Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,104 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,104 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to use pod for first time an pod showing red light would Not charge , Charged for ladders an when men arrived to fit pod , ladders had not arrived had to be rescheduled Asked for call off manager did not get this”

Helpful Report

Posted 1 year ago

“Customer service experience has been a complete disaster. Was in the call queue at position number five for FORTY-FIVE minutes. Clearly there is nobody there on a Friday. Charger brand new, does not work, instructions also do not work and raising a case via the app just caused the site the give error messages about their CRM Salesforce. HORRIBLE customer experience, REALLY REGRETTING my decision to buy Pod Point!!”

Helpful Report

Posted 1 year ago

“Had my POD POINT installed in November, my new car delivered last Thursday (now Tuesday)..the POD POINT does not work, it took an hour to speak to an 'expert' advisor who could not help. Apparently the POis not activated on their system. Another department were supposed to call back the same day. I have had no contact from them, can't email just leave a message on their feedback form, I have done this twice...Still nothing. Poor customer service and can't charge my car. I work in the community for the NHS.”

Helpful Report

Posted 1 year ago

“Podpoint have been unable to rectify an issue that prevents the charger being used. An expert has declared Podpoint latest remedy, one of several, would not work. I have asked for the charger to be removed. They have refused to do this. Legal proceedings are ongoing.”

Helpful Report

Posted 1 year ago

“There is a recurring fault on my home charger. Pod point are extremely difficult to contact to get any customer support. There is an online service request form that no one replies to and a phone line cue that never goes down.”

Helpful Report

Posted 1 year ago

“Where to start. Support is a nightmare to get hold of. Over an hour and a half on the phone to get an update on my support case. Installed the charger however didn't set it up to work with our solar system that was pretty obvious we had solar. Then the charger filled with water. Logged another job only for them to close the case without it being fixed. Now charger is dead. Another call to Pod-Point and again another case. Had to spend £25 to charge the car at a public charge point....as a gesture they topped up our account with £15....thanks!!! Wish to God I had never gone with Pod-Point. Nothing but issues since the start. You cannot email them. You have to find the hidden form, hidden in their support documents, to raise a request or sit on the phone to get a case logged. Shocking support seeing as I warned them weeks ago water was getting into the charger.”

Helpful Report

Posted 2 years ago

“First the sales team was fantastic once you’ve paid no more replying to your emails. Installer had no regard whatsoever for take care of my flooring when drilling he damaged my wooden floor never cleaned up left screws outside in the Hse I could of gotten a flat tyer”

Helpful Report

Posted 2 years ago

“Very poor experience”

Helpful Report

Posted 2 years ago

“I originally cancelled my order on the 10th of February the gentleman was not professional on the phone and didn’t confirm any of my details which I thought was strange. A week went by nothing happened I phoned again on the 16th to check because nothing had happened. I was promised the refund would go into my account it did not. I have sent numerous emails with little or no answer they just ignore you. This company is poor they are easy to take your money but not to return it. I asked for a refund 14 days ago.why pod point please contact me Regards Scott poyser”

Helpful Report

Posted 2 years ago

“Faced a delay to get my Pod Point installed even though the company took my payment up front and when it was finally installed it did not work. Although a short-term fix was made via a call to customer services and through an internet fix, I am still waiting for an engineer to come and fix it properly and now it has stopped working at all again. I have to wait over a week for an engineer visit to be arranged to fix something that never worked in the first place. I am very unhappy with the service given my pod cost £1k and will not be recommending the company to my friends and work connections.”

Helpful Report

Posted 2 years ago

“Shortly after installation the system caught fire and we had the fire brigade out”

Helpful Report

Posted 2 years ago

“When you go through the online process you answer a number of questions and take various photos, for example, the planned site for the charge point and your fuse box. We have a couple of fuseboxes and have been advised by our electrician that one of them is "used up". Podpoint's system allows you to upload images of both. Not being certain which one is the box they would need to use, I suggested the length of the cable from pod point to fuse box might be over 15m. Then there is the question of where the electricity connects with both water pipe and gas pipe. After I submitted my responses to all the questions with photos, I was asked to measure from the intended installation point to the fuse box as they would need to quote for extra cable. They also again asked for a photo of where the electrics are attached to gas. Firstly, being one of the few people with enough money to spend on an electric vehicle, I was a bit surprised how much I had to faff around taking photos and then trying to email videos that are just too big to send. Secondly, I don't have gas. I have a heat pump. Gas is dead to me. This is the thing that gets to me the most. The whole point of investing in this sort of tech is to stop using fossil fuels. And yet Podpoint insists on you taking a photo of an electric connection to a gas pipe I do not have. Thirdly, measuring to quote for a cable. No. You do that. You are my supplier. Come and measure it yourself. It was such a backward customer experience for me I just can't be bothered with PodPoint. First World problems - maybe. Third world customer service levels for what should be a premium product.”

Helpful Report

Posted 2 years ago

“Terrible service, impossible to get hold of on the phone. Paid for the install over 4 weeks ago and still absolutely no idea what's going on or when it will be installed. Awful communication .”

Helpful Report

Posted 2 years ago

“i logged a query as having paid a for a 7KwH charger and only getting 2.2kwh. Awaiting response after 2 weeks!”

Helpful Report

Posted 2 years ago

“Very poor communication. Very slow response to requested emails. Failed installation at first and second attempts - no email sent to me to allow addition of charger to account. You ask the customer to respond to an email, then it says "you have replied to an un-monitored mailbox". The installer was excellent but let down by Pod-Point's administrative inadequacies.”

Helpful Report

Posted 2 years ago

“Unprofessional service damage to my property and unresponsive to promises to rectify and pay for trades to put right”

Helpful Report

Posted 2 years ago

“I have been left without any information for 12 days since ordering and paying for an installation. I have tried repeatedly by landline, mobile and on the pod-point web-sight without any success regarding an installation date. I am due to receive an EV vehicle in 4 days time. If I could only make contact I would cancel and ask for a refund.”

Helpful Report

Posted 2 years ago

“Engineer fitted the pod point, tested it on his machine then left two weeks ago and as yet we have not been able to charge the car. I waited an hour to speak to a customer service advisor who then asked lots of questions but could not help had to pass our case on to an engineer. The engineer then took said they had disconnect something and we should now be able to charge, we can't. I have had a second email today nearly a week from my call and still not working. Terrible service”

Helpful Report

Posted 2 years ago

“Absolutely shocking customer experience. Charger installed but slower than charging from the normal plug. Phone lines not answered do not work, no reply’s to emails and no reply’s on Twitter. Absolute rip off. Choose a different provider or be disappointed”

Helpful Report

Posted 2 years ago

“FITTED IN MY GARAGE ,THEN TOLD IT WOULDNT WORK IN MY GARAGE . UNINSTALLED IT FROM MY GARAGE AND FITTED TO WALL OF HOUSE ,STILL NOT WORKING PROPERLY .TRIED RINGING ON NUMEROUS OCCASIONS ,NIGHTMARE TO GET THROUGH AND BEEN CUT OF MORE THAN ONCE”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,104 reviews