Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,105 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on phone until payment made. We responded to emails requesting photographs etc. We then received another email advising us that, from the information given, our property looked suitable for the installation to be made and offering a date. I accepted the date and that is where your interest in your customer ends. I tried to phone with some useful supplementary information but was abruptly cut off as soon as you were given my reference number. I then sent an email and received a reply stating that someone would "reach out". They did not.”

Helpful Report

Posted 2 years ago

“1: Main fuse removed with distribution box still live so when main fuse installed power tripped on distribution box. Bad practice and very dangerous and incorrect removal can be either fatal due to the high voltage etc, or end up with a broken fuse or carrier . 2: When main fuse was refitted it has not been resealed. This suggest to me the the electrician is not qualified to remove and replace main fuse. unauthorised removal of the fuse is in breach of my contract with my supply company and may have commited a criminal act. 3: Unit not reset to full power only charging at 2kwh. Wasted 7 hours charge as needed car fully charged had to go to a charger point to finish. Had to contact service dept to get the charger set to the correct power rating. 4: Broken wood frame of porch as cable clips screwed into frame instead of into the wall? 5: Charger unit fitted to close to window sill. Can not get cable off the charger. I regret my actions to cut a small pice of the window sill but had to at the time to get the cable out and put back. I may be in trouble with my landlord now. 6: Site left in a complete mess. 7: Engineer did not show me how to set up the app or how to use the app. 8: Why am I left with the rubbish to get rid of?”

Helpful Report

Posted 2 years ago

“Didn't even get it installed. They have a online system where they want the customer to do all their work for them. The system then crashes after spending ages answering every question possible. If you phone them it's impossible to talk to a person other than sales. When you do get to a person they then hang up on you. They know their system doesn't work and they don't care. Hard to get refund. I advise anyone not to use them at all.”

Helpful Report

Posted 2 years ago

“Pod Point were rubbish Poor - in every way possible except the contract fitting company”

Helpful Report

Posted 2 years ago

“Pod point is fitted but doesn't work. Called customer services twice, replied to emails and sent images and videos of the concerns... might hear back by Friday...”

Helpful Report

Posted 2 years ago

“We have had a Solo 3 charger for just over a month and it has been a disaster. Initial setup process was very well communicated and also accommodating to a last minute change of mind with the Solo 3 charger location. But given the outlay for a unit and install is a thousand pounds, I don't think decent customer service should be a bonus. Websupport (contacted on day one) also instructed me that I had to buy a wifi range extender – something that was not flagged by the (otherwise very helpful) installer. The choice of yellow and green lights (which indicate different things) is really poor UX – you can barely tell them apart and they both appear in the same window on the unit. However, the biggest problem is with the software – the app is hugely overcomplicated, and in our case simply doesn't work properly. Web support told me that scheduling needs to be set in-app for the whole week at the same times in order for it to work properly, even though the in-app guidance contradicts this. The Solo 3 does seem to charge our car okay when the scheduling is switched off. However, we bought it because we want to schedule a charge at night during off-peak hours – like most people. In this case, scheduled charging does not seem to work properly at all. Our car is set correctly to receive charge, and should receive a full charge in ~10hrs – it has currently been charging via schedule for 11hrs and is circa 65%. I have been requesting a refund since 11th May (15 days after install) – and have asked three times since – and they keep trying to deflect into talking about 'fixing the issue'. The issue is that the product doesn't work properly. I'm currently awaiting a call back and am concerned that they will try to deny me a refund...”

Helpful Report

Posted 2 years ago

“This company is terrible! I can't believe the service and quality of accessories. They have not refunded me for returns after waiting for 6 months for them to fit. Because of a clause for 30 day return. Buyer beware I am £160 out of pocket due to their poor service!”

Helpful Report

Posted 2 years ago

“Too much upfront info . Had to keep chasing to ask for installation. Supposed to turn up today.They didn't. Couldn't phone to find out what was going on as noone was bothering to answer. Order cancelled.They are grossly unprofessional, with rubbish service.”

Helpful Report

Posted 2 years ago

“The installation was quick and straight forward. However it does not work- the car will not charge. Unfortunately did not yet have the car when it was installed. Been waiting a week for someone to come to fix and don’t yet have a time when they will. Which is problematic for charging”

Helpful Report

Posted 2 years ago

“Failed installation, tried 2 units before resolution was found. Damaged my incoming supply - very poor service, incompetent!”

Helpful Report

Posted 2 years ago

“Pod Point electricians have had 2 no-shows this week on a home install with no explanation or warning. When I ring the help desk they seem to have little clue about what's going on, can only apologise and rearrange. A complete waste of time and totally shambolic.”

Helpful Report

Posted 2 years ago

“I have over 25 emails sent to you, do you really want me to rate your total incompetence as a company? Well I suppose you asked. First off you sent me two pods!? Then off we go with the emails, you asked me what day I would like pod installing I said Friday so you made a appointments for Tuesday!? I told you I was disabled and could not be help in any way with this, you then send me another appointment for a Tuesday then you cancelled and made one for Friday then you cancelled. You then just sent someone on a random day to the wrong house this goes on….. The only good thing was the contractor who installed the pod he was a very good and got the job done eventually. Well you asked!!!!”

Helpful Report

Posted 2 years ago

“1 star review basically because the engineer could not connect our PodPoint to the internet despite trying for an hour. Hé concluded that the modem was faulty and a replacement part was needed. I have had to chase this by text with the engineer and am still waiting to hear when rhe replacement will arrive and our metter will be fully functional. It is now two weeks after the installation. The actual installation of the meter was straitforward and Ethan did that neatly and efficiently. THE NEGATIVE REVIEW IS BECAUSE THERE HAS BEEN ABSOLUTELY NO FOLLOW-UP FROM THE COMPANY ABOUT THE NON-FUNCTIONING COMPONENT OF OUR PODPOINT METER.”

Helpful Report

Posted 2 years ago

“Took too long to look at the pictures I sent you. Had to wait six weeks for you to tell me nothing could start until I got UKPN to change the fuse head.”

Helpful Report

Posted 2 years ago

“Pod Point installed sent all pictures, proof of ownership of ground and they installed a cable which is half of the length of what is required. Not fit for purpose, rang 4 times spoke to various people and still non the wiser. Wouldnt use them again in a million years customer service is diabolical.”

Helpful Report

Posted 2 years ago

“Delays to work and then extra work completed at own expense £600 for extra tails following the advice of a pod point engineer at the initial installation, which when the second engineer arrived stated that he would have completed that work as it would have been within his scope of work and that we should never have been advised as we were. Very disappointing and we are now pursuing a claim against pod point.”

Helpful Report

Posted 2 years ago

“The Electrician used the wrong cable and destroyed my walls and left wire in a dangerous position. The finish of the trunking was very poor as well”

Helpful Report

Posted 2 years ago

“Firstly you take the money upfront, before checking you can do the job. Secondly you will not run cables internally in loft space. A fact not mentioned until the quote is reviewed. Apparently this is 'policy' even if this is the best solution in certain cases including mine. This is not explained even thought it is not against any regulations. It is impossible to speak to a person to resolve any issues. All done by email which is timeconsuming and complicated in certain circumstances. Your competitors handled this much better and id the job as required promptly. Finally you are returning my money but apparently it takes ten days ! This is sharp practice when money can be processed immediately . You have had the benefit of funds for two weeks. This is sharp practice. Others be warned.”

Helpful Report

Posted 2 years ago

“The information required before the actual installation wasn't used and wasn't needed. It was hard work explaining everything before the installation and a complete waste of time.”

Helpful Report

Posted 2 years ago

“I ordered the car on 22 December your customer.service was shocking I was constantly phoning mobility. the dealer.and pod polñt it was going from bad to worse.it was a bad experience. the installer was first class he is a credit to your company regards”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,105 reviews