Not even worth any stars.”

Helpful Report

Posted 3 years ago

“QUICK AND EFFICIENT WHEN THE ENGINEER FINALLY CAME-- 3 DIFFERENT DATES GIVEN THEN CANCELLED”

Helpful Report

Posted 3 years ago

“I had a home charger installed more than 2 weeks ago and still waiting for a charging cable which I ordered and paid for more than a month ago. Still can't use my home charger to date. Had no help from Pod Point whatsoever, customer service very poor. Bitterly disappointed.”

Helpful Report

Posted 3 years ago

“Appalling customer service. Rarely answer your phone calls and when they do and promise to call back they never do.”

Helpful Report

Posted 3 years ago

“We're pretty disappointed by way our pod point was installed, with seeming no care in the way the wire's are fixed to the walls and large holes made then clumsily 'filled'”

Helpful Report

Posted 3 years ago

“All relevant drawings sketches and photos were sent in May. Installation did not take part until December. Communication between installation, design and network owner needs to improve. The customer was the only consistent input throughout the last 7 months. That should never be the case. Configuration Management needs to be considered to move things on more efficiently.”

Helpful Report

Posted 3 years ago

“Customer service were clueless and the order process online was garbage”

Helpful Report

Posted 3 years ago

“Nice kid but internal work very poor and still had no response to our complaint”

Helpful Report

Posted 3 years ago

“Absolutely appauling customer service and don't get back to you on complaints.”

Helpful Report

Posted 3 years ago

“I have rarely had a worse experience from a supplier. It eventually ended with my charger being fitted but the process was painful. I understand Covid issues but communication to and from PodPoint was awful. I knew that I would have to wait for the installation once it was ordered so was prepared to wait until 1/12. I had arranged to stay at home and had re-arranged my house so that the installation could be done on that day. That morning, I got a phone message saying the engineer was unwell. When I tried to call back, all phone numbers were unreachable, and it was clear that lines had been switched off. Messages left, when possible, went unanswered. I will not list all the e-maIls I sent and calls made; promises made to me when I could get through which were promptly broken. I was offered 27/12 as the installation date. I declined, and eventually was told, confirmed by e-mail, that the date would be 9/12. I stayed at home and waited, and waited, and called and called and e-mailed. No-one came. It turns out that you had not actually made the booking with an engineer! Calls, e-mails, calls, complaints. Re-booked for 13/12. I arranged to be at home, re-prepared the house. Call on morning - engineer unwell. Calls etc. Refixed for 15/12. Very nice engineer came. Told me that the route from the fuse box to the point where I wanted the charger fitted was undoable, even though I had sent detailed photos as requested. No-one had said to me that the cabling and trunking required was too large to be able to use that route - obvious from the photos if you had bothered to look - which meant that the job took longer than anticipated. At end of day, engineer discovered that he could not come back the following day to complete the job. Nor did he know when he or anyone else could. Nor were he or I able to find out from you when that would be. House in a mess. me having to stay at home again, and me frankly disgusted with the treatment I was receiving, especially as you had been paid in full at the outset. Calls, e-mails, complaints eventually resulted in the same engineer returning on 17/12 and completing the job.”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,106 reviews