Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 40,081 Reviews

91 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 40,081 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1349

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was done very quickly”

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Posted 3 months ago

“Great Installation, fully explained”

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Posted 3 months ago

“Gtreat guy very helpful”

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Posted 3 months ago

“On time, clean - great - work. Very good!”

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Posted 3 months ago

“Good communication prior to the installation. Easy to use app.”

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Posted 3 months ago

“Young man came at agreed time and finished well within the allotted time period, the installation was completed hassle free and was done with little input from me . Thank you for a very job well done 👍”

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Posted 3 months ago

“Great product, great odering process. Website is straight forward and easy to order the PodPoint. product came recomended and I can understand why. Installation was very quick and straight forward on the day - just over an hour. Really like the app and easy to operate through the app. very pleased with the product. However, the scheduling process was far from starightforward. I found the process of uploading multiple video's and pictures frustratingly slow. If you have a larger house or anything other than a single consumer unit (CU) this process leads to lots of questions and assumptions about what can and can't be be done. Lots of email ping pong with questions resulting in frustration and delay. Advised that your team do not hide cabling under the floor and I was not prepared to have surface mounted trunking inside the house. It appears this would have been necessary if I'd have took your teams advice of having the charger wired back to the main CU (I wanted it wired to a garage CU 2 metres from the charger location). All of this could have been solved in 15 minutes with a survey or some direct conversations. In the end I had my own electrician look at the system and tell me what was needed to facilitate the install. We changed and uprated RCBO's and MCB's and confirmed cable sizes before I came back by email to confirm details. Once this was clarified the team then reverted with an install date quickly. On the day installation was very straightforward and quick given the preparation work that had been done in advance. I strongly suggest a survey for larger houses or more complicated domestic set ups, this would have saved loads of time and frustration during the scheduling process. Otherwise great product.”

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Posted 3 months ago

“The engineer (Haydn) contacted me the night before installation to give me the exact time he would be at my property. He turned up on time was very professional in full uniform, we talked through where I wanted to have the pod put, did all his checks first and got on with the job. He made sure he told me everything he was doing. He went through all the different colours code and helped me set up the app on my phone. Would highly recommend.”

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Posted 3 months ago

“Mark was very professional and work in a clean methodical manner explaining what he was doing throughout”

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Posted 3 months ago

“Very easy to use website. Very helpful when arranging fitting. Craig, who fitted our pod point was brilliant. No complaints”

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Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“Great process”

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Posted 3 months ago

“Well done Tidy”

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Posted 3 months ago

“Great Service”

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Posted 3 months ago

“Seemless and within ten days of buying the car.”

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Posted 3 months ago

“Excellent process. Few problems loading correct link to order. But otherwise went very well.”

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Posted 3 months ago

“Installation was perfect, consulted me on everything, very neat and tidy install, would highly recommend”

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Posted 3 months ago

“Haydn contacted me the day before and arrived at the exact time he specified. He took considerable care to install the charger without any visible trunking or cabling other than under the stairs and has perforned an excellent installation job. If only all trades people were as exceptional as Haydn. He is a credit to the company!”

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Posted 3 months ago

“Our installation was faultless from beginning to end and I would 100% recommend Pod Point as a result of my experience. Craig, our installer, messaged the day before with an arrival time and answered some questions I had. He arrived on time, talked me through the process, was polite, professional and personable and is a credit to the business. Very happy with the entire process and product.”

Pod Point Limited 5 star review on 13th August 2024

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Posted 3 months ago

“I think the whole picture sending is complicating and delay in getting the service up and running. I would suggest a person to come out to check everything over which is a 5 minute job but when emailing back and forth it took nearly 2 weeks to sort out. The installation however was very easily done by a very friendly engineer named Denroy who understood what I wanted and easily installed the product”

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Posted 3 months ago

Pod Point Limited is rated 4.6 based on 40,081 reviews