Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,105 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The onus is on the customer to take a number of photos, diagrams & measurements only to have to keep repeating yourself over & over. The only excuse that “we cannot send an engineer out due to covid” is utter nonsense as I easily secured my own contractor to complete the additional work. It was a waste of 6 weeks waiting for Pod Point to secure an installation & likely would have been even longer had I not sorted out the work myself. All pod point wanted to do was turn up & connect & expected the customer to somehow have knowledge of groundwork’s & electrical cabling. Having to wait sometimes over a week for a response to emails & no one ever around when you call. I’ve had a number of people decide to avoid using pod point now.”

Helpful Report

Posted 3 years ago

“Very poor customer experience. No response to my e-mails enquiring about progress, very difficult to get through to someone by phone, long delay in getting an installation slot.”

Helpful Report

Posted 3 years ago

“No Stars, still waiting for Pod point to get back to me regarding my installation. 4weeks ago”

Helpful Report

Posted 3 years ago

“Communication was via email consistently with no follow up engagement. Constantly had to chase re electrical requirements which when we received qualified electrician advice was incorrect. Asked for this to be escalated to a manager never occurred, submitted verbal complaint ignored. Shameful customer service.”

Helpful Report

Posted 3 years ago

“Awful, awful experience. Trying to get a response to a question was like getting blood from a stone. My emails were ignored, my tweets were ignored and because of that, it took a week to get my charger activated once it had been installed, meanwhile, my EV was sitting at the dealership waiting to be collected. Because of the failures of Pod Points communication, I could not collect my new Motability car which I rely on for my independence as a disabled person. My only good experience was with the wonderful electrician that installed the charger but he was from a 3rd party so they will be getting my five stars, Pod Point will not. Please improve your communication Pod Point.”

Helpful Report

Posted 3 years ago

“Booked an appointment over a month and paid since january , then on the day on installation cancelled at 9am after i took a day off work to be there. The next appointment was over a week later that was offered”

Helpful Report

Posted 3 years ago

“Utterly appalling. I've never experienced such pathetic service before.”

Helpful Report

Posted 3 years ago

“Said it would take a few weeks and took 3 months. Constant pointless delays, poor communication and the groundworks team refused to dig where was promised. The guys who installed it in the end were lovely though.”

Helpful Report

Posted 3 years ago

“The engineer who fitted the Pid Pont didn’t let me know he was arriving until an hour beforehand, so I was still in work. I asked him to put it on the left of the parking area outside my house but he put it on the wall of the house so the cable didn’t reach the car! When asked to move it, I was told to buy another extension cable instead which would have meant a trip hazard on the stairs leading from my house. I have asked to have the Pod Point put next to where I keep my car but sadly no one seems to want to help”

Helpful Report

Posted 3 years ago

“You failed to fulfil the original appointment - only notifying me that you wouldn’t make the slot 10mins before the end of the 4hr slot, which I arranged to be at home to host.”

Helpful Report

Posted 3 years ago

“The installer didn’t call me prior to arrival as requested by myself and he installed the pod point in completely the wrong place and decided he’d put it where was most convenient for him. Which is going to be a nightmare for me when we do our house extension as we’re going to have to pay someone to come out and move it before we can even start any extension. Also he couldn’t have installed it further away from the driveway if he tried to.”

Helpful Report

Posted 3 years ago

“Just beyond words appalling. Just terrible. I’m full of regret for choosing your terrible company. The installer himself was excellent but that’s the only one positive I can take from this dreadful process. I work in the field of low carbon/net zero and I’m just so disappointed that this level of service is being delivered. I’ll be using these experiences in my research and teaching to demonstrate what terrible practice looks like.”

Helpful Report

Posted 3 years ago

“My Pod Point is not working properly and I am trying to get someone to come and fix it urgently but not being responded to.”

Helpful Report

Posted 3 years ago

“Exceptionally frustrating experience. Complete lack of communication, inability to actually speak to anyone as all done via email. I had to pay up front for the installation and then it was best part of eight weeks before i actually got an installation appointment - and even then it was because i complained to the car manufacturer who have a partnership with PP and intervened on my behalf. Finally installed but a couple of weeks of use have highlighted a few issues on the install but no idea how to actually contact anyone to address them. I get its a busy time and Covid has made operating harder but the customer service model is terrible.”

Helpful Report

Posted 3 years ago

“The whole process took well over 6 months. Paid for ground works to be done. That went Pete tong aswell. Finally got it fitted and the pod charger doesn't work. Not if it's me or I need to do anything to get it to work but nothing explained to me. No instructions left either.”

Helpful Report

Posted 3 years ago

“Good product, terrible service”

Helpful Report

Posted 3 years ago

“Absolutely rubbish 8 months to install a lot of messing me around.”

Helpful Report

Posted 3 years ago

“very bad customer service, they did not deliver what we wanted and the engineers had no idea about the capacity available. they turned up without any warning and charged us for it over £1000 for work we did not want to carry out. We had a third party conduct the work for half the price and had to wait 3 months to have an installation date. Would not recommend pod point as they are overpriced and it is a poor product.”

Helpful Report

Posted 3 years ago

“I waited over a month to be contacted about an installation date when the email said I would hear back within 10 working days. When I finally heard back I was charged £160 for a second engineer that wasn't needed and a ladder higher that was never even hired. The engineer that installed the pod, whilst the other one I apparently had to pay for just stood around, did a quick tidy job. Nothing was explained to me and neither of the engineer's seemed overly happy to explain much during the installation process. Overall very disappointing experience having this pod installed.”

Helpful Report

Posted 3 years ago

“Took over 3 months to turn up, lots of recheduling at short notice often after I did all the chasing asking why installers had not turned up. Installer was good when we finally got one”

Helpful Report

Posted 3 years ago

Pod Point Limited is rated 4.6 based on 36,105 reviews